
Xbox exec Peter Moore also published an open letter to the "Xbox Community" addressing hardware failure and promising "policy changes intended to keep you in the game, worry-free." Whether or not these policy changes include actually fixing the underlying hardware issue or just improving the support after the fact is unclear, but Moore finishes saying, "If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience." Classy show, Microsoft. Real classy. Let's hope this move is coupled with hardware revisions to keep your customers -- and shareholders -- happy.
Read – Microsoft Expands Xbox 360 Warranty Coverage (press release)
Read – Open Letter From Peter Moore (Xbox.com)
Read – Expanded Xbox 360 Warranty Coverage FAQ











(Page 1) Reader Comments
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BTW, I just saw a HUMONGOUS flock of flying pigs outside the window.
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well good for them, although it really is a backhanded admission of high hardware failure.
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LOL this site is ridiculous.
I'm glad MS is doing something about this since the media seems intent on killing them for it.
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Not sure if xbox owners should sleep at night. ;)
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http://www.gamesindustry.biz/content_page.php?aid=22776
http://www.gamesindustry.biz/content_page.php?aid=25864
Microsoft have beeb lying to people for 18 months about the 360 failure rate. They only come clean, when critical mass is such that there is no way they can continue to cover it up...
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I had an iPod that died 2 weeks out of warranty due to a battery failure, and Apple just told me to GFMyself.
I have to give MSoft credit that even though the hardware is flawed, they sure know how to take care of their customers...
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This isn't a "backhanded admission of high hardware failure", Moore was quite forthright that the current rate is unacceptable.
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I think that just slipped out the Window(s)....
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I would assume anyone that has paid for the warranty repair will be eligable for a refund. 3 years is mighty generous and better than any warranty for any console in history.
Of course now the Sony PS3tards will try to once again spin this as a negative or find a new flimsy excuse to not buy the best console this gen. I already see some of the usual trolls posting already in these comments.. Go watch some Blu-ray movies will ya?
PS - I've never had a problem with either of my 360's but it's nice to know it will be covered free of charge for years to come.
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http://www.bungie.net/projects/halo3/asset_popup_viewer.aspx?at=59&cc=21&item=0
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It was that, or face consumer class action lawsuits or FTC investigation.
That's not generous. It's simple cost-benefit analysis. They finally figured out that to continue cost-shifting their manufacturing to customers was not gonna fly much longer.
The hardware is still going to fail at alarming frequency, and it's still going to aggrevate consumers just as much as before. It's just not going to cost them as much any more.
What Microsoft really needs to do is fix the problems, not cover them with extended warranties and PR.
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While the media has been slow to notice these problems, word of mouth has been killing them. This is something they needed to do awhile ago.
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Peter Moore can extend the warranty to 30 Years.. Its not gonna matter cause The damn machine will only last no longer than a year...
10 million is a lot 360's out in homes, especially when about 5 mill are replacements..OUCH!!!
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but the towel trick fixed my xbox!!! what to do what to do!
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I do think however they are not doing this to be nice, rather they are doing this because they simply have no other choice. I wondering, how close they came to a class-action lawsuit and that did a threat of some kind actually was the catalyst on Microsoft moving on this after saying there is no problem for almost 2 years.
3 years....boy that will cost them alot of $$$$$$.
But hey, what's another billion in the red to Mr. Bill.
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FWIW, my 360 (bought at launch in the U.S.) went belly up in early April (this year). I had my console repaired and back in my house within 3 weeks, and they even threw in a month prepaid card for XBL Gold to make up for the online gaming I missed. (I bought the M/soft extended warranty at launch, so I didn't have to pay to have it fixed.) Sure, it was annoying having to play my Xbox and PS2 only for a few weeks, but I came away a satisfied customer, and it was nice to get my original console back so that I didn't have to deal with all sorts of DRM issues on my Marketplace purchases.
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This is such freaking good news!
