The BBC television program, Watchdog, caused a stir yesterday after airing a segment decrying faulty Xbox 360s. Specifically, the hosts noted that Watchdog has receive 248 separate complaints about the Xbox 360, with the number increasing as Xbox 360s are no longer covered by warranty. In other words, it was as though 360s seemed to break just after warranty expired. The episode showcases victims of the Ring of Death® and tells their tragic tales.
Today, Microsoft responded to the allegations, saying that the majority of Xbox 360 owners have an "outstanding" experience. MS also notes that their is no systemic fault in Xbox 360 hardware and that each failure is investigated on a case-by-case basis. Finally, while Microsoft admits isolated cases of unexpected performance, they also note that the failure rate is "significantly less" than the industry standard of 3-5%.
While the majority of our 360 owning bloggers have been problem free, there have been some "isolated reports" of hardware failure around here as well. Our own Dustin Burg is on his third. We're certainly not here to open up the complaint bin, but we would be curious to see the real failure statistics, something Microsoft has yet to reveal.