Another feather in the cap for the PlayStation brand, replacing those weird ugly marks that marred the hat in the eyes of the public for a little while. Two aspects of the PlayStation customer service system, the call center and outsourcing technology, have recently been given the thumbs up in the form of two awards, given by the National Outsourcing Association. While Sony doesn't get the awards, the service who takes care of the customer care end, Sitel, claimed the awards for Best Private Sector Call Centre and Utilities and High-Tech Outsourcing Project of the Year. Like we said, not directly Sony, but it's a plus in the PlayStation brand as a whole. Anyone had to rely on customer service with a Sony product? Did it go swimmingly?
