MS Enhances Console Warranty too

Being a new 360 owner (as of January of this year), I'm glad that MS is taking steps to alleviate the problems and issues with getting the consoles fixed and shipped.

And while it still sux that the console is prone to "red-ring-of-death" syndrome, this good news for your peace of mind.

For better or worse, my bricked 360 Premium was replaced by what I feel was a refurb unit last Wednesday and not my original purchased unit.

Unrelated..I wonder if i'd rather have a bricked, yet renewed console over a brand new, yet-to-become bricked unit..I'm not really sure.

I will say that I think my replacement unit has a quieter fan, yet the fan sounds erratic at times.

..Quick follow-up..It took about ten days from "Oh, crap, my 8 month old console is dead" to "Oh, snap, it's UPS at my door with my replacement 360!"

Additionally, I got confirmation of the shipped 360 unit the same day they recieved my bricked console in TX.

My 360 went belly-up about a year ago, and MS was Johnny on the spot with a replacement. I think the only thing that would have "improved the experience" would have been courier delivery by a naughty nurse. Hmm. Sorry, what were we talking about?

is this all regions or just US and canada?

Uhh...where's my freakin' check for $140 dollars I was supposed to get back?!?

im with jim kane on this one...it took them 2 days from when i called to get my new console back to me...this was last may...i called monday night...coffin was at my house tuesday and i took it to ups that same evening...weds morning...they called that they recieved it and were looking at it...weds at noon i get an email that they replaced it and sent it out...by the time i got home from work weds afternoon, my replacement was in my dads hands, who was home at the time they delivered it. amazing stuff really!

I'll believe it when I see it. I spent a good 30 minutes on the phone a few months ago arguing with a customer service rep and the manager that Microsoft should pay to ship my 28-day-old bricked Xbox 360 to their service center. They absolutely refused.

I'm with h0tr0d cO...I'm still waiting for my check from Microsoft. Has anyone gotten their repair refund yet?

Its about time.

I'm on my 5th Xbox 360, though after the 4th one broke I kicked a massive fuss up on the phone, and managed to get a free Hard Drive (I already had one, but hey its worth a bit on eBay!) and a brand new console, not another "going to break in 1 week referb".

Maybe it be even better if they just got rid of the first consoles they made around the launch period, no matter how many times they fix them, they just keep breaking.

i wish they would have covered shipping when my 360 bricked. damn.

I just got my refund check yesterday. A friend got his today. I'm on my third Xbox. They've been pretty good about turn around each time, but why should I have to have gone through three Xboxes to get one that works?

I bought my 360 at Best Buy and put $50 with it in order to get the 2-year replacement plan, so if my 360 were to go kaput, I'd get a new one instantly. And even if nothing goes wrong with it, I'm gonna get a new one before it expires...heh heh heh.

This does nothing for me...

I have my Xbox for 1 year and 1 month and 17 days.

That damned thing will boot up with out a disk in it, but will sometimes freeze on boot up, freeze in game, freeze when playing music from a CD, freeze when playing XBLA games, it freeze when playing DVDs and it will freeze when is playing HD-Movies as well.

The Xbox 360 sits on a table by its self, neer giving me any red ring of death. Microsoft wants nearly 200 bucks to fix it. Thats absolutly insane. I may as well just go pick up a brand new core unti and keep my Hard Drvie off of the old premium unit!

i am realy angry a bout this, and I wish Microsoft would do something about it but they wont even reason on reactivating amy Legal MSDNAA copy of Vista Business because i have "Already Installed it on one computer" even though that installation of Vista failed!

Mine died on me not 20 minutes ago. Customer Rep was pleasant enough and they are taking care of everything. The worst part is I just bougth Guitar Hero and now I can't play it, AAAHHH!

WHATS WRONG WITH ALL YOU PEOPLE,THIS IS A VERY SERIOUS PROBLEM THAT EVERY OTHER WEEK A SYSTEM GETS BRICKED THEN YOU HAVE TO SEND IT IN TO GET FIXED BUT THE THING TOU GUYS DONT UNDERSTAND IS,MICROSOFT HAS EVERYONE SO CUSTOM TO THIS PROBLEM THAT IT BECAME THE NORM....OOPS MY 360 BROKE LET ME CALL CUS CARE AND GET ANOTHER ONE...LAADEEDAA. YOU GUYS ARE NUTS WAKE UP!

I am still on my Launch 360, Knock on wood...
But I know somebody who picked one up 3 months ago and theirs got Bricked. So apparently Microsoft did not fix the Problem on their Newer units either.

Shame on you Microsoft.

