Gamestop isn't new to weird shenanigans in their business tactics. In late January, James Munn, over at Aeropause, told the story of a Gamestop employee selling him a "new" game by opening a display box and putting the game disc into it. He was even asked if he wanted it shrink-wrapped, essentially discrediting any item in the store from being truly "new." Now we have a similar tale.After hearing about the awesomeness of God of War II all week from colleagues, a lazy Sunday drive to go pick it up seemed in order. We even called ahead to make sure they had copies and were informed they did. Arriving at the Gamestop store, we went straight to the counter and asked for God of War II. The gentlemen proceeded to ask if there was a reservation, we said there wasn't, and he walked over to the display wall and grabbed the empty box for God of War II. He then walks back behind the counter and takes some discs and the manual from the security case, we immediately realized we were experiencing the Aeropause article.
"I'd like a new copy please."
The clerk looked up and said, "This is new. We just take the game out of the box." He then closed up the case and pointed to the front of the box where the sticker said "New: $49.99." He continued to tap the word "new" on the front of the box as if that somehow made this an unopened product. There was no mention of a 10 percent discount for selling an open package, nor was there warning that I'd receive an open package. Meanwhile, there were clearly unopened God of War II games in the security case.
It's moments like this where you think you're dealing with a Ferengi, or imagine channeling Sheneneh from the show Martin and saying something like, "Oh, no you di-in't."
After twenty seconds of truly stunned silence, we walked out of the store, drove to Best Buy and got a new copy of the game. Which wasn't just in its factory-sealed box, but in a second security case.
The problem isn't that the Gamestop tried to sell an opened item, it's that they'll charge full price for an open product. Yes, some retailers will re-stock open items, but most places won't take back opened games and they sure won't sell you an open game as "new." If we're purchasing a new title and paying full price, we want the item to be the same as when it arrived from the factory -- you know, "new." Gamestop continues to pile up the shady business practices.











(Page 1) Reader Comments
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But I still said, "no thanks," and drove to nearby BestBuy for a NEW new copy.
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I like the whole pre-order b.s. too. I pre-ordered a 360 at launch and after a month of not recieving one after the release, I waited in line at best buy for 12 hours and got one. Needless to say, when I went back to Gamestop to get my money back.. they wanted to give me $400 in store credit.
I said "No! What the hell am I going to do with $400 store credit? I wanted a 360, you don't have it. I want my money back!!" After arguing with the guy behind the counter for a few minutes, he begrudgingly pulled out $400 out of the register drawers and handed it to me. That was the last time I did business with them.
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Nice ^^
I got my "NEW" copy of final fantasy X at ebgames. And when I ask for a brand new copy, the baldheaded guy with a tatoo looked at me as he wants to punch me in the face and continue to put stickers on the case. And After I paid it, he just threw the game to me without even saying a "thanks".
Never went to eb again
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EB and Gamestop have done this for 10 years. If you buy the last copy of a game in the house, you get the display box from the shelf and they pull the disc/cart from behind the counter where it was stored to keep people from stealing it. They put the disc/cart in the box and you're off. And yeah, it sucks, the box then has the price sticker on it.
This happens to me a lot, right now I see Shadow of the Colossus and Lunar Knights in front of me with the stickers on them.
This is very ordinary for smaller retailers, people have gotten used to supermarket-sized places which have enough stock of everything that you rarely buy the last one.
Legally, "new" means it hasn't been sold as new before. When you buy a new car it often has miles on it from being test driven.
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I supervised a warehouse at a Best Buy for a couple years. If you guys had any clue what goes on in those places, you'd be *thrilled* to buy one of those gutted copies of new games at GameStop, because those things are a hell of a lot more 'new' that factory-sealed copies of games at places like Best Buy.
During the holidays at my store, we'd get over 100 boxes just from UPS, one of at least 4 deliveries I'd get before noon. I had maybe two hours to receive over 1,000 individual media products. That sort of schedule didn't afford us the 'luxury' of treating the games the way you guys would expect 'new' games to be treated. There was a relatively high chance of something getting damaged in the case, of the 'sanctity' of the 'new-ness' being damaged, but we didn't really care, you could just bring it back and exchange it.
