A person impersonating an SCEA IT employee apparently weaseled their way through customer service and into getting
unauthorized access to two
PSN user accounts. The situation was discovered very soon after and access was disabled, with both account holders being notified. Kimberly Otzman of Sony's Corporate Communications said, "No consumer experienced any financial loss or damage. In response to the incident, SCEA immediately enhanced its customer service protocol, implementing additional security safeguards, and began an intensive investigation of the incident that remains ongoing."
Sony doesn't perceive this as a "
security breach" as it was not attributed to a hacker and there was no electronic breach, just a person who slickly got access to the accounts through customer service. As long as it doesn't happen again, we guess that's OK.
{ Oct 2nd 2007 at 10:15PM } 
Reader Comments (Page 1 of 1)
mfed3 @ Oct 2nd 2007 10:21PM
omg sony was hacked and is now trying to hide it. typical sony.
ulovemikeroch @ Oct 2nd 2007 10:22PM
Who said they were trying to hide anything?
Einhanderkiller @ Oct 2nd 2007 10:23PM
Did you even read the article?
Mills @ Oct 2nd 2007 11:22PM
I think he was being sarcastic :)
mfed3 @ Oct 2nd 2007 11:38PM
lol i knew sony fanboys would come out and start voting me down. calm down u fucking queers i was kidding just to prove how you sony fanboys are complete losers.
Smoke_Dawg_187 @ Oct 2nd 2007 11:49PM
@ mfed3
LOL! That was hilarious! You really got them stirred up.
On Topic: Sounds kind of like what happened to Xbox Live a few months back and all those Sonyfanboys came in talking shit.
Sean @ Oct 3rd 2007 11:57AM
wow! What an asshole!
ulovemikeroch @ Oct 2nd 2007 10:22PM
Ugh, the boys are gonna be all over this one.
Wes @ Oct 2nd 2007 10:23PM
Hey, don't blame Sony. Blame the company overseas they probably outsourced custmoer service too.
What's your name sir?
'Giveme an account "damn it"!'
'Damn it? Did you say Muhammad?"
"Umm Yes"
"We have 2 on file!"
"I'm both!"
"Ok sir, here you go! The pass is x, the username is y. Thank you soooo much for choosing Sony!
vc @ Oct 2nd 2007 10:25PM
Social engineering IS hacking. The best hackers use it. Call a spade a spade.
Grant @ Oct 2nd 2007 10:36PM
i agree,
Sony should have been smart enough to put safeguards in place to prevent this.
No one should have access to your account of anything without giving some sort of certification information first.
So unless this guy was a clever dumpster diver, they should have no excuse.
ukickmydog (NDF - Earth) @ Oct 3rd 2007 12:13AM
sony likes to spin things, kind of like lair
Psaakyrn @ Oct 2nd 2007 10:31PM
Humans are the weakest link, news at 11.
Iced_Eagle @ Oct 2nd 2007 10:38PM
I suggest you all buy "The Art of Deception" by Kevin Mitnick. Very interesting book!
Poor Sony...
I suppose my $60 to MS each year provides a safe environment and not have to worry about this happening to my account :)
Shane @ Oct 2nd 2007 10:41PM
Um....
http://www.joystiq.com/2007/03/23/xbox-live-security-foiled-by-smooth-talkers-not-hackers/
Egster @ Oct 3rd 2007 4:49AM
lol at the fanturd
Micheal82 @ Oct 2nd 2007 10:43PM
I thought we had crappy Customer service with MS. At least they don't give out account info Like $ony at least not yet.
blooh (CDF - Ass Ring) @ Oct 2nd 2007 10:48PM
pwnd by shane
blooh (CDF - Ass Ring) @ Oct 2nd 2007 10:44PM
in before someone relates this to the lack of ps3 games
Word of the street(IDF-Digital Ruler). @ Oct 2nd 2007 11:06PM
Imposter!!!
Imposter is today secret word!
Imposter Ahhhhh Woa Ahhhhh woa!!!
http://www.youtube.com/watch?v=Icb_tRTnA4g&mode=related&search=
phattie @ Oct 2nd 2007 11:26PM
Not a problem with Wii; the impostor would get stuck when asked for the 16 digit friend code.
Rubang B (NDF - Heart) @ Oct 2nd 2007 11:55PM
Hey everybody a PSN article! Time to uh... bash the Wii?
Die slow phattie...
Word of the street(IDF-Digital Ruler). @ Oct 3rd 2007 12:06AM
Are you the Anti-Fernando? By the way where is that guy?, I mean Sony related post with easily offended Sony fanboys that bite any sort of weak flame bait and Fernando isn't around?
Man is so hard to get Lulz lately.
shivr @ Oct 3rd 2007 9:28AM
the lulz are getting rare... I haven't seen hvnly around that much either :(
All we really have left are phattie and konny :/ Maybe shagi sometimes too
Smoke_Dawg_187 @ Oct 2nd 2007 11:51PM
LOL!
Slaziman @ Oct 3rd 2007 8:43AM
I remember MS had something like this happen to them as well.
Vager @ Oct 3rd 2007 10:54AM
Someone doing Social Hacking is still considered a Hacker.
Good thing Sony reacted quickly and upscaled their policy, No imataters will get through.
Spitkicker @ Oct 3rd 2007 12:10PM
Well that sucks.
LOL @mfed3
refinedsugar @ Oct 3rd 2007 8:07PM
I've always loved Alex's ability to take damaging Sony news and put a dampering cloak over it. I guess that's OK.