Rock Band team offers free EA game for guitar repair delays

32 Comments by Griffin McElroy Dec 2nd 2007 1:45PM
Filed under: Sony PlayStation 3, Microsoft Xbox 360, Peripherals, Rhythm

We reported last weekend about the epidemic of defective guitar peripherals being packaged with Harmonix/EA's latest rhythm game/fame simulator, Rock Band; luckily, the Rock Band team quickly recognized the magnitude of the issue and took immediate action to fix it. Those with an injured periph can go to the Rock Band warranty website and order a new guitar free of charge, as long as they ship their busted axe back when the new guitar comes in 3 - 5 business days. However, EA's apologetic measures didn't stop there.

According to a number of emails we've received today, the Rock Band team has contacted a number of people who sent in requests for new guitars to tell them that while their new peripherals are on their way, they were slightly behind schedule due to a late shipment from the manufacturer. As a result, they'll be offering a free EA game to those affected by the slight shipping delay.

Since we're so used to shipping our things off to companies and expecting nothing so much as a "sorry, buddy," in return, this warms the pits of our black hearts. However, it's alarming that they didn't specify which game from their rather extensive catalog they'd be sending. If their new guitars show up with a copy of Shaq Fu in tow, it might do more harm than good.

[Thanks to everyone who sent this in!]

Tags: EA, Harmonix, Rock-Band, RockBand

Source

(Page 1) Reader Comments

Guzzie: Dec 2nd 2007; 1:58PM

The initial build quality of some of the instruments have been pretty shoddy, however the support by EA has been very impressive.

ShortFuse: Dec 2nd 2007; 2:14PM

Didn't take me 3 minutes to fill out everything (including creating an account).

Kevin: Dec 2nd 2007; 2:17PM

Buy a $170 instrument game bundle with a defective product, and receive a free game for your troubles. (Estimated value: $60)

Buy a $400 console that craps out after 8 months, and receive one month of Xbox Live for free. (Estimated value: $4.17)

Yeah.... um......

MaxMillions: Dec 2nd 2007; 2:19PM

Kevin, I don't get how someone can bring up a console when the news is about a god damn game. All your doing is making sure everyone who responds to you will now go off topic, just like I'm doing right now. Take your ignorant anti-360 comments to Sonydefenceforce, maybe they'll care.

SoxFan13: Dec 2nd 2007; 3:11PM

Max-- Chill out. He IS commenting on the post. McElroy even linked a story about faulty 360s in the post. It's a pretty valid point considering how long it took Microsoft to get it's act together rather than denying a problem. Meanwhile, EA (often as maligned as Microsoft) has a pretty satisfying solution to their hardware problem.

Kevin: Dec 2nd 2007; 7:17PM

Hey Max,
Don't assume things about me. The 360 is the ONLY console that I own. My gamertag is Offbeat BareAss if you care to look it up. I love the 360.
My post was a comparison of how some companies deal with product failure and how they take care of their customers. You're being ignorant and malicious. You sound like a defensive fanboy, not me.

gonk: Dec 3rd 2007; 12:53AM

you don't just get a free month of xlive, you get a different 360 to replace yours

yeah it sucks when rrod happens and it takes a few weeks to get the 360 back, but i don't feel like I need a new game for my trouble. I have tons of reading to catch up on anyway, so i'd welcome a rrod in about january, when I'm done with my current games

deaftly: Dec 2nd 2007; 2:37PM

damn, why did my rock band have to work 100%, time to break the guitar!

Capt. Castellanos: Dec 2nd 2007; 2:43PM

whats wrong with Shaq-Fu!?
hahaha

honestly though,
i liked shaq-fu,
it was hilarious.

Jhongerkong: Dec 2nd 2007; 4:19PM

whats wrong with Shaq Fu!?

more like what ISN'T wrong with it

LaughingTarget: Dec 2nd 2007; 7:06PM

True, but only if you look at it in a MST3K manner.

hydralisk456: Dec 2nd 2007; 11:12PM

+ for MST3K reference!

Razorlution: Dec 2nd 2007; 2:50PM

Aot of people bash EA, but this is a giant step forward for them. If somethings not right, they make it right.

Oreo: Dec 2nd 2007; 2:56PM

Ea... doing... something... right?!?!

*head explodes*

Shignami: Dec 2nd 2007; 3:09PM

Dude, i don't know what you're talking about, Shaq Fu was awesome, i loved the part where you couldnt hit people so the time would always run out.