So yeah, when me and my buddy talk about this stuff, we laugh. Because a lot of people get up in arms about a gutted copy of a new game, claiming that it's no longer 'new'. When in reality, and I don't mean this to be disparaging, merely frank, the reality is that if you guys knew what happened to your games, especially factory-sealed ones, before you got them, you'd be very happy to buy your new games from a place like GameStop because there's such a small chance of anything happening to those games, even the gutted copies.
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What's the big deal? As long as the game isn't second hand or anything, why would you receive a discount? Who cares about a sealed copy? I guess it's just what you're used to. We're not used to sealed copies, so it would make sense not to see the big issue here.
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Yeah, I dont see what the big problem is?
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Too bad they piss off their "hardcore" gamer customer demographic in the process. Honestly, I'd love to see a nationwide GS boycott until some heavy changes are made.
~HotShotX
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I also once saw an employee get someone a "new" disc from his gym bag in the back. The employee said they get to take "new" games home to try them as long as they treat the discs good (so they can still be sold as new).
A store that deals in new and used merchandise should never be allowed to sell a product that could be used as "new".
I buy my games at big retailers now since they don't open them....and they're not behind glass either. What's the deal with some people posting here? High crime zones or what?
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Gamestop is the worse game retailer in the country, shame it's also the largest. Looks like I'll be going to Got Game on South Street or FYE or even K-Mart if I have to. f*ck Gamestop.
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Never really thought about it this way, though. Next time I'm gonna ask for a sealed copy, just to piss 'em off.
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Screw that. And screw you guys who say it doesn't make any difference. If I'm buying a "new" game, I want it to be sealed.
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No they don't. What they can do is check out a copy of a used game, assuming they have more than one used copy of that game, and take it home and play it. And they can only have one used game checked out at any time. That's one of the biggest perks of working there.
They can't, under any circumstances, take how new games, even gutted copies. That doesn't mean some employees don't do it, but those guys are definitely in the vast majority because it's strictly against GameStop's rules. You'll find guys that ignore rules like that everywhere, though.
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i told him to fukin keep it and i left that was the last time ive been in any video game store
amazon.com from hear on out
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I think it's really just pure laziness on the behalf of these stores, none of the lazy people that work there want to constantly restock the games, which all have anti-theft devices on them, and the stores are small enough to see people if they were removing the discs from the cases.
The point is, they have the room, because they stock the cases and the games at all times, there really is no need to remove the games from the cases except for anti-theft, but with alarm sensors in all cases and the amount of stickers they close the cases with, it's really a non-issue.
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Uh, no. game prices have risen because of development costs.
game stores sell a RETAIL item, which has an INSANE resell value, they are CASH COWS.
New games have a decent profit margin, but used games have around a 75-100% mark-up.
game stores are not stuggling in the least, if thats what you think, you need to take a class or two in business.
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This whole thing has happened to me as well, a copy of Mega Man X Collection for the GCN. However, I was dying for the game and had been looking for it at all the stores in my general area, this GameStop being the only one that had it. So I just caved.
The reason I REALLY don't stop at GameStop anymore though... well, I live in Baltimore. The neighboorhood where GameStop is isn't exactly great... so much so that the store has a "Police Check-In" book on the counter.
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I supervised a warehouse at a Best Buy for a couple years. If you guys had any clue what goes o............."
true true, but at least BestBuy dont "OPEN" their games, and if it is dameged I get another NEW one no question asked. With EB and GS, the game disc is taken out so there is ALWAYS scratch on the disc.
MY "NEW" FFX has a lot of scratch before I even touched the disc, and will EB let me exchage for another "NEW" one? NOT a F-ing chance.
oh and,
I think the clerks are trained to say the "SAME" respose to different shituations.
Dave: "Needless to say, when I went back to Gamestop to get my money back.. they wanted to give me $400 in store credit."
My roommate placed a pre-order on a 360 and they dont have it, so he decided to go and get his money back from eb, and guess what they tell him? "We will give you store credits"
Whenever they ask you if you wanted the 3 dollars warranty on you game - if your answer is YES then they give you a smeil, if no then frawn.
