Nintendo makes good on dead pixel cure
by James Ransom-Wiley 
{ Dec 6th 2004 at 10:50AM }
The 'Dead Pixel Syndrome' left a lot of
early DS owners scared, angry, and feeling betrayed. But along came Nintendo, promising a cure, er,
replacement unit. But what was the reality of this promise? Could loyal consumers truly depend on a swift
resolution?
Gaming Horizon set out to find an answer, sending in a dead pixel DS of their own and
testing Nintendo's vow. What transpired after that was indeed shocking—unprecedented in the gaming industry, to
date. Yes folks, Nintendo replaced the unit in just five days, shipping & handling free of charge!
[Thanks, Aaron]
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Reader Comments (Page 1 of 1)
Andrew @ Dec 18th 2005 9:58PM
From what iv read on various fourms they have been very very good at replacing the units. They even let people hold on to the unit with the dead pixel till the replacement arived.
Tobey Cook @ Dec 18th 2005 9:58PM
All Nintendo hardware comes standard with a 1-year warranty. They've had that policy in effect since the early days of the NES.
Alan @ Dec 18th 2005 9:58PM
I had a unit with a dead pixel, and yes, I was amazed by thier speedy resolution to the problem. I kept my DS and about 4 days later, I got a new one in the mail and all I had to do was send the bad one back using the provided box w/ postage. With customer service like that, I'm glad to stick by Nintendo.
CDog @ Dec 18th 2005 9:58PM
Go Nintendo! This is why Nintendo rocks! Microsoft has problems with Dirty Disc Errors on all of their first generation Xboxs and they never admit to a problem. Microsoft could learn a thing or two from Nintendo.
Alan @ Dec 18th 2005 9:58PM
"Microsoft could learn a thing or two from Nintendo."
In good customer satisfaction and relations? Yes. In good business practices? Maybe...but probablly not. I mean, c'mon, When Halo 3 comes out, everyone will buy (or have already bought) the xbox 2...so they're not too worried.
illdefined @ Dec 18th 2005 9:58PM
well apparently the DS was "Assy". no one wants that.
david @ Dec 22nd 2005 11:58PM
Im not very happy with nintendo lately, I bought a ds hoping for a quality product but when I turned it on I was surprised and mad to find two broken pixels on my sceen. So I thought to myself its just one screwed up one, so I exchanged it for another one , this ds to had the same problem, so I exchanged that one to and it had the same problem again. I finally decided that it was just that store so I tried a different store and when I brought that one home it again had the same problem of dead pixel syndrem.Im really not sure at this point what to do.I think im jinxed or something.