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Reader Comments (13)

Posted: Jan 29th 2008 12:04PM PlayaCDubb said

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Yeah I just got my game yesterday too. I picked Medal of Honor Airborne
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Posted: Jan 29th 2008 12:30PM Mark Dell said

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How long did these guys have to wait?
I waited over a month for my guitar and didn't hear a thing about getting a free game
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Posted: Jan 29th 2008 1:11PM will18057 said

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Yeah, dude, me too. I'm going on to week five and everytime I check UPS for it, it just says "Billing Information Received". So where are our free games? I thought "the Rock Band team is committed to providing a world-class customer experience"? And I mean, anything over three weeks is an "an unacceptably long delay", right?
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Posted: Jan 29th 2008 12:31PM Softserve said

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I never even got a damn e-mail about this. I filled out the form for my instrument on December 21st and my box was listed as "billing info received" UPS. After several confusing responses from them, I finally received my box on January 5th.

It'd been nothing but disappointments and apparently I'm not even eligible for the game? Sigh.
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Posted: Jan 29th 2008 1:12PM DigitalFirefly said

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I also waited a month and never got anything about a free game. Not only that, but my replacement guitar was broken as well. I didn't get a working guitar until 6 weeks after the game came out.
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Posted: Jan 29th 2008 12:38PM (Unverified) said

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kudos to EA

and a legitimately good, and not 2+ year old game, at that, too!

i am very impressed with how they have handled the defective hardware. msoft could learn a thing or two. would i, along with scores of others, mind a $3-400 hold on a credit card, to get a system within days versus a few weeks? not at all..
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Posted: Jan 29th 2008 12:44PM (Unverified) said

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@2

I'm thinking the same thing. I shipped my guitar out over 3 weeks ago. It's driving my insane, and EA's Support is all automated so you can't get a real answer.
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Posted: Jan 29th 2008 12:49PM Mark Dell said

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@5 AKA TheGreatZombieOrgasm

I updated my request on EA's site then sent them emails to customerservice@ea.com. It seems my case got lost somehow and as soon as I told them I'd received no UPS details, they sent my Guitar and it arrived in 3 days.
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Posted: Jan 29th 2008 10:36PM (Unverified) said

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@8 AKA MarkDell

Yeah, I just recently contacted EA and they claimed that the process is still going through. Such a tedious process this has all been.

Has anyone else had troubles with Guitars breaking again after being replaced? I'm hoping this doesn't happen after all this is over.
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Posted: Jan 29th 2008 3:47PM (Unverified) said

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does anyone know if this is still goin on? my guitar broke and i hav to ship it in but idk if im gonna get a free game
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Posted: Jan 29th 2008 6:55PM (Unverified) said

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i havent recived anything about this i sent my guitar in on decmeber 26 and got it on january 25
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Posted: Jan 30th 2008 9:58AM HaVoC said

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I think the free games were for people that reported the problems before December, closer to the time of the game’s launch. I got my copy of ‘Skate’ yesterday. I was surprised at how EA offered a good selection of new, quality games to pick from. And, I didn’t wait that long for a replacement (3 weeks). Overall, I have been very pleased with how the whole situation was handled. Maybe MS and 2K could learn a thing or two about making the customer happy when things go wrong (Undertow & Big Daddy replacements).
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Posted: Jan 30th 2008 10:04AM HaVoC said

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I just got it confirmed, the free games were for people that had to wait for a “second batch” of controllers to be made from the manufacturer. Anything coming in past the first of December didn’t have a wait for the replacement orders to be filled. Only people that had to deal with that holdup are receiving free games.
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