Wal-Mart 'ends' $20 Smash Bros. Brawl pre-orders [update]

I Emailed them back saying i didnt cancel my order, if they post that price they have to honor it. If not BBB will be getting an email too.

I just got off with customer service (i found another number on their website) and they told me what we all know and that was that all the orders have been canceled. I asked why they wouldnt honor the price since it was what was advertised and they said since it wasn't shipped yet and i haven't been charged I technically haven't bought anything yet. This is such a crock...

Reminds me of when Best Buy had RE4 accidentally listed at $20, before its release. A few people said they had luck getting the game for that price, not me though.

I spoke to walmart and they said that if enough of us complain about this problem we may be awarded a voucher or store credit for their incompetence. Or maybe they will be so inundated with complaints that there will pass a point where its cheaper for them to honor their mistake than to hire lawyers to defend the complaints. But I can only do it with your help.

So I filled complaints with both the Federal Trade Commission and the Better Business Bureau.

FTC: http://www.ftc.gov/bcp/index.shtml
BBB: https://odr.bbb.org/odrweb/public/GetStarted.aspx

The address for walmart customer service (needed to fill out the complaint forms) is

Walmart Customer Service
7000 Marian Blvd
Brisbane, CA 94005
Phone: 18009666546

So please, joystick editors, post some info about this so that more people could file complaints against the company so that our broken hearts may be patched up.

yeah....so they canceled my order...not only that, WALMART implied that I REQUESTED to cancel my order. It'd be one thing to say they can't fill the order, but it's another to make it seem like I was the one who wanted the order canceled.

After they sent me an order confirmation, they sent me this email-
We have received your request to cancel the item(s) listed
below from your order (#2677303290864).

We will attempt to cancel this order, however, we may
already have processed your order for shipping. If you need
to contact us about this order, please call us at 1-800-966-6456
between 6 a.m. and 1 a.m (CT), seven days a week.

And later....
The item(s) listed below from order (#2677303290864) have been canceled.

===========================================================
CANCELED ITEM(S)
-----------------------------------------------------------
Order Date: 11 JAN 2008 11:03
Order Number: 2677303290864


ITEM QTY PRICE TOTAL
-----------------------------------------------------------------------
Burnout Paradise Xbox 360 1 39.82 39.82

Yeah, I got the same, they said I requested to cancel my order. I figured this would happen. Went through the same thing when Best Buy did pre-orders of the Rock Band Bundle for 60 bucks. Only I wasted hours on the phone with that one, cause some lackey said they would honor it, which they of course didn't.
So although these deals are worth a try. I encourage people not to waste their time trying to complain about it. Legally they are within their rights because of their clause about mispricing items.

Does anyone know if they honored the deals on Devil May Cry or Burnout Paradise? I missed those ones while I ordered 4 copies of Smash Bros.

What about truth in advertising, if you went in to a store and saw an item with a price tag that read "$20.00" then that is what you would pay at th cash. I'm pissed that as a new customer to walmart they were able to collect all my information under the guise of a sale and then dump that sale.

I'm furious and think we should launch a class action lawsuit. Is anyone here a lawyer with an ax to grind?

newest email--they apologize for saying that I canceled the order...yay!

Dear Valued Customer,

We apologize the email you received stating you, the customer, had
requested your order to be canceled. Due to a site pricing error on the
website, your order was canceled by Walmart.com. The website has been
updated to reflect the correct price and items are now available for
purchasing.

Under Walmart.com's Terms and Conditions/Order Acceptance, the site
states: blah blah blah...what's already posted in the comments by other people.

I got my order canceled as well, plus when I called to complain I got an infuriating "Enter your PIN" recorded message. It's bull! If a retail store posted the wrong price, they would eat the difference.

I did look into canceling an order at some point and it's damn near impossible for the consumer to cancel the order.

I have filed a complaint with the Better Business Bureau. What they did was unlawful and fraudulent, they, by law (Truth in Advertising Act), must honor the price that they set, even if incorrect. I have been advised that I should also contact the Attorney General's Office regarding this issue, but am debating whether to take it that far...

Complaints filed with the FTC and the BBB. I also sent order fulfillments an email as well telling them that I wasn't upset about the fact that the order was cancelled, but rather that they sent me emails making it appear that I had requested to have my order cancelled, which was a flat out lie.

I got the order cancellation email too. Weird how they made it sound like I cancelled it myself. Pretty weak for them to dodge that they were the ones breaking the deal.

In case anyone is still reading, they did charge me briefly and then un-charged me. I'm sure that was just part of some automated can he pay validation. However, I did not receive an email. My coworker did receive an email though. Weird. I probably will not pursue this. It would have been nice but it's not worth any more of my time.

Why are people so offended by the e-mail Wal-Mart is sending? I'm sure the moment any order gets canceled, regardless of whether it is on the customer or seller side, they just automatically send out the same form e-mail. Because most of the time cancellations are probably initiated by customers, the e-mail is written for such cancellations. It might be bad customer service to send a form e-mail that's inaccurate, but I highly doubt Wal-Mart is trying to pull a fast one on you. "Oh, the e-mail said I canceled the order. It must be right, because why would an e-mail contain inaccurate information?"