Amazon.com pulled some shenanigans with the Wii on Sunday, angering a lot of gamers who had camped out on Amazon's Wii order page from Saturday night until Sunday afternoon, hitting refresh every couple of seconds. Amazon had previously touted (via the order page) that the Wii would be available for purchase on the site, sometime on Sunday, and that news spread like wildfire, especially amongst those who wanted to wait in the comfort of their own home, not on a curb somewhere. However, by failing to provide a time they left a lot of buyers in the lurch, strike one. If you had previously registered on the page, you were told that you would receive an email as soon as they had more information about when the Wii would go on sale. Did anyone ever get that email? We sure didn't. Strike two. They eventually put up a notice that states, "We are currently out of stock: We sold out of our initial supply of the Wii on Sunday morning, November 19, in less than one minute." Yer out.
First came the debacle over "accidental" pre-orders in October, and now this. While folks were waiting on Sunday, the "user reviews" section became a forum of sorts, with people swapping alternatives for scoring a Wii, like brick and mortar stores and other websites. It grew to over 700 comments before Amazon finally shut it down and scaled it back to just reviews about the system.
Anyone actually able to score one during the one minute sale? We hope that with lightning fast gamer reflexes, you'd have the drop on regular Amazon shoppers.


















(Page 1) Reader Comments
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Around 8:00 am pacific time on Sunday, after hitting refresh on my browser for like half an hour, they went on sale.
Stuck one in my cart, tried to check out and was informed that they were out of stock but the system kept it in my basket. I kept refreshing this screen and trying to check out and FINALLY it let me complete the order.
Perhaps i am the only one, but I was able to buy a wii on Sunday and they just sent me the tracking # a few hours ago.
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On the plus, though, you did get me my Zelda and Monkey Ball early, as both arrived last week.
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Are there any other alternatives for ordering it online (besides ebay).
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Well, they did not ship it out to arrive today (Monday). In fact, only this morning (6AM) they sent me an email stating they could only do a partial ship because the Wii is ready but Zelda is not ready to ship. What a screw-up.
Now, I'm going to have to ask my neighbor to come over and pick it up this week so it's not sitting out on my porch for five days.
Never again, Amazon...
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Honestly, I could have sworn several blogs reported just several days ago that Amazon's stock of Wiis could only satisfy 1/100 people who signed up for e-mail notification. By the time confirmation of the sale goes out it's usually, a good portion of the time, already out of stock.
So I don't fault Amazon for this. And the Reviews section was getting ridiculous even by 12:15 AM EST. By then there were already around 40 comments and only one was even remotely about the system itself. It then devolved into nothing more than a discussion board, which was already available and thriving on the product page (well, at least depending upon your refresh). Couple that with everyone complaining that it wasn't on at midnight EST, midnight PST, and so forth when it was never guaranteed to go on sale the second Nov. 19 hit and it starts getting ludicrous.
Honestly, I think this was all blown out of proportion. If you don't get it at launch (and I doubt I may since I have a feeling my order may be pushed to a backorder if it takes any longer to process) then you just wait a little longer. Amazon simply dealt with the stock they had on hand and selling the Wii at 8 AM PST/11 AM EST was a reasonable way so that everyone has a chance at the product, not just those of us on the east coast or those of you on the west coast. Could it have been better? No doubt, but considering the server never crashed, never was overloaded, didn't accept umpteen orders only to tell everyone that it was a mistake (Hi, Radio Shack! Hola, Micro Center!), and didn't throw out a ludicrous bundle at the last second, it was fairly respectable.
Here's hoping the next launch is just a bit cleaner than this one.
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They never showed on the East Coast... The West coast no problem. My theory is they started their process on the west coast and before it could get to their caching servers... They sold out.
Got controllers and some other stuff, though.
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Got a 2nd Wii preorder off Amazon (bundle). I ordered it Sat morning (11/18) around 4am. Got an email alert not from amazon but from a Wii tracker site. Its the bundle with Madden, Monkeyball, and WSOP with a memory card. That was sold off amazon through target.direct but I doubt I will see it till at least December. They were sold out by the time I woke up.