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You see how EB and GS train their employees now??
You are not paying customers or friend, you are "f-ing" theif and enemy.
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That's the type of shit I don't want, and why I won't shop at mall stores like that anymore.
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It's called a cardboard print out with a picture on it. Shit, I guess that's too complicated.
I had this issue with GameSpot in a much much worse way, this was the second time I've ever shopped there. I had preordered LOZ:TP there earlier last month.
Went to buy a copy of Animal Crossing: Wild World for my niece for Christmas last year. Asked the cashier if they had any new copies of it. Of course they did. He takes out a copy from the little yellow paper disc sleeves and puts it in one of those silly blue boxes. Now, if it were used or I got a discount I wouldn't have complained but the numbers coming from his dirty filthy mouth was the full price. I didn't catch it at first since I was also buying DMC3, Guitar Hero and an extra guitar. Went out to my car, pulled out the receipt and saw the price on Animal Crossing.
All I could say was,"WHHHHHAAATT?" No Manual, no box and he's selling it to me for full price. Not to mention this is a gift. I went back in, demanded a refund for everything I bought and canceled my LoZ:TP preorder, argued about getting cash for the LoZ preorder, and left with my money. On the bright side of this whole thing I got more money back for the LoZ preorder than I put into it since they had a nice little deal for preordering it and the cashier didn't catch it.
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every other retail store and every other consumer good has an "open box" or "display unit" discount.
why should games be special, and eb not give that $5 or $10 discount?
price hoarding anyone?
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I no longer shop at Gamestop, not because of this practice. But because they are a pawnshop for used titles, and almost never have a copy of a new release available on the release day. It's a business that cares more about used sales than new sales now. I was working there when they went from NES titles being 1 to 2 bucks used, to an individual price based on title. We had to remark all of those titles with a higher price.
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You'd be surprised. They don't gut games like GameStop, but they also don't have a problem selling something as 'new' that's been opened for any number of reasons and resealed. You think GameStop is the only place that has a machine that can shrink wrap things?
Like I said, some of you guys get on GameStop because you think you know. Take my word for it, you don't. In my opinion, as someone who's actually worked behind the scenes at a couple of these places, GameStops are usually the lesser of many evils.
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This is the procedure:
You get a package of a new title. You first put the amount of reserves for the title in a seperate drawer. Then you put the remaining games except for one in the game drawers behind the counter in alphabetical order. Finally you take the last copy, put a price sticker on the front, put an ID sticker on the back. Open up the game, put it in a special Gamestop sleeve, put the sleeve in the drawer with the other copies and put the box on the floor. We don't bother taking the manual out of the box. Who the fuck is going to steal a manual?
I've argued with my manager over the legitimacy of calling these titles new. But he made a few good points.
1. The game has never been played.
2. You can't just put live copies of the games on the floor. (However, my brother who works at Gamecrazy has it different. They have the opened used copies on the floor. But all the new titles are unopened right behind the register. The problem is Gamestop has too many titles in comparison to put them all behind the register.)
3. If people want we can shrinkwrap it.
Now that last point sounds stupid. But think about it. What did we actually do to make the title not new? We opened up the seal. So if people like their games sealed we can do it for them. Seriously, is there any difference between the company putting their own plastic on the case? If anything we are making it a little easier for the customer. Those boxes are annoying as hell to open by hand.
http://www.penny-arcade.com/comic/2002/09/30
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Why can't they just create a cardboard mock-up of the box to display? My local EB is always filled with cardboard advertisements, etc., so it doesn't seem like it would be completely unreasonable. I mean, from the comments here it's obvious that the practice does bother many consumers.
Also, another question for anyone who may know. How many copies of any given game are typically gutted? I remember back in Nov. it was impossible to find a copy of Twilight Princess anywhere in town, but I went to EB games and they had an entire row of them. As soon as I reached out to even touch one, though, the guy behind the counter informed me that they were sold out. They had at least ten copies on the shelf! If they feel the need to put out a lot of copies to "advertise" the game, wouldn't a large poster or display do the same thing?
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