Since our first experience with the Xbox 360 disc-scratching issue, numerous anecdotal reports from around the game-o-sphere have given us a better feel for the conditions under which the issue occurs. This is a wrap-up of those issues and of the annoyance:
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vertical orientation alone does not scratch DVDs
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horizontal orientation alone does not scratch DVDs
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movement of the Xbox 360 during play scratches DVDs
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movement could be someone running through the house and sending shocks to the system through your floorboards
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movement is often done on purpose when friends try to show friends the cool way in which the ring of light reorients itself with its fancy mercury switch
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movement is often accidental, as when annoying controller cables are tripped over in the dark, jarring the Xbox 360
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sometimes, people just get sick of poorly designed boss fights, and kick their Xbox 360s in frustration
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and sometimes, customers are committing fraud by purposefully destroying games that have been played to completion so that they can be exchanged for store credit that is used to purchase new games
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This annoyance falls into the "so annoying we want to kick the family pet" category. I have moved various home electronics devices while they were spinning DVDs and audio CDs and not once have I hosed a media disc so thoroughly. I regularly move my laptop while its hard disk and DVD drives are spinning, and no damage has occurred yet. Sure, a console is meant to be stationary, but if fault tolerance is the norm amongst home consumer electronics devices, it should be the norm for the Xbox 360 as well because customers have come to expect that base level of fault tolerance.
We understand that no product is perfect, but we challenge ourselves here at Joystiq to make sure that we don�t lose our ability to think critically about the products that we review. To fall in love with any product would be an unforgivable sin that would undermine the quality of the writing that we bring to you every day.
As much fun as we�re having with it right now, the Xbox 360 has some flaws and some issues that annoy us that we�re cataloging through a series of posts, one by one. Because the first five posts in the series really ruffled some fanboy feathers, we need to remind readers that Sony and Nintendo will each get the same treatment once we get our hands on their next-gen consoles.
Previously catalogued Xbox 360 annoyances: 001, 002, 003, 004, 005, 006, 007.














(Page 1) Reader Comments
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The 360 is a home console, and a high-end piece of consumer electronics. To move it while the disc is spinning seems to be really, really stupid.
Mine's not giving me any problems. It's on my desk, where I rest my feet sometimes while playing, and no amount of "casual impact" (similar to running through the house and sending shocks) has caused disc scratching for me.
For the record, my 360 also stays almost completely cool, and the power supply is no warmer than a DVD player after a movie.
I think there are a lot of idiots who are trying to treat the 360 like it's a GameBoy or a NES. It's not. Respect the hardware, guys. It works great if you don't mistreat it.
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THESE ARE ANNOYANCES. They're fair. Get over it.
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Annoyance #021: Nintendo fanboys who call Joystiq biased whenever they write something critical of Nintendo.
Annoyance #022: Sony fanboys who call Joystiq biased whenever they write something critical of Sony.
Joystiq can't win for all of the whining fanboys that comment often and early, most of the time without ever bothering to read the posts.
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If you move the 360 while it's on, you deserve to get a scratched disk. I abuse my electronic more than I should, but I would never move electronics that are designed to be stationary while they are on. No wonder consumer products have those stupid warnings printed on their labels, because of retards like joystiq and every other retard that now has a scratched 360 game.
Perhaps next week joystiq will show us why it is bad to rev your car engine to 9,000 RPM while it is in parked.
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Joystiq finally decides to behave professionally and fanboys get ticked off.
Wow! Hell must freeze over.
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"IMPORTANT
To avoid jamming the dvd drive and damaging the discs or the Xbox 360 console: Remove discs before moving the console or tilting it between the horizontal and vertical positions..."
"IMPORTANT
Pour eviter de conicer le lecteur de DVD et d'endommager les disques ou la console Xbox 360: Retirez les disques avant de deplacer la console ou de l'incliner entre les positions horizontale et verticale..."
"IMPORTANTE..."
you get the point. maybe they should have been more clear and yes one of the first things I did was watch the ring of light change to display my player 1 status. It didnt harm the disc at all, but it did make my new 400 dollar toy yell like chewbacca.
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Stop trying to claim its alright. I am sure you love the 360, I am glad you feel you got your moneys worth but this IS a flaw.
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As long as you keep these things sensible, go right on.
To you other folks that don't understand, the reason they're nitpicking, is so the target of the nitpicking can FIX THE DAMN THINGS NEXT TIME THEY BUILD A CONSOLE.
DO you see this as a bad thing? What does the valid criticism cost you? Nothing. Without it, the manfuacturers see nary a bad word from IGN, Gamespot, and Gamespy, and figure, "We have made the best console EVAR! The next version should be exactly the same...only more powerful! We change nothing!"
