According to Xbox Circle, Best Buy President of Retail in North America, Brian Dunn, has posted an open letter to consumers apologizing for certain "promotional activities" that took place during the Xbox 360 launch at isolated Best Buy outlets. The letter goes on to promise to take "disciplinary actions" against those employees that chose to force customers to buy pre-packaged bundles that were not condoned by the greater Best But entity. At any rate, if you felt you were cheated you can return any unwanted merchandise for a full refund.
The letter's authenticity is still in question, but The Mercury News has posted a copy.
[Thanks, fiXXXer]
