
Check after the break for the staff's experiences with their bricked consoles. Like former Microsoft executive Peter Moore explained earlier this year, when failure is practically guaranteed at some point, all we can do is focus on the repair service.
The failure tales of 2007:
Justin McElroy: I was watching Doctor Who when I got the rings. I actually had pretty smooth sailing with the repair, the whole thing took about three weeks total, and the absence gave me a chance to catch up with some of the PS2 and PC games I had been meaning to play. So, all in all, not that bad.
Jason Dobson: I suppose it was only a matter of time before my constant pleas of 'big bucks' and 'no whammy' were ignored, and my Xbox 360, a launch console at that, was struck with now infamous Red Ring of Death. It seemed to me that it was not a matter of 'if,' but rather of 'when,' a question that was answered last night (Dec. 26) at the top of a planned gathering of friends for a post-Christmas get together. Given that I had come to terms that the crash was imminent, it was the machine's choice in timing that proved more annoying than the event itself. We had all just sat down to enjoy a four-player game of Scene It! on the Xbox 360. The game had been freshly unwrapped, and we had all set aside time for an evening of button-pressing hysterics. This was not to be as videos began to skip, the drive ground to a haunt, and a quick reboot illuminated the dimly lit room in flashing red.
Ludwig Kietzmann: Since I was playing the phenomenal DiRT at the time, I can only assume that my launch model died of joy. The red rings came quite unexpectedly, as I was convinced my system would set some sort of record in its 19th month of operation. Microsoft doesn't do repairs this far out (think third-world countries), so normally an exchange at the store is your only option. However, if you happen to have an NTSC console in PAL land, Microsoft sends a matching system through to your local distributor -- which is nice. However, this process took a not-so-nice two months to complete, so it's just as well I bought that Core model immediately. The manufacturing date on my replacement model was actually after the day I handed in my dead system.
Alexander Sliwinski: The first time I got the RRoD I was sitting down for some Rock Band. Whatever, I knew it was going to happen eventually -- because it inevitably does. I then went through the process so many Xbox 360 owners had before me: Called India, answered inane questions, got my coffin, and a month later got my Xbox back (with a card for a month of free Xbox Live, which just replaces the month I lost anyway). Things were fine until one week later. My newly refurbished Xbox 360 went RRoD again! The creepy part of this story is that I would hit the power button intermittently -- you know, just in case it decided to come back to life. Shock of shocks, on the third day it rose again in the fulfillment of every RRoD sufferer's dream. It's doing fine now -- but we'll see.
Kyle Orland: My red ring came just as I was working my way through BioShock. The Microsoft press liaison I called was super-helpful, but couldn't do much to speed up my service -- it took about a week to get my "coffin" and about four all told to get a new system. That meant I didn't have a system for the launch of Halo 3 -- I actually had to borrow a friend's system to play the landmark game. As for BioShock, I still haven't gotten back to it ... once that momentum is lost, it's hard to get it going again.
Ross Miller: I bought a 20GB Xbox 360 in April 2006, right when the "shortage" had ended. I never got the ceremonious Red Ring, but it was definitely broken. Let me explain: it was just after Tokyo Game Show 2006 when I noticed it. Every so often my controllers wouldn't connect. Then it kept getting progressively worse, and by January 2007 I realized that the problem was definitely related to the Xbox 360. But just to make sure:
Tested my controllers on friend's console ... success
Tested their controllers on my console ... failure
Tested both controllers on my console in a completely different location (in case there was some unforeseen Wi-Fi interference, since there were about 27 different WLAN signals nearby) ... failure
Aggravated, but aware of the extended warranty, I phoned up Xbox support to try and explain my problem. The explanation was lost in translation. My phone operator told me a box is being sent to my address. I asked him if there was going to be anyone to tie ownership of my XBLM purchases to my console so that anyone could use them. He didn't understand and eventually just said "yes."
(This was a lie; note: when you purchase content from Xbox Live, privileges are given to both the specific console and your XBL account gamertag. If you change or replace consoles, then only people signed into your gamertag can use the content. Having tried to explain this to two operators hoping for some help, to no avail, I gave up and decided that it's something I'll have to deal with.)
A week later, it arrives and I ship off my console sans faceplate and hard drive (those I kept). A week later they report getting it. I was told they couldn't find anything wrong with it so they shipped me a new one, the same older model (no HDMI), around the end of February. It has worked ever since, although the fan is expectedly loud, and that's with at least 4 hours of someone playing it every day.