People bitched about the lack of effective cooling in the Playstation. The PS2 comes around, and guess what? It's got an internal fan now. Sony refused to admit it was a design flaw, because everyone kept quiet about it. Then some 3rd party manufacturer thought enough about it to build a fan that attached to the bottom of the Playsation, and that got their attention. Voila. Fans for the PS2s.
You want crappy next-next-gen design, you're welcome to it. As for me and everyone else who isn't an idiot, however, I hope someone prints this list out (the valid complaints at least) and nails it to Gates' office door so some of this crap doesn't make a repeat appearance, and maybe Microsoft actually wakes up enough to fix some of these things in the next batches of the 360.
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that makes sense, although I find it a troubling if a subtle vibration can cause any problems
"movement is often done on purpose when friends try to show friends the cool way in which the ring of light reorients itself with its fancy mercury switch"
this is a case of "read the manual"
"movement is often accidental, as when annoying controller cables are tripped over in the dark, jarring the Xbox 360"
this is totally understandable, but wasn't this the point of the "breakaway" cable design on the first xbox? i'm surprised this isn't on the 360 wired controllers and play & charge kits. there have been times where someone has pulled a cable with my xbox and it hasn't done anything, maybe it's just heavier, but I wouldn't think it is THAT much heavier than a 360
"sometimes, people just get sick of poorly designed boss fights, and kick their Xbox 360s in frustration"
no need to respond here, that's just retarded
"and sometimes, customers are committing fraud by purposefully destroying games that have been played to completion so that they can be exchanged for store credit that is used to purchase new games"
i hadn't thought of this, that is a fairly good reason, even if it is do to cheap people
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Serious, is the 360 this bad? If so, I'm happy playin' my DC and SNES.
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And dont tell me its wrong, when I bought a DS and was told I bought a kiddy piece of shit I promised myself to never buy a PSP. My purchases are valid enough for my own fucking enjoyment.
As for the 360, I find that alot of people are seeing things I cant see, nor can people around me. I had an Xbox fanboy look at it and just looked bummed, this wasnt next gen to him. He loved the controller compared to the old ones, but the games were nothing that was promised.
I have seen Gears of War, and while it looks good people who claim these are the greatest graphics ever confuse me. I find that in exchange for more polygons texturing got very bland...
Project Gotham Racing 3, arguably the best looking title from the launch, doesnt even play in high definition. No one realizes this yet though, and will swear it is great in High Definition. That is how you know they are telling themselves it. I wont tell you not to get it, but I think its obvious what ill go for.
To the Wario Ware Twisted, how did that go with the gameboy Player? I imagine someone got hurt, or else they werent too frantic at it lol.
Joystiq, you post some stuff that irritates me, but never listen to this bullshit you get. I love that your willing to point out flaws AND benefits. Yes it stings that there is a post about the Revo being weak graphically, but I imagine when you play the controller (if it is amazing) we will also hear all about it. Of course endlessly you will hear "OH JESUS QUIT FUCKING TALKING ABOUT IT" from people but the more educated people come here knowing your a game-blog, nothing more nothing less.
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I should say so... ever heard of a place called Chernobyl?
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These kinds of products are meant to be at a minimum able to take some knocks or kicks. Hell even handphone can take a small amount of knocks or falls and still work.
Next you idiots will be saying that I am not supposed to move a Thinkpad while it is running. How the hell am I supposed to work with it on my lap ?? Even at the most minimum, I will be moving a little and you don't see the disk on the little bugger crashing do you ?
It does a little technique call head parking which prevents the head from crashing on to the surface disk platter. This is what I call a feature, not some dumbass statement saying that I should not move the xbox while it is running.
So what if you just so happen to acidentally kick the system while it is playing ?
Let me guess, your idiot answer "Too bad, go buy another CD ?!" Screw you.
To all you dumb fanboys, Stop making excuses for stupid design flaws, and this is what it is, a DESIGN FLAW, a rushed system to market and putting in cheap stuff in a console just to save a couple buck more and giving the consumers a whole lot of grief. You guys make me sick.
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Take a look at the tray on your laptop/cd player then look at the xbox 360. The middle portion of the laptop/cd player tray has the spinning holder with ball bearings that keeps the disc at the proper level while being moved. Since the Xbox uses a standard pc-style dvd drive, it has a standard open tray - there is nothing that secures the disc down while in motion, so it would make since that there would be damage during movement.
My 360 gets nudged and shook every now and then in the upright position and hasn't scratched one disc. Never locked up and it runs cool (same with PSU).
Maybe I just got lucky, or maybe a few people are just idiots and the internet makes the spread of their problems seem greater than it really is?
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You are foolish...
