Nintendo gives in, offers free repair

Wow, that was fast. And i'm betting they're working on fixing the problem on all new DSs right now so that it doesn't happen anymore. Perhaps a flaw in the plastic?

Sweet, good job Nintendo. Keep you customers happy.

Nintendo:
Some users are reporting a cosmetic defect. Defect does not affect gameplay. We will repair it for you.

Sony:
Some users are reporting defective buttons. Defect does affect game play. "There may be people that complain about its usability, but that's something which users and game software developers will have to adapt to." - Ken Kutaragi, Sony Computer Entertainment President
http://games.slashdot.org/article.pl?sid=05/01/27/1616254&tid=207

Between their locked formats, rootkits, and this, I still don't know why people support sony. In their defense, they owned up to the problem.

I knew they would cave quickly. It's not not in their nature to lack good Customer Service like Sony.

Nintendo never ceases to amaze me, even with such a slight error such as a crazked hinge or dead pixels (I think this was only apparent on the old DS) you still go and offer free repair, whereas my Xbox can't even run games or movies properly and they say 'tough luck'.

Wow.
I luff nintendo.
And guess what?
I just checked my ds lite.
Kee-racked, baybee!
^_^
I luff nintendo!

Looks like Nintendo continues to hold their title as one of the few remaining companies with excellent customer service!

This is an excellent thing Nintendo is doing, I'm afraid people are going to misuse it though, like manually "creating" a crack just to have their system whose LCD screen has been scratched by their cat replaced.

Nintendo can fix MY crack any day! *giggle*

Wow.
Nintendo rules.
im also going to get a lite soon.
Wheeeeeeeeeeeeeeeeeeee

This is why I'm a happy customer. And this is also very good PR for Nintendo.

*Happy DS Lite owner*

Indeed, I phoned them up and after ensuring me that the problem wouldn't get any worse and that it would probably be more convient to just keep the system as is, the rep did say if I so wished, I could send in the system for a free repair.

By the way, if you use Nintendo Wi-Fi connection, make sure you back up your current data somehow on another DS or something, because the current data will be erased once the unit is returned to you.

You know what this kind of complaining will likely do if it turns out to annoy or hurt Nintendo financially? Force Nintendo to implement higher quality standards on all future handhelds, thus raising their costs and decreasing the number of units that can be produced.

Well, according to Nintendo, it only affects 0.02% of units, so why wouldn't they fix it for free (Kotaku unofficial poll aside).

who do i call to get it fixed

The first time this kind of thing happened, it was Compaq, with the new LTE notebooks (1990). The plastic on a series of units had a defect in that it hadn't cured all the way, so as people used their notebooks, the plastic continued to shrink, and often cracking all over the place.

Pain in the rear to replace the entire plastics kit, but free of charge to the end users. Us dealers did hundreds of these for a 1-hour labor reimb. from compaq. But people stayed with Compaq over it.

i have the ds one week and it is broken. when i repair this and it comes back, i think one week later i have the same problem.

i am from germany, have a nintendo ds white.

I just notcied my crack today, I guess I'll have to call them up.

Where do we call?
Just find a number on the nintendo site?????????

do the new black and pink lite's have the crack problem?

what number are you suppose to call?