Christopher Grant: To be honest, my retail launch 360 is doing just fine ... just not at my house. You see, when I wrote up the Elite HDD transfer process for Joystiq, I used my own console and effectively tied everything to the Elite so, seeing no reason to have the second console around, I sent it off to my older brother's where, I'm happy to report, it's doing quite well. The Elite, on the other hand, didn't fare so well. Upon inserting BioShock into the drive (the copy I purchased a week early no less!), the disc just spun and spun ... and spun. Unfortunately, each time the motor sounded more and more broken until, finally, it just didn't spin at all. While I didn't get the dreaded RROD, I did get a busted disc drive (a problem that is apparently quite common on the Elites, I would learn).
Like Kyle, despite going through a press liaison, the repair process wasn't any quicker (perhaps slower?) than average. It took about one week to receive my coffin, and then another three weeks or so to receive the repaired console back. Lucky for me, Joystiq Podcast listener, fellow game blogger, and all around nice guy Dan Zuccarelli offered to lend me a backup 360 he had around (which he bought when his was in the shop). I gladly took him up on his offer and finished BioShock on his box while mine was off getting fixed. Though the Elite has been fine since then, I'm still irked that – in addition to the games that were transfered onto the Elite not working unless signed into Live – the games I had purchased on the Elite no longer worked unless signed into Live, since the console had been replaced. Normally not a major issue ... until Xbox Live suddenly stops working.
Zack Stern [The one guy on staff who hasn't had an Xbox failure, but oddly enough had a Wii failure)]: I was nervous about contributing to this story, since I haven't had an Xbox RROD yet. But my horrible customer service experience as a regular gamer -- I didn't call any of my PR contacts as a writer -- was worth mentioning.
Remember that XBLA promo for two free games? I followed the instructions and got the codes for Joust and Robotron. The problem was that the Joust code -- the only game of the two I cared about -- didn't work.
I figured the problem would be easily resolved through email. But after a couple messages, many outgoing calls to India, zero out of two promised calls made to me, and a few total hours of my time wasted, I still have no Joust replacement code. Highlights include repeating several times that my name isn't "Sack Turner," and explaining the entire story over and over for nearly every new call placed.
One of the level two support guys said, on October 17, that he couldn't give me any prediction about how long the replacement code would take. I gave him some options, like "this week," "this month," and "this year," but he wouldn't take any. I guess he's glad that he didn't.












(Page 1) Reader Comments
Reply
Another prominent gaming podcaster recently just experienced the RRoD of his launch 360 too, after thinking he had been the chosen one, since everyone else that owned one he knew had died at least once.
You can't act like this is uncommon for this console, this story has been around for a long time, and was the whole reason why they extended the warranty to 3 years for this specific problem.
I would like to know how many of the xbox360 sales have been people buyin a 2nd/3rd system =S maybe over 10%..... still that would mean over a Mill >.<
P.S not sure if we can count the Dreamcast... took it 8 years to stop
At least there is a 3 year warranty. Think about it, at the end of this year, the warranty is expired for launch consoles! :-O It'll be here before we know it. That shouldn't keep people from trying the best "next-gen" gaming system though.
Its cause by overheating, and you can prevent it by giving it room to "breath", not just stuffing it under your TV in that confined cabinet.
Microsoft didn't make the 360 to fail, you people just don't know how to take care of it. Pop it open. Its the same quality parts you would find in any PC.
I treated my 360 like a baby. It still died. The same thing goes for many people, counting the contributors to this website. I hope MS refuses to touch yours when it fucks up, YSFPOMSA.
Why is it that VPs at Microsoft can admit the 360 has design flaws and yet people like you still try to say it isn't so? If it isn't so, why did MS say it was? Why take a $1B write down over it? Wouldn't their shareholders sue them if they took a write down like this when it wasn't necessary?
I made a custom temperature-controlled ventilated cabinet for my 360. It has a thermometer in there too so I can monitor the temperature. It's never gotten over 100 degrees F in there and yet my 360 still ate it twice. Oh, and my PS3 is in the same cabinet and it has no problems.
Jk I'm on my 3rd 360, first got it (like Ross) when the shortages ended in April 06. Both RRoDs, but I got a Best Buy warranty so I never went through MY XBOX. I guess this is like the one time an in-store warranty works wonders; I just went in, they opened up the box of a new premium, took off the HDD and put mine on (cuz I told them I wanted to keep it), and I went home and got to playing again.