I am not bashing the 360, but a mistake is a mistake. Nintendo made a mistake sticking with carts, I can admit that (albeit I hate load time). Nintendo made a mistake going kiddy with the Gamecubes design (they are making up for it). Xbox 360 has ALOT of flaws that are standing out. You should have the balls to admit it, no one will look down on you because you made an informed decision (unless you just fanboyishly wanted one)
Microsoft didnt TELL people these flaws, it was seemingly expected for people to know. They say it is low percentage, but the outcry is larger with management of companies becoming bitter because of the complaints they recieve.
I am sure that because the internet cares about a few broken 360s it wouldnt be on the news. The problem is obviously very large scale that the NEWS covered this, and as much as I agree competition is good this is really going to hinder the 360. To the non hardcore gamer (or even casual-hardcore, who read news for entertainment on games) this is what they hear, and no amount of the system being sold out can top that.
People dont like buying broken things, the second it becomes knowledge its broken mom is more skeptical about that 400 dollar toy billy wants. That simple
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Those are the new secret super toy, the hula.
You know, for kids.
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http://www.hack360.com
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Cartridges are not CDs. That's not a fair comparison. And the gamecube is a small 3 inch disc. It doesn't spin as fast as A 12x Speed full sized dual layer DVD ROM. The speed is the problem. This isn't an issue of design, so much as physics. Discs rotating at a high speed have centrifical force that resists changes in axis. That's it. My xbox is never moved it's running, and my xbox 360 won't be either. This arguement of a design flaw is useless.
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However, if i had the money and i could get a hold of a 360 i would buy it because the entertainment factor weights out the annoyance factor.
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I used to play my PS2 when it was on fire all the time. Microsoft lied to us. So, I am going to wait and buy a ps3 or a revolution, Im sure they will be flame retardant.
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Microsoft's mistake was apparently assuming greater intelligence and self-control by video gamers than is the case.
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The GameCube uses a three-point ball bearing friction-mount spindle like on most laptops. As long as there isn't any part of the optical tray that will come in contact with the disk surface, it should never damage media that is properly mounted.
http://www.anandtech.com/systems/showdoc.aspx?i=1566&p=11
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My launch original Xbox is still going strong after four years without fail. The same can be said for my launch PS2. Yet both machines have had many complaints of defective units. Note that one of these isn't a US made product.
Every product of any level of complexity is going to have a failure rate. There is only so much testing that can be done during manufacturing.
Attributing Microsoft's losses in video games to defective Xboxs is stunningly ignorant. If the defect rate were so hish we'd surely see a class action as Sony has faced: http://www.gamespot.com/news/6139482.html
(Note that the Xbox 360 suit that has made the news is a single individual rather than a class action and stands a great likelihood of being thrown out of court on well established precedent.)
The overall financial failure of the Xbox has several factors. Much of it is overhyped. The business unit for the Xbox includes several other operation separate from games that have lost huge sums in their efforts to define and create new markets. When you subtract those the Xbox business has been much closer to profitability than widely assumed.
The single biggest error MS made on the Xbox development that handicapped the product ever since was in not owning the chipset. This wasn't a problem on the CPU as Intel was going to produce improved Pentium IIIs that would serve the Xbox's needs regardless of whether Microsoft made a specific request. But it was a disaster when it came to the two Nvidia chips. Nvidia would order chips from a foundry partner, who of course made a profit on each chip, and in turn sold chips to Microsoft with another layer of profit added. This three tier arrangement made for greater cost than if Microsoft were able to deal directly with a chip foundry as they do now with the Xbox 360 chipset. From Nvidia's perspective the XGPU was their most advanced product and they were accustomed to earning high margins on their high-end chips in the PC market.
This is poison to the console business model where you break even or lose money on high-end chip in pursuit of the greater profits from software. This conflict of business models didn't really become apparent until too late to change the course of the project. After the Xbox launch Microsoft was determined to cut costs while Nvidia was intent on profits. The relationship went sour and left Nvidia uninclined to produce the die shrinks needed to cut the chip costs at all levels and allow for a smaller and more attractive Xbox to be engineered that would have had greater market reach and less of a loss for each unit.
On top of this, the Xbox was easily modified into a cheap PC. While many who did this still bought and played Xbox games many more pirated games or used it for other than Xbox games. Each of these units represented a financial sinkhole. How many of the existing Xbox base doesn't contribute to Xbox software sales is unknowable but it likely contributed a fair bit to the losses. If it weren't for that aspect there might have been a few million less Xboxs manufactured but those made and sold would be far more financially productive for Microsoft. Consider the losses for one million Xboxs that never produce any software revenue. For this reason it is little surprise that the Xbox 360 has some very elaborate protections against modification.
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Is there anyone else experiencing this problem.
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If you believe your 13-year-old can treat electronics equipment carefully, then get him the Xbox. It's a fun experience, but more delicate than it should be.
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