Lumines Live pricing change planned?

This is where I stand: I haven't bought the game. They have to combine all parts together and have it for $15 or less for me to buy it?

Too much to ask? Fuck 'em then!

For the record: we at Xboxic did not get the reply. Quoting from our article: "Xbox.com forum member Dj LoneStar fired off an email to Xbox Customer support, and got some interesting news back." We sourced the Xbox.com forum post at http://forums.xbox.com/7535241/ShowPost.aspx

Also: Hi Ken, haven't spoken in a while ;)

Looks like he wasnt the only one, others on are claiming they got the email kinda email.
There maybe hope yet :)

maybe they could lower the initial points cost for the main part.. that is quite expensive for the initial start

Unless the forum member transcribed that by hand, I can't possibly see how it's legit. MS Customer Service would NOT spell "whether" wrong, let alone the name of a product (Lumines).

I'd love for this to be true, and for purchasers to be reimbursed, but I doubt it'll happen.

I'm gonna have to go and agree with Ed here... which may shock him if he's the Ed from PS3fanboy.

The gramatical errors and misspellings make this look rather fishy.

On the other hand, M$ does need to do something to rectify this situation before some angry gnome gets an ambulance chaser to sue them over false advertising, and creates an even bigger PR mess than they're already in. A price drop would be just the thing. I've been saying it myself all over the place, they did two things wrong:

1. Marketing - they advertised a demo (or base pack as they'd have you call it) as a full game.

2. Pricing - 1200 pts ($15) for a what essentially is a demo? No wonder people thought they were getting the full game.

Now, the price isn't MS's fault, that likely had more to do w/ Q? than it did microsoft. The marketing blunder however, was all MS. A price drop would be a great way to apologize for that error. Even if it means eating the cost of the price drop themselves rather than Q? taking the hit. At this point, I can't imagine that they'll do absolutely nothing to compensate customers. They were very clearly in the wrong, and it's time for them to own up to it.

I think what has angered so many people are the words 'non' and 'refundable'. Thousands of people have bought a product under the pretence that this product was complete, and now these people no longer want their purchase. I certainly don't.

When I buy something from a supermarket, electronics store, wherever - I buy a particular product because it's advertised as such. In the case of Lumines, it was advertised as a NON-demo version, when now we've learned it clearly is not complete. Nowhere on the Marketplace were we warned that Lumines would require further purchases for itself to become a complete product.

I think the smartest solution to this would either be to significantly reduce the price of the additional download packs, or offer them as free. Until this happens, I can see a lot of Marketplace shoppers avoiding purchasing Arcade games for fear of this fiasco happening again.

Of course, I just bought it and the advance pack thing a couple hours ago.

If you don't think customer service would send out that email, you should have heard the conversation I had last year with them. I was trying to figure out if I could plug an optical audio cable in out of the box, or if I needed an adapter. I never did find out from the 1-800 number which connected me with (I assume) India. The gentleman I spoke to was trying his best, but seemed to have no clue what the hell I was talking about. He was probably an intelligent guy, but the cultural divided was immense.

Anyways, based on that, I could see that e-mail coming from an official customer service deptartment.

I did buy Lumines, and I'm happy enough with it, although Splinter Cell:DA is taking up most of my time. I wouldn't mind if the expansion pack ends up being a free download for people who bought the "full" game. It would be nice to see Microsoft trying to be responsive to situations like this.

I'm actually not angry about the 1200 points at all. It's the principle of the misleading "Fulll Version" and the flawed design by greying out the other portions of the game.

Last, but not least, I wanted Madonna and other musicians prancing around in the back. That is related the misleading "Full Version" part.

I don't need a refund, I just want them to release a pack to complete the puzzle, mission, and vs cpu mode. Future packs at a lower price couldn't hurt either.

In a straight choice between correct grammar and cheaper Lumines, I know what I'd rather have.

Whether the e-mail is real or not, I think it's a good idea for everyone who's purchased the game (regardless of satisfaction level) to register their complaint with MS. Sure, there's the "vote with your wallet" camp, but it's too late for some. A flood of e-mails to their support center will at least let it be known that we're not happy. Use the online form the e-mail mentions:

http://www.xbox.com/support/contact/