Can't wait to bust out playing Tony Hawk, Excite Truck and of course Zelda. Systems seems great so far. Obviously analog tvs work fine, but it seems just a little less cool.
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but i had already got the preorder at circuit city
woot!
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(after checking I was the #3 person to pre-order @ amazon.com back in September)
Order Date: September 15, 2006
Order #: 002-5706973-950xxxx
Recipient: (me)
View order
Items shipped on November 17, 2006:
Delivery estimate: September 26, 2006 - November 21, 2006
1 package via UPSTrack your package
* 1 of: Nintendo Wii
Sold by: Amazon Export Sales, Inc.
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i came to around 10 and decided that i was pissed. so i got my phone and called amazon and spoke to a human. of course the representative didn't know anything, but i pressed that he speak to management and find out IF they even went on sale at all, and if any others would be available. after a few minutes on hold, he came back and told me the initial batch sold out instantly BUT they would be releasing another batch that morning (EST). i decided that the lucky number was probably 8 am PST/11 am EST. at about 11:06 am EST they went on sale and i managed to get one into my cart, or so i thought. instead it gave me an error message saying they were out of stock, and that the wii would stay in my cart to be added/purchased later. so i spent another 5-10 minutes clicking "move to cart" and eventually it moved. i was able to check out and it shipped today. this entire situation took place while horizontal in my own bed. i can't complain. i can say if i hadn't called amazon i probably wouldn't have a wii.
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Refreshed every 10 seconds from 2:30 EST until 11:00 EST. Immediately grabbed it and was good to go.
It's a lot better to camp out for stuff when you have Gears of War to play while you wait.
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Details here: http://glenmurphy.com/blog/2006/11/successful-camping-out-for-wii.html
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After reading the discussion board/product reviews and learning that people were spending hours refreshing the page every few seconds, I came to the realization that they most likely wouldn't go on sale at some random time like 8:41am. So from 8:29-8:31, 8:59-9:01 and 9:29-9:31 I checked, only to be disappointed each time. So at 9:30 I fed my son, ate a bowl of cereal, and sauntered back to the computer at 10:00. I refreshed and lo and behold they were available. I hit the 1-click buy button and just today received a confirmation tracking number of when I'll receive my Wii.
After learning that they sold out in less than a minute, I must say that was pure dumb luck on my part :)
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Alas, I can't get a straight answer as to when I should expect the Wii to be delivered. The original order page said it would be delivered Tuesday Nov 21st... then my confirmation email said Nov 21-Jan 19! 2007!!! Emails to Amazon gave me no answers and calls to customer service confused the matter. Out of the three different people I spoke with, two said that I should get my Wii tomorrow but one of them said it wasn't clear when Amazon would get sufficient stock. My order page still says it's about to be shipped or may not ship until January... depends on which account page I'm looking at.
I never got the email about preordering, nor did I get one saying that the Wii was up for sale. Kept reading about supposed emails from Amazon telling customers to wait until 3AM EST as that is when the Wii was supposed to go on sale.
I propose an unheralded strike four for Amazon's uninformed customer service reps.
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I never even saw the order button. Under a minute? Heh, more like about five seconds. Literally.
F*ck you, Amazon. I should have been camping out at Target.
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Any idea how I should proceed to get a Wii (without succumbing to the insane demands of eBay) within the wiik? I want mine by Thanksgiving, though I know that may not be possible.
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Having briefly worked in a call center a few years ago, I know all too well the bullshit that's fed to customers to satiate them and end the call. I don't think Amazon even knows when they'll get more in stock. Until then, we're screwed.
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This really sucks for you guys that camped on the site, refreshing for hours on end. I can't even begin to understand how pissed you'd have to be to refresh for 18 hours straight only to see "Wii are sold out".
Does any know if they will issue a public response on this or the failed promise of having Playstation 3's?
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