Microsoft's Disruptive Xbox 360 Marketing
Forrester Research published a piece that helps explain just what it is that Microsoft was
trying to accomplish by eschewing E3 and announcing their product on MTV last night.
As we've noted in the past, and as Forrester corroborates, E3 and CES are where the big product announcements are made. Microsoft's decision to launch their console prior to E3 represents a deliberate strategic move that accomplishes several key objectives. Forrester calls it a "brave move" that allows Microsoft to:
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"Side step the industry shindig and talk directly to potential consumers": Given what we know about the expected timing of the Xbox 360 release (November), it's early to be putting this product directly in front of consumers. The direct-to-consumer marketing hype generally occurs a few months prior to console launch. Microsoft's early launch risks "killing its existing hardware line sales and stunting software sales" as consumers begin to delay purchases in anticipation of the $300 to $400 they'll have to shell out later this year. In other words, Microsoft appears willing to jeopardize first-generation Xbox sales in order to ensure the success of the Xbox 360. They're hurting themselves, but they hope to hurt Sony and Nintendo even more by locking consumers into an affinity for the Xbox 360 earlier than either of these competitors.
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”Reduce the classic five-year game console cycle”: We have to disagree with Forrester on this one. Microsoft doesn’t want to shorten console lifecycles. That would be suicidal, as manufacturers tend to lose money on hardware in order to reap big rewards on software sales. A 5-year console lifecycle allows Microsoft, Sony and Nintendo to milk those software revenues before they have to shell out again on costly console development and production. What Forrester really meant to say is that Microsoft doesn’t want to be the last one out of the gate this time around. They made that mistake by releasing the Xbox in 2001 giving Sony a huge lead in living room penetration.
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”Build a frenzy of community speculation and support”: Well, duh. Which console manufacturer doesn’t want this? Still, Forrester gives Microsoft’s marketing machine deserves props for building “a frenzy” over the past six months “carefully fed by occasional press quotes from Bill Gates, leaked images, and viral messaging spread via Microsoft’s “ourcolony.net” site.”
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”Offset some of its negative branding in the PC market”: According to Forrester, Microsoft’s approach with this gamers-first approach should win them the goodwill of the consumer market which tends to view Microsoft as the intractable monopolist.
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”Break the new console out of the gaming ghetto”: Microsoft has signed an agreement with Samsung to “co-locate next-generation Xboxes with [Samsung’s] high-definition TVs in retail stores” which helps the company’s product escape the crowded gaming aisles and sit on shelves free of Sony and Nintendo consoles. The MTV launch is also an attempt to broaden the gamer market by changing the “games are for geeks” stereotype that still tends to plague the industry and depress sales. Microsoft’s taking the Xbox 360 to MTV is like that seminal moment in Bill Clinton’s 1992 campaign in which he played the Sax on MTV and answered questions about his underwear. He became hip and made politics an acceptable activity for the cool kids. Clinton’s campaign credited that appearance with giving the campaign a boost, and you can bet that the MS marketing gurus were thinking the same thing when they put this event together.
Did it work? Maybe, maybe not.
Reader commentary on the Joystiq/Engadget live coverage of the unveiling of the Xbox 360 was, for the most part, not positive, but then we’re not exactly the audience that Microsoft was trying to reach with the infomercial. They’re trying to reach the so-called mass-market teen who wouldn’t be caught dead visiting a site like Joystiq or Engadget lest he be branded a geek. It’s too soon to tell if the gains in that consumer segment will outweigh the losses from the techno-savvy consumer.
The link below leads to the Forrester research piece, but free registration is required in order to read it.











Reader Comments (Page 1 of 1)
Jamaicanbwoydre @ Dec 18th 2005 9:06PM
Good Post, and i totally agree that we are not microsofts target market/audience last night, but i want to hear what a regular person (who dosen't delve into technical info like we tend to do) thought about last night's "presentation" .
zatrix @ Dec 18th 2005 9:06PM
Microsoft is very smart, I expect them to succeed in the their plan!
Smiling Politely @ Dec 18th 2005 9:06PM
He forgot to mention that one of their goals last night was to set themselves up like the Dreamcast.
Smiling Politely @ Dec 18th 2005 9:06PM
He forgot to mention that one of their goals last night was to set themselves up like the Dreamcast.
jason Lynx @ Dec 18th 2005 9:06PM
I talked to non-techy types about it and they came away from it on a positive note. Sort of a "Cool! Looks like fun!" type feeling.
guslav @ Dec 18th 2005 9:06PM
let me start by saying i am not a hater. i love my xbox. but during the mtv thing, i went from thinking i was going to buy an xbox360 at launch to thinking i'm going to wait until 2006 for the ps3 and revolution. the mtv special was not only a craptastic half hour of painful "extreme" style marketing that should have died in the 90s, but it showed clips of games that were...well...not very impressive. i don't think this is completely msft's fault...i just don't think game development is able to take advantage of the hardware yet. they will in 2006 though, but by that time xbox360 won't be alone, and if rumors are true, ps3 will be much more powerful...
and if this is the target audience msft wants, i'll switch to nintendo as my 2nd console...