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I think uneven expansion/contraction of IC's versus circuit boards + wanky RoHS solder = RROD! Also if you compare the 360 cooling to the PS3 it's not even close - 360's like an air-cooled VW bug versus an ultra-modern sports car.
Along with 65nm they need to get some heat tubes in on that GPU since it's stuck under the DVD drive (see European fix)
Again, imagine if your PC was cooled by simply the rear fan, no small ones on the GPU or CPU. That's the 360. Still, a great system!
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Actually, they need to do all 3: extend the warranties (for 360's already in the market), do some PR, AND fixe the root of the problem (the X-clamps).
Anyway, you would think that if they are doing cost-benefit analyses they would have figured out that fixing the X-clamp would have solved these issues long ago rather cheaply. It's an easy fix.
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what do I want? a console that doesn't break (Wii and PS3) or a console that breaks A LOT but has 3 years warranty?
why do I feel they only did it because Gates' daughter's xbox broke and was told it wasn't covered? ;)
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Posted at 5:24PM on Jul 5th 2007 by GJM"
What exactly is your problem? What do you not like about that last post?
It contained no sarcasm, and on top of that, some actual praise for Microsoft.
Talk about who needs to get a life.
Why don't you look at the man in the (hee hee) mirror and tell yourself the same thing.
It seems that you troll just to find my posts and then complain about them.
Pathetic.
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They made a mistake, they made a problem, and yes its been hell but now its over.
3 years warranty is perfect, and by then 360 issues will most likely be finally finished.
I agree that MS should never have let the issue come down to this, but to offer 3 years warranty AND repay existing people is simply something companies don't do often, are we going to criticize them when they actually do something right?
I also think its good that the media and gamers for brining this up to full attention, forcing MS to acknowledge their mistake.
As for the RROD apologists, your job is done, I guess you lost, but thats life.
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How about a console that has games you want to play? Really, with this move by Microsoft, that will (rightfully) once again become the first point to consider when buying a games console.
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Also, having a 3 year warranty on a consumer electronic product is UNPRECEDENTED.. and in a bad way. It means you have no freakin confidence in the product you are putting out.. none at all.
Warranties are designed to protect against anomalous lemons, random defects, or damage during shipping. The product should be soundly designed in the first place... its not meant to be a part of the ownership experience.. ie. returning brick after brick after brick...
LMAO!!
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Still, if it fixes it...
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It has nothing to do with your last comment. It is a collection of all of your comments that fills up every 360 and PS3 post on here every day all day. Thus, GET A LIFE. A life other than constantly repeating yourself to people who don't care what you have to say.
"I contained no sarcasm, and on top of that, some actual praise for Microsoft."
Wow, so because you got so ripped on earlier on your last 2 comments from so many people including Mr. Grant you slighty changed your tune. Mazeltov.
"It seems that you troll just to find my posts and then complain about them."
There is no need to "troll" your troll comments. They are already in every single comment section - hence get a life.
"Pathetic."
Yes, Yes you are.
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No longer then a year? Dude I have 2 360's one of them had absolutely no issues for nearly 2 years. So STFU.
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To be expected, kind of admirable that Microsoft did this knowing the crap they'd take for doing it.
Hopefully they'll or they have ironed out their issues, so that I could actually consider purchasing a 360 without fear of the red rings.
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classy? classy would be a recall.. not a hazzle to ship your console every month.. anyhow..
good for you guys.. yes i am a sony fanboy, but i still don't hate on your good news.. unlike other fanboys..
good move right b4 E3, i hope it pays off.. and about the comment that costumer is top notch, good move so it kills the ps3.. well i hardly think that an extended warranty is gonna kill the ps3.. one has nothing to do with the other..
you do understand that the ps3 is not dying right?? have you not noticed all the great games coming out?? do you think people will stop buying it soon?? why does it always have to be kill the ps3??
anyhow.. congrats fellas, hope they found the problem and if any of you have to send it in, it will be truly fixed.. cheers
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I bet retailers are pissed now that MS just made it that much more difficult to sell extended warranties.
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