EA replacing borked Rock Band guitars

is it just random guitars or is there affected serial numbers?

I agree with South Park.

Does this mean the Canadian shipments will be drawn from non-"early production run" guitars?

I ordered my replacement guitar on thanksgiving, tracking still says 'billing information received' almost a week later. Must be a lot of people who've ordered this/last week then.

I'm probably getting this for christmas, which means my mom may have already picked it up for me. Hopefully, if she did, I don't get a broken one, and if it is broken hopefully the warranty thing is still available.

"imperfection with the strum bar in an early production run of guitars that were shipped at launch ... we have have since identified and fixed the issue in all subsequent production runs of the guitars."

wouldn't that mean that they knew of the problem after the first production run (because they fixed it subsequently) and still shipped falty merchandise? maybe they hoped no one would notice?

Call me back when you and the other PS3 guitar can play nice Rock Band. Til then, I'm going to play it at a friend's house.

My guitar broke after I played 4 or so hours of hard. Now it only works when pushed up, not down.

How about drum pedals? Mine already has a crack in it, although it is still functional for now. The thing isn't enforced well enough around the spring. I know at some point I'll need a replacement, and I hope they make a sturdier version, because I'm really not that hard on it and it's already cracked.

if only activision would follow suit...

If EA's definition of "will send a replacement immediately." means that you'll get it at somepoint eventually then fine. I've been waiting for for over a week and still have no replacement (and yes, I used the option where I gave them a credit card). So yeah, dont hold your breath about a quick replacement.

I have rockband for the 360, and both up and down strumming doesnt work, so i just use the d pad

They've been really efficient with the replacements, at least in my case. I filled out the form for my replacement guitar on Saturday the 24th and the replacement arrived today, Wednesday the 28th, and works perfectly.

I just submitted an RMA with EA. Rent's coming up, so I can't afford them to put a $125 hold on my account for any real length of time, so they're sending me a box to stuff my guitar in.

Ordered Saturday.

Used the quick option because I'm an adult and I have an income.

It came today.

Do they check if your previous guitar is broken? Otherwise, free extra guitar ftw.

The question is will Activision do the same thing with all the complaints about the GH3 guitars.

""imperfection with the strum bar in an early production run of guitars that were shipped at launch ..."

Considering all the guitars were manufactured MONTHS before release I find it hard to believe this imperfection was found now. (I work in the toy industry so I understand long lead-times) Here's my theory:

A. EA/Harmonix knew about the defect prior to shipping the product.
B. Offering a free replacement shipped guitar in the packaging is unheard of ESPECIALLY from EA unless they knew the product was already defective. This was all about CYA Cover Your(there) Asses...
C. They didn't care since they had a launch date to take care of and they would have stuck in a GH3 guitar in order make the Black Friday launch date
D. Again they couldn't miss BF!

Simple economics :)

I also have to wait till I get a box to send back the defective unit...frustrating since my guitar had a bad tilt sensor and the strum bar works perfectly.

BTW,Tiger of PTS, I'm also an adult and have income...I just don't have an actual credit card and I don't have $125 to spare on hold since I just went Christmas shopping. It is nice though for EA to have that express option...maybe Microsoft should add that for the 360 replacements since it is an inevitability that your 360 will break down if you use it a lot.

If it ain't broke, it ain't next-gen

I agree with this statement.

I am in the same boat as Tone -- "Billing information received" is all I'm seeing with UPS tracking.

Oh they knew about it. They just didn't know it would be this widespread. And the GH3 guitars not working on PS3? Come on, they were surprised at that too? I can't believe they shipped the standalone game on PS3 when nothing can used to play it. Greedy cheats. They just wanted to launch before christmas. Well here's your goodwill!

I didn't have a broken strum bar (yet), but I do have a non functional high blue button that is not working.

Mine broke the day i got it. Filled out the replacement on saturday and got my replacement on wednesday. 3 days aint bad. Ef yea!!

Got rockband just prior to Xmas... within hours the orange fret key started sticking.. I could turn it off with a bit of tapping... so at least I could play on the high solo keys... but then it started sticking without me even being near the orange fret key..

so I contact EA and get a replacement... 6 days later (amazed because this was right around Xmas day) I get the new guitar... then WITHIN 2 DAYS of using the new one, the down stroke stopped working...

I contacted EA again, who in return appologizes and tells me the new production run guitars are fixed and to request another replacement... (hard to believe since i JUST got a gutiar I would expect to be of this 'new' run)...

So now I'm sitting, with no playable guitar, a total of $250 held in my checking account from EA (that doesn't even include the 160 I paid for the game), and I'm mad as heck.

Honestly, if I get another guitar that breaks within 10 days, I'm requesting a full refund of my money. If refused, I'll gladly work on a CLASS ACTION LAWSUIT with the primary offense being that they knew of the problems before launch. I've read so many threads and talked to so many people (players and game shop owners) who knew of the problems well before launch. And yet they insist on releasing faulty hardware.. not just once.. but multiple times... do they think we are stupid? (don't answer that, hehe).

If anyone else is interested in looking into legel response, please email me at rknepp79@gmail.com

Thanks,
Rk