According to an email allegedly sent out by the online retailer, Video Games Plus, Sony will not replace dead pixels
in the PSP's LCD screen. The malfunction is not under warranty.
The following email was reproduced in this forum:
"To all customers that have preordered a PSP unit,
There have been significant issues regarding the PSP unit and software which have arisen in the past 24hrs that we
must update you on. We have already started to receive inventory and begun processing and getting orders ready to ship.
The issues are as follow.
DEAD PIXEL WARRANTY AND TESTING…
We have just been infomned by Sony that they will not be warranting any dead pixel units. They are only warranting
hardware defects ie broken buttons, malfuction with drive and so on. Dead Pixels are not considered a defect by Sony of
America and will not be warrantied. With this new developement, Video games Plus will no longer be testing PSP units
for dead pixels before shipping.
...Videogamesplus.ca sincerely apologizes for any inconveince this has caused any of our customers. Unfortunately with
the late Sony announcements and decisions we have been left in a position to do our best to serve you under these
unforseen circumstances. As always we appreciate your business and look forward to continuing to serve you in the
outmost professional and courteous way.
Sincerely,
Steve Fiocco
President
www.videogamesplus.ca"
Is this a hoax? That's still up for grabs. But if the message was cut-n-pasted to the forum, it's curious
that there are so many spelling mistakes….
[Thanks, Andrew]