Monmin @ Dec 18th 2005 9:06PM
Wow. I think this is one of the best posts I have seen on Joystiq. Good work.
As for MS's advertising of the 360 I think it is nothing short of brilliant. 99% of the next gen console coverage is all about the 360 and it's been that way for months. The specs back up the hype also. I can't imagine that the Sony or Nintendo next gen will be any more powerful than the 360. I think in terms of power the 360 is 'good enough' for this gen (actually more than I expected).
guslav @ Dec 18th 2005 9:06PM
let me start by saying i am not a hater. i love my xbox. but during the mtv thing, i went from thinking i was going to buy an xbox360 at launch to thinking i'm going to wait until 2006 for the ps3 and revolution. the mtv special was not only a craptastic half hour of painful "extreme" style marketing that should have died in the 90s, but it showed clips of games that were...well...not very impressive. i don't think this is completely msft's fault...i just don't think game development is able to take advantage of the hardware yet. they will in 2006 though, but by that time xbox360 won't be alone, and if rumors are true, ps3 will be much more powerful...
and if this is the target audience msft wants, i'll switch to nintendo as my 2nd console...
Brian Clark @ Dec 18th 2005 9:06PM
will you be able to play your xbox360 on your pc?And microsofts not gonna have to worry about anything I bought it already as far as I am concerned
Digi Smalls @ Dec 18th 2005 9:06PM
you can read the article w/o registering at CNET.
Genghis @ Dec 18th 2005 9:06PM
i get it - microsoft is thinking different...where have i heard that before.
(i'm actually not bashing msft)
and btw - the console is white to not (only) imitate apple's success w/ the ipod, but to represent a blank canvas for customization.
ya dig?
Insane Robot @ Dec 18th 2005 9:06PM
I was looking forward to last nights event, but was thouroughly dissapointed. Guslav hit the nail on the head. I felt like MS/MTV were trying to sell me a Mountain Dew. It was almost like they were afraid to show any game footage.
D @ Dec 18th 2005 9:06PM
I'm reasonably normal, and certainly no teenager. I think the MTV special was unimpressive. Fortunately, the Xbox 360 is. It's a powerful piece of hardware. The specs are strong. The XBL silver "free-on-weekends" idea is genius. The interchangeable face-plates look cool as hell. On the software side, what people are forgetting is that the ratio of good to medicore games will not change with the arrival of next gen consoles. I'd say one in ten games are excellent. Three out of ten are good. That ratio will stay the same. For every Forza or Splinter Cell or Halo 2 or Doom 3 or whatever, there'll be many more bad games. It's no different than the motion picture business. Most films are terrible. Most games are terrible. I thought Perfect Dark Zero looked okay, not great, but I'll give them the benefit of the doubt until I download the demo in November off the slick new Xbox Marketplace.
sandro @ Dec 18th 2005 9:06PM
Xbox will be the PC of the future, and that unfortunate because I want it to be a video game, that's why I bought it in the first place. Lucky me, I have all systems: Xbox, PS2, PSP, GBA and GC and I must say PS2 still my favorite as far as video game should be.
Bmpressed @ Dec 18th 2005 9:06PM
I didn't watch the show last night but I've read enough to know, Microsoft was talking to me. I don't mean that in a bad way at all. Their intent was to get into the homes of the non-gaming demographic that is made up of MTV viewers. Is that wrong? No way!
Let's be real here there is plenty of time left for Microsoft to appease gamers (hardcore and casual). Be honest with yourself. We're a captive audience when it comes to gaming systems. Whether we hate Nintendo/Sony/Microsoft or adore Nintendo/Sony/Microsoft we'll watch, we'll always watch. We'll watch just to see if our "hated" console has more power than our "adored" one. We'll watch for any advantage one may have over the other. We've/Microsoft still has got E3 and CES not to mention SIX MONTHS to show us gamers what we want to see...the games.
For those of you who have a problem with what it looks like...are you joking? If it looked literally like a pile of poo but the games were incredible, I'd have a pile of poo in my living room.
Bmpressed @ Dec 18th 2005 9:06PM
I didn't watch the show last night but I've read enough to know, Microsoft wasn't talking to me. I don't mean that in a bad way at all. Their intent was to get into the homes of the non-gaming demographic that is made up of MTV viewers. Is that wrong? No way!
Let's be real here there is plenty of time left for Microsoft to appease gamers (hardcore and casual). Be honest with yourself. We're a captive audience when it comes to gaming systems. Whether we hate Nintendo/Sony/Microsoft or adore Nintendo/Sony/Microsoft we'll watch, we'll always watch. We'll watch just to see if our "hated" console has more power than our "adored" one. We'll watch for any advantage one may have over the other. We've/Microsoft still has got E3 and CES not to mention SIX MONTHS to show us gamers what we want to see...the games.