Newest 360 is working great (no HDMI port though), except for the disc tray not opening sometimes...
Haven't had a single problem with it. Well, hardware wise anyway. Older dashboard versions were prone to crashing, were slow and lagging, however the newest dashboard update has smoothed everything out, haven't had it crash once, guide side-blade comes in quickly regardless of what's going on in-game.
So if I've been so lucky so far, well bugger me. I am very, very, VERY unlucky when it comes to just about anything, let alone electronics.
However, I don't doubt Joystiq's article here. They sound like genuine faults which can go wrong, the most interesting not being RRoD failures. But given Microsoft's track record with hardware testing (360 wireless headset anyone? MS fingerprint reader for PC?) I think they've learnt a few lessons about hardware testing, well, one would hope anyway. And there should be a variety of stress tests put apon a future Xbox design to prevent more RRoD-like problems. Then again, I seem to recall my Dreamcast breaking down because one electronic board was pushed away from the motherboard because the glue that kept it together wore over time and the heat made it warp, so the console would randomly reset itself. So even the former big-guns of the gaming industry can make mistakes...
I got RRODed. And I had 2 refurds (1 DOA) since then. I traded the second that was intermittently RRODing in on a HALO edition. Just wait, your day is coming.
It lessens the pain a lot that they give you a free month of Live when you get your console back, so you're essentially not losing any of your subscription that you paid for.
Reply
So I bought a new one (the games rock too much to ditch the stupid thing completely!) and sine my Xbox Live downloads are tied to my old machine, my wife can't finish her Oblivion game with the expansion because I bought it with my gamer tag. Thanks M$! You rock! (NOT)
And anyone who thinks my Xbox died because I didn't give it good ventilation is a total douchebag. Mine stayed horizontal on a shelf that was open on all sides and had plenty of air around it. The systems break because they are pieces of sh*t.
Reply
I also worked for a video game publisher where we had 100s of x360s. The 1 year failure percentage was over 100%.
Thousands of NES cart blowers just fell off their chairs right now :)
Reply
(Don't forget the *chunka chunka* method)
try millions.
on that note...
i just hope whoever green-lighted the initial batches of 360's has been banished to some low-level Microsoft position..like..minesweeper R&D or something.
My launch console died about three weeks ago when I went to play some CoD4 after finals. Everyone around me was surprised at how calm I was but I explained that I had more or less come to terms with the issues that the console has and that I expected it sooner or later. FedEx estimates it'll be at my house tomorrow but we'll see, they've been pretty lackadaisical in shipping it so I wouldn't be too surprised if it slips to Thursday.
Hopefully MS will learn from this and put more effort into the build quality of their next console. Probably what you get for being first out of the gate, because wasn't the PS2 pretty shoddy? Never owned one so I wouldn't know.
Reply
As far as the newer "slim" ones, I haven't heard any issues, as it seems Sony worked out the problems present in the big ones (namely, they took out a lot of empty space and moving parts).
The point is, the 360 isn't the first console that's had problems, and it won't be the last (heck, my PS1 stopped recognizing my controllers after a while). So...yeah.
Reply
Is there a blue glow of death?
Reply
Reply
Reply
Reply
I bought my first xbox 360 in november of 2006. It died just after E3 of 2007 with freezing after 5 minutes when it would start and rroding. I sent it in for repairs and while it was gone I purchased another system in prep for Halo 3 and COD 4 online with my brother.
My second system worked fine until on day my cousin was over trying to play halo 3 and he got the "please put this disc in an xbox 360 console" message. I looked at it and thought it was odd. It didn't do it again until it started kicking me out of cod 4 with dirty disc error and then it just would recogized any 360 games.
The system i bought was out of warranty the month after i bought it. So in order to prove that i bought it in august i had to include a print out of my invoice. But i just got it back yesterday and so far everything is fine.
Reply
it's a good thing that the 360 has a strong library of games or else it probably wouldn't be where it is today.
Reply
The top of the 360 was Dented..(see pictures)the motherboard on the console was positioned wrong..so i couldn't plug anything in..Instant RROD
Amazon Replaced it immediately.. luckily the new one is fine. BTW the 360 has the WORST packaging.. In the box there are 2 pieces of padding.. the 360 is in a sleeve of plastic. thats it.. $400 system and Microshit cant pack it right.. :(
look at the pictures>
http://img244.imageshack.us/my.php?image=p9042915jg1.jpg
http://img514.imageshack.us/my.php?image=p9042933nt3.jpg
Reply
Yeah. Figure that one out.
Reply