Reader Audioeric sent in a couple issues he had with the latest Circuit City catalog. For starters, the catalog says "Playstation 3: Ready to rumble. It's hot." The first joke here is obvious considering the PS3 is the only next-gen console without a rumble feature to speak of. Then there is the awkward choice of using the word "hot" to describe any Sony product currently. Does Circuit City mean the PS3 is like Sony exploding battery hot? Jury is still out if these word choices were awkward mistake or if a Microsoft/Nintendo fanboy designer put together the page.The other weird thing is the turned-off Xbox 360 controllers playing, what is not a Xbox 360 Madden, on a projection television supposedly attached to the Xbox 360 by a USB cable ... say what? You can't plug an Xbox 360 to any display device through USB. That's just wrong.
[Thanks Audioeric]




















(Page 1) Reader Comments
Reply
Reply
Reply
Reply
Reply
Reply
Seriously, an upside down (backwards) n64 controller?
Reply
Reply
The root of the in-store problem is that the sales people work on commission. So they're all fighting over sales and trying to get people to buy stuff they don't want. Yeah, commission gets the sales people motivated, but at least the employees at someplace like Best Buy don't care enough about their store to make people buy stuff they don't need :)
I'm just going by what I've heard. I had two friends who worked there and quite because it was so bad. I never shop there anymore (I've had a few bad experiences there - and I KNEW what I was doing around technology).
Reply
hey i remember that chair, joystiq even had a post on the picture of the 3 different controllers. someone much more funny than myself said the guy with the n64 controller was just so good that he could take them on, upside and all
=)
Reply
Reply
Or chalk one up to lazy people.
Reply
1.) No commission. They eliminated commission a few years back and laid off most of the skilled sales-folk. A lot of liars and con-artist types got laid off, but a lot of educated salespeople as well. Which leads into point two.
2.) No real training. Your training at Circuit City consists of sitting in front of an e-learning computer for about three hours and then getting stuck with some training guy who started there about three weeks before you did. And I can guarantee you the people making the ads and doing the buying were never trained on the product (beyond whatever the Sony PR guy is whispering in their ear at corporate luncheons) and couldn't care less about the X-Cube or whatever those kids are calling it.
3.) Hell yes you sell people crap they don't need. For several reasons. The first being you're told to. The second being you're brainwashed into believing every customer NEEDS protection plans and MONSTER(TM!) brand cables else their new TV may get angry and kill them in their sleep. And there may no longer be payment per sale, but incentives were long ago replaced by fear and they can sure as hell underschedule you. Nothing worse than checking the schedule to see you've been knocked from 30 hours to 12 because your CityAdvantage (the protection plan) penetration is below your target 6 percent.
Welcome to Circuit City!
Reply
Since that projector is capable of using USB as an incoming video source AND audio source at once... Can it make pancakes to boot? I just love the fresh smell of pancakes.
Reply
http://www.everythingusb.com/tritton_see2_usb_2.0_svga_adapter.html
This works very well for someone who really needs to drive a second monitor but lacks a second video output port and cannot install one on the machine that has to be used. But nobody in their right mind would suggest this for games or anything else doing a lot of animation. The GPU used is very low end by today's gaming standards and the connection between GPU and system is glacially slow compared to even an elderly PCI video card. Plus the constant load on the USB creates some added CPU overhead.
But technically, given sufficent insanity for motivation, this could be made to work on game console with USB 2.0 ports. Heck, in a pinch it could even be made to work with USB 1.1 ports if you don't mind a display with a framerate in single digits or worse.
Reply
Reply
Having said that, I don't think the ad was intended to mislead anyone. Circuit City is just plain dumb and doesn't know any better. The add makes it seam as though you can just plug you gaming system right into a USB port and play. "Sorry, sir you will have to buy this overpriced cable to do that." Ask to see a console run off the USB and I assure Circuit City will not be able to do it.
I try not buy anything from Circuit City. I always feel like I just ripped off as I exit the store and most of the time it's true. Talking to the salespeople will send anyone with a shred of technical knowledge off the deep end. It's simply nothing but frustrating shopping at Circuit City.
Once again everyone must remember the old saying...Buyer Beware.
Reply
I've been working so much lately that I really hadn't been back to the mall in over a year. The other day when I finally broke down and bought an Xbox 360 I went there. Store almost empty, no cute girls, nothing in stock -- no one at all even noticed me, when in the past they'd tackle you as soon as you came in the door especially if you had the "I'm here to spend $600 and go home semi happy!" look I had on my face.
I felt dejected. Then I got in the car and went to the new Best Buy up the road from them and got everything I wanted without having to deal with people.
So where did the cute circuit city girls go? Obviously, they've been bumped up to creating fliers and online ads and flirting with bosses who think they're so darn cute. Yo go girl!
k9
Reply
http://www.penny-arcade.com/comic/2006/06/09
Reply
Reply
Reply
I thought this meant that all the PS3's they had were stolen... because that was the only way they could get any in stock.
Reply
Reply
Reply
Reply
Reply
Reply
Sales staffs are different at each location and although you have a negative experience at one store, this does not necessarily mean you will have that at all stores.
That would be similar to me telling any of you that your corporations "suck" because of a single poor experience with a single associate at a single store location.
If you would like to sell protection plans you can suggest them to customers, it is not a requirement. We have multiple departments that don't even acknowledge sales numbers. I personally like some of our protection plans, for example direct swap for units in the store for things that are heavily used and in more extreme environments, such as GPS Units or Subwoofers.
Complaints should also be aligned, because multiple have issues with not being noticed or helped by associates, but the same people claim that sales people will try and sell them things. All buyers should take part in some sort of product research and then come in to see the product as well as get any further clarifications and assistance they may need. They can get as much or little help as they would like, and the customer can dictate that by letting the salesperson know how much assistance they need.
Reply
Reply