For those of you who have a problem with what it looks like...are you joking? If it looked literally like a pile of poo but the games were incredible, I'd have a pile of poo in my living room.
Bmpressed @ Dec 18th 2005 9:06PM
I meant "wasn't" talking to me.
Vladimir Cole @ Dec 18th 2005 9:06PM
Fixed it for ya Bmpressed.
guslav @ Dec 18th 2005 9:06PM
this sums it up pretty much perfectly, especially the bit about the perfect dark borematch...er...deathmatch...
http://www.wired.com/news/games/0,2101,67519,00.html?tw=wn_tophead_2
GMack @ Dec 18th 2005 9:06PM
The show was complete fluff and mostly infomercial. Yet, it did what it was supposed to. The teenagers in the school in which I teach are talking about and considering purchasing a XBox 360. Did I find it very informative or all that interesting. No, but it was not as it has been repeateadly stated, aimed at the hardcore gamer. MS has provided the ourcolony.net and the sneak peeks there for the gaming enthusiast.
GMack @ Dec 18th 2005 9:06PM
The show was complete fluff and mostly infomercial. Yet, it did what it was supposed to. The teenagers in the school in which I teach are talking about and considering purchasing a XBox 360. Did I find it very informative or all that interesting. No, but it was not as it has been repeateadly stated, aimed at the hardcore gamer. MS has provided the ourcolony.net and the sneak peeks there for the gaming enthusiast.
Rootbeer @ Dec 18th 2005 9:06PM
"The teenagers in the school in which I teach are talking about and considering purchasing a XBox 360."
Too bad they won't get the opportunity to do so for another six months.
Well, at least it'll give them time to save up money from their after-school jobs. I'm forecasting a $399.99 price tag on this thing, if the specs are all they're claimed to be...
CaptSnuffy @ Dec 18th 2005 9:06PM
Microsoft is definitely trying to make it into a more trendy product. Obviously they're taking a page from apple. This could make them be more concerned with the quality of their products or it could just mean more assholes on xbox live.
it'll have to be good to make me want to give the pc games a break
Jason @ Dec 18th 2005 9:06PM
I saw the video, I awed at all the advancments but when you use a joypad like all the reast of the old an new systems, its just another gaming consol system. I dont see the big woop over 360. and lets face it. That controler is the stupidest thing I have seen. Looks like a dollar general joypad
MR GAMER @ Dec 18th 2005 9:06PM
This MTV special was a teaser for E3. Not only did they not want you to know everything they did it in a fashion to combat the wow presented by the PS3. This is Sony's 3rd system and Microsoft's second and Nintendo's ... who's counting. Both the Nintendo and Sony hardware should be visually stunning probably both half the size of the Xbox 360, launch prices my guess Xbox 360 and Sony 399.99 and the Nintendo system 299.99. I think they also forgot to mention that unlike the last Xbox everythings sold separately, right out of the starting gate they will make money becuase the systems most likely bare bones. Microsoft is a PC software company and their gaming system is seen as an accesory for their OS users, the system isnt a gaming system it's a multimedia lifestyle system, with that said theres no doubt both Sony and Nintendo will copy the Microsoft online gaming approach (headset, videocam, easy to access online UI) and foregoe the less needed things like the Pictures, Videos, and Sounds or PC connectivity which make it more like a computer.
Venomous @ Dec 18th 2005 9:06PM
The controller is awesome. "The stupidest thing you ever seen"? Now thats LAME!! The ps2 contoller is the same as the ps1. The PS1 controller was a RIPOFF from the supernintendo. If you look at it its obvious. The new X-bow controller looks perfect. Wireless built in. It will tell you if you are controller 1 2 3 or 4. Rechargable built in. I LOVE the new X-BOX LIVE button on the front...Its amazing how people will HATE even when there looking at the better mouse trap.
Brandon L. Thomas Sr. @ Dec 18th 2005 9:06PM
Hey,you so called gamers out there, open your eyes and see what's happening. Microsoft's approach to this next gen battle is nothing, but brilliant. Have you forgotten the way Sony stole the Dreamcasts spot light with promises that they never lived up to. I couldn't even distinguish a first gen PS2 game from their current games. Sony never did anything really innovative with the PS2. Their only concern was to sell as many of those damn things as they could even if it did mean sacrificing the real reason for hardware and that's games. Microsoft made promises and kept them. The graphics, the online gaming(remarkable), kickass games set new benchmarks you name it. They're keeping games fun and then some. That's what it's all about. The software giant has Sony shaking in it's boots. Sorry, not this time Sony. That emotion egine sh@#$t won't work this time. You aint getting my hard earned money. Oh yeah, and kudos Microsoft on that Xbox Marketplace idea!!!!!!!