This evening Nintendo sent strap replacement information directly to Wii owners who have an internet connection. Using the Wii's mail function, Nintendo sent an email to Wii owners regarding replacement straps: "Nintendo has received some reports that when consumers swing the Wii Remote with the original version of the wrist-strap using excessive force and accidentally let go, the cord connecting the controller to the wrist strap can break."
The wrist strap replacement program has been in place since December. The interesting thing here is that Nintendo sent the information directly to consumers, albeit a little late, instead of solely depending on the press to disseminate the information. When Microsoft extended the warranty on the Xbox 360, we don't recall if any post was made on the Xbox Live network informing consumers. We appreciate that Nintendo sent this email out to consumers. Next time though, it might help to do it during the scandal, rather than three months later.
