Sony's launch of the PlayStation 3 may not have been perfect, but one of the things they've been praised for was rolling out hundreds of thousands of PS3s that actually worked. A bit of a rarity with console launches...Unfortunately, like all pieces of hardware, PlayStation 3s do occasionally shuffle off this mortal coil and go up to the big Fry's in the sky. Games Radar has the tragic story of one such PS3 that not only decided to die, but also decided to eat the poor owner's copy of Oblivion as well. Sony came through though, getting him a working PS3 in fairly short order and even rescuing his copy of Oblivion from ... uh ... oblivion.
It's great to know that Sony will work with their customers to replace broken PS3s quickly and efficiently. Personally though, I hope that is a part of their customer service I never have to experience myself.
