As if the Red Ring of Death wasn't already a frequently discussed part of Xbox 360 lore that Microsoft would rather avoid discussing, bubbling to the surface is another issue we've been hearing about for a while -- the Xbox 360 Ring of Disc Death. Dutch consumer advocacy show Kassa tested Xbox 360s (video after the break) and proved that the Xbox 360 does indeed scratch discs. A Microsoft spokesperson says a previous statement in Europe has some "nuances" lost in translation when it was converted to English.
Joystiq received from Microsoft their official statement, "Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome. While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here. There are millions of Xbox consoles in use today and we know that the majority of our customers are having a great gaming experience. That said, it is important to us that all of our customers have the best gaming experiences possible, and these claims are obviously very concerning to us. We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by KASSA, to contact us at www.xbox.com/support or 1-800-4-MY-XBOX for additional information. We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them."
We'd previously reported that it's best to keep your console horizontal. Kassa reports that the problem is created by the TSST drive missing parts that stabilize the disc and prevent the drive's lens from coming into contact with the disc. The problem is mostly found in consoles produced in Dec. 2006, and the show estimates that 1 to 2 million units are affected.
[Via Engadget]














(Page 1) Reader Comments
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I am more amazed how Nintendo predicted the bloody arms race to the tee. :D
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Now I run horizontal and have had no problems, even when moving the unit gently.
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Nope, I just pushed eject.
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Maybe the 360 is trying to tell the Mom something ; )
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WTF are you smoking, or are you blind. Gears has an M rating you dolt. -,-;
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The Xbox 360 is seriously the most problematic videogame console ever made. When will they man up, admit they screwed up, and make a new verison of the system that actually works? (Cue dozens of "my xbox works fine" comments. Go read a statistics book).
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WHY?! WHY?! WHY?! IV HAD IT ON ITS SIDE ALL THIS TIME!! :'(
It's probably not the optimal position for the console for disc reading, although maybe that's why the Wii is tilted in its stand, to compensate for that while the others are just sitting on thier sides
I mean i know a lot of people who had a lot of problems with their PS2 when they tried to orient "like it was in the ads"
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Hopefully, its a software fix, not a hardware fix, but yeah, I got Kameo, and it scratched it to hell, as well as a few other games. Not consistent enough to warrant replacing though.
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wow, so thats the lens doing that?
sounds like that has potential for not just killing discs, but scratching your lens into uselessness.
glad i don't have that issue, esp since i have already got to play the refurb game once.
Imagine if the 360 didn't have all these problems.... it would be such a dream boat.
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I really wish someone in M$ would just stand up and say "we have a problem, lets get rid of i instead of ignoring it publically and fire fighting the RMAs".
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Or maybe:
"the problem is created by the TSST drive missing parts"
and maybe you don't have that drive in any of yours? Last time i checked the 360 uses 3 different DVD drives, so it's not unlikely.
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"The problem is mostly found in consoles produced in Dec. 2006, and the show estimates that 1 to 2 million units are affected."
Joe Smith, Obviously you didn't read the post, because you would have known none of your units would be effected by these drives.
Somebody needs to relax their blind fanboyism a little. :-P
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I've had a disc scratch identical to this and it was because I had "jarred" the table the console was sitting on while it was not powered-up and then when I went to play, the disc was not centered correctly and caused the scratch(yes idiot move on my part). This will also happen if you try and move the console while it's on or shift it from horizontal to vertical while on.
I own 2 of these things and between my friends I'd say around 8 and non of them have any problems like this. I will say the 3 red lights is a manufacturing defect but this one seems like operator error.
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hey James, do YOU have some statistics you care to share? or are your numbers based purely on what you read on the internet? if so, i hope you're not a PS3 user...
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It's not that it's vertical, it's just that the 360 is made poorly. The drive on my 360 will randomly spin down and then cause a lock up sometimes.
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Then again, I don't know what kind of fucking moron would move the damn thing around while it's on to begin with.
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Why can't you accept that the xbox360 have perhaps design or manufacture probrems? Since we have had portable CD players there have been drives that DON'T scratch discs... like if it were something hard to do.. Does a little quality is much to ask? :/
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First, red ring of death, second, red ring of death, third, disc death, fourth, working so far....
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The point of the statistics remark being that you can't "undo" reports of problems by reporting that you are not having a problem. Representative samples, response bias, yadda yadda yada... To all of you: when you report that you are not having a problem in response to hearing that others are having a problem, statisticians are laughing at you.
And you can't undo facts by trying to turn something into a console battle. WTF did the PS3 have to do with anything?
So, basically, you posted a useless fact and tried to turn things into console vs. console slapfight for no reason. Score 2 awesome commenter points for DigiSmalls!
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my point was that just because it's reported, doesn't mean it's true. i was trying to equate that internet dynamic with all the negative internet publicity surrounding PS3, a lot of it being from people who DON'T know.
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The guy testing it moved the system from horizontal to vertical while the disc was spinning inside! THE MANUAL SPECIFICALLY SAYS THAT WILL CAUSE DISC DAMAGE.
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I don't believe that they didn't contact Microsoft, because that's usually the first thing that they'd do. They often manage to get refunds or new systems for free. Some guy even got an entire home cinema set from Sony, just because customer care made a mistake with his warranty on a cheap-ass DVD player.
Then again, this was only part of the show :-)
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I've had the 3 red lights issue occuring on a more regular basis until today when I finally had to phone MS (I was hoping mys system would limp along until after the Halo 3 beta). While it is a bum deal that I have to get it repaired they sure were great on the phone.
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