SwampFoxB46: Dec 2nd 2007; 3:13PM

I'm just wondering to the extent at which EA will be giving these games and to how they will do it. Will it be on all guitar returns before and after? Is there a specific cut off date as to when one could return a guitar? Will a game of EA's pre-approved choice be sent with the box or a coupon for one? No idea...it'd be nice to know though. Or I could just wait til tomorrow...

spunkyMP4: Dec 2nd 2007; 3:44PM

My cousin's Rock Band guitar is dead. I wonder if EA would give him skate. and a strat. It would make us both happy but then there's Shaq-fu.

vidGuy: Dec 2nd 2007; 3:45PM

I'm loving Rock Band but thanking god I own two GH guitars, the "Fender" broke in less than three hours! Glad to see that the team is replacing all equipment and willing to make up for delays. ~$170 is a lot to spend on a game, it better be supported.

Jason: Dec 2nd 2007; 3:59PM

Is this only for broken guitars because my brother ordered a repair replacement thing for our drums. =/

vidGuy: Dec 2nd 2007; 4:13PM

So is the warranty program for life? The slip that comes with the hardware and the game manual both say it's a 60 day warranty but the website doesn't have the information and it doesn't look like you are required to prove the date of purchase when getting new gear.

Robert: Dec 2nd 2007; 4:22PM

I assume they'll start double-checking the date once it's been on sale for more than 60 days. Right now, it's impossible to have owned for more than that so why check?

James: Dec 2nd 2007; 5:17PM

Forgive me as I care not for Rock Band or them games. But I thought everyone hated EA because they're "destroying the industry"? Then they go and release a game you want and suddenly it's all peaches?

A fickle bunch gamers be.

Anticrawl: Dec 2nd 2007; 6:43PM

Hrm.. I never hated EA. They are pretty weak as an in-house developer but it's fucked up to hate any game published by them. If you do you're hurting the developer (who may be an honest hardworking bunch who have the chance to make it big with the support of a big-house publisher). People like this game because it's developed by Harmonx, just unfortunate EA is footing the bill for the game, but atleast they're trying to play nice for once. Heh I haven't bought a sports game since Blitz 2000(and that isn't even from EA). That was one hell of a game though.

Markusdragon: Dec 2nd 2007; 7:15PM

They have a 10 year record of buying out smaller companies, sucking the heart and soul out of them, and regurgitating watered down 1-per-year sequels of their games.

Although they seem to be progressing away from this, albeit very slowly...

Grant: Dec 3rd 2007; 12:36AM

If it is Shaq Fu thats included, do you think they also include a coupon for the therapy your going to need after playing it?

Anticrawl: Dec 3rd 2007; 1:29AM

If by therapy you mean a digitally remastered copy of Kazam* then yes, or maybe they'll give us Steel*.

*-If anyone is old enough to remember these or didn't try to bury the memory of them with booze.

Grant: Dec 3rd 2007; 10:58AM

hahaha.
well played my friend, well played.

WILL: Dec 3rd 2007; 2:44AM

Props to EA. 1 issue down 1 to go. Now if they would just patch The PS3 version so I could have a second guitar...

a.j.: Dec 3rd 2007; 11:01AM

i've actually been playing RB for a good number of days here with no problems, the guitar actually seems nicer to me than the GH guitar and the drums are fine as long as i'm not hitting them like an idiot. guess time will tell.

Cain: Dec 3rd 2007; 9:26PM

I have been lucky in that my RB Guitar works fine. I actually like it better than the GH3 Guitar, but its not a love hate thing, more of like one is a 9 and the other is a 9.5 if you get my drift. As a lefty, the RB guitar just feels right. My wife hates the RB guitar as she is right handed and says she ends up hitting the other buttons more. She likes the Les Paul though.

Thats great that EA is doing that. I did buy a seperate TRU warranty for 15 months for $3.

Peter Choi: Dec 4th 2007; 4:23PM

Hi all, for those of you who had defective guitars, is it after a few hours of playing straight, or just a total of a few hours when the problem start happening? Been mostly playing with the drums so far so haven't had a long streak of just guitar playing yet...

hoopin4theheart: Feb 26th 2008; 4:32PM

i tottaly missed out of the free game thing, but i must say the process was very speedy 3 days and my new guitar was at my door, hopefully this dosent break as well...........

shutout to ea for getting it right for once, i still dont buy your games new though until you guys start puting out quality (and stop trying to rip consumers off....unlock all cars in prostreet for a price? where did all the codes go?)

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