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Posted: Dec 18th 2005 8:44PM (Unverified) said

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I hope the statement about Alienware having good support was a joke. My parents bought a system that was DOA, and it took a couple of months before my parents were able to get it replaced. A couple of months makes a nice new machine not so new and cool. Instead of replacing the unit entirely, they worked on the one they sent and shipped it back. It still had issues. Lots of people have been burned like this. I hear Alienware is just great if you get a system that works, but I feel sorry for anyone who has to go through what my parents had to go through.
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