Rawlins Jones: You are officially an idiot.

well this is glorious news. i'm dead broke after spending spring break up in chicago so i wouldn't have been able to afford shipping until i get a job within the next month. i freaked out when i saw on my receipt that i bought the console today last year, but the dude said my warranty's good till the 29th. hellz yeah.

I actually had my 360 give me the dreaded 3 lights over the weekend and called yesterday. It was rather painless experience, and must say was impressed with Microsoft stepping up like they are. of course it would be nice to have a console not die, but life aint perfect. These last few days without my 360 have been hard. What is sad is my wii has gotten no love, maybe when some people come over ill get down with some bowling.

ngrunwa...i got my check in the mail not even a week after the official announcement. :D it was very nice to get my moneys back. :D

My launch 360 went out about 2 months ago and it took them only 11 days to supply me with a refurb. The CSR that I spoke to was very polite and processed everything within a minute or two. The refurb they sent me has a much quieter DVD drive, the fans only crank hard every once in a while and there's no more choppiness when playing Oblivion. MS customer service is great IMO, not only with the Xbox 360 but also with our MSDN subscription at work.

I'm also still on my launch 360. It has trouble with my CoD3 disc, but only that game. Here's to hoping it'll last.

Just posting a follow-up to my earlier post. I spoke up a day too early. I got my check from M$ today for $139.90. Thanks for the free repair guys!

What I want to know if they will replace my bricked premium with an new elite version if I pay the difference.

Good that the service should be getting better. My launch console bricked itself a month ago to the day. Called support, ran through the checklist (which I had already done myself earlier), got Error 0102, etc.

Said I was out of warranty, supplied the CC# on 3/11 and was billed the next day.

Waited a week... No 'coffin'. Called up on 3/16 asking where it was. Was told the box was shipped to the wrong address. So I asked which one (home), and asked the date of delivery (since there was no notice on the door or anything indicating UPS was ever there). I was told it was 3/11... which is impossible because that was the day I made the initial call.

Rep apologizes, says that she's got it fixed, expect a box in 4 business days. I wait. Nothing comes.

Call again on 3/24. I complain because I was billed the $139.90 back on 3/12 and I don't even have a box yet, not to mention my Live sub re-upped back on 3/8. Guy pulls up my number, says it's definitely screwed up somehow and puts me on hold to talk to a "supervisor". I sit on hold for a while and he informs me that they'll be refunding my charge and will do the repair and shipment completely free.

However, he says that I'll be giving a call from a supervisor shortly so I can get a new reference number for my new support ticket, since the original was screwed up.

Guess what? No call.

Call again, get my 4th rep. Give the backstory, confirms that the repair will be free (this guy had an English accent, spoke fluently, etc., unlike the previous three), told me I'll have a box in 4 days, etc.

After I get off the phone there's a new e-mail confirming my support number (never happened previously). The next day my CC was refunded. (Wasn't expecting that that quickly).

Four days later (3/20) I get my box, pack my bricked 360 and give it right back to UPS. The coffin arrived in McAllen this morning... Hopefully this ordeal comes to a close soon. Getting close to a month now. :/

/end rant

Got the Red Ring of Doom Monday. EXACTLY one week after the warranty expired. XBOX CS Chick tells me as a courtesy they will knock 25% off the repair cost!

I ask for the supervisor. I get David No Last Name. Me and the Supe spin the argument round and round for about half an hour. He came down to a 50% discount. He says he can't go down any further and when I ask for his supervisor, I find out that he really is the owner of microsoft because HE DOES NOT HAVE A SUPERVISOR. He finally hangs up on me, over me saying "Please don't hang up!"

Call back. Get another Supe who is sitting right next to the other guy. I start up again. First he admonishes me for not buying the extended warranty. WHA? After 15 minutes of dancing he says something like "Hey. I'll go 75% off. $35." Now I am fighting on principle. I drop $400 on a 360. I have been on XBL since HALO2. I buy $60 games and download content. And they want to charge me $35 for a 360 7 days past warranty.

I wear him down. He says he needs to see if he can get from approval from someone, (Who? I don't know because the supervisors don't have supervisors. Remember?) for a special deal. He comes back on and all fees are waved!! Praise the Lord! But, he makes me pinky swear that i will go out and by an extended warranty. Gimme a break.

These guys blew it. They had the chance to turn a real bad situation into a real positive one with no real loss to them. I could be on here right now going on about how smooth the whole thing was, etc. Nope. I got what I wanted anyway, the thing that any good customer service rep could see was the sensical thing to do in the situation, and they still look bad.