AGDC08: The Psychology of the MMO Gamer

The panel consisted of Sean Dahlberg of EA Bioware (Mass Effect), Troy Hewitt of Flying Lab Software (Pirates of the Burning Sea) and Meghan Rodberg from Turbine (The Lord of the Rings Online), and two doctors of psychology from the University of Texas at Austin, Dr. Samuel Gosling and Dr. James Pennebaker. With a group that decent on a panel, you'd expect some sort of an agenda, but they just busted out with discussing why characters fake their own deaths or the deaths of loved ones in a game. "For attention," was the short and sweet psychological answer.
But, should game masters and game support people be paying attention to this? Should someone get banned if they do this? Should they ignore in-game requests for memorial services? They can go pretty wrong, as it did in the case of this Warcraft funeral where rival players swooped in during a "moment of silence" and killed pretty much everyone. Forums also get choked with these types of posts, and people will sometimes set up a memorial site, and these end up getting bombed with porn and worse. What's a game support tech to do?
Likewise, what should they be doing about griefing? For those of you not in the know, or lucky enough not to have experienced it, griefing is when one player tries to ruin the gaming experience for everyone else. Meghan told us how her six-year old daughter gave her a pudding and, after she ate it, was told, "I licked it." A griefer at age six! Awesome.
One audience member had a very good point: "What does it matter if they do all this, because they're playing an RPG? Isn't the point that they're supposed to act like someone else? Not themselves?" True to a point, we'd say. As long as you're not actively trying to ruin the game for someone else, what's the problem with it? More so, what can game developers do about it? Besides the banhammer, which just leads people to create new accounts, there's not much.
Their general consensus was that the best thing to do about it is to promise that the situation will be reviewed, and then basically do nothing. You know, like filing a complaint about a character on Xbox Live. Those seem to get zapped into the ether where they vanish in a haze of nothingness. What other options can game designers incorporate? The panel discussed the "jail" system that was a part of Ultima Online, which doesn't sound like a bad idea, or the "ignore" feature where players get flagged and put on "ignore" if they continue to grief. Only they don't know they're being ignored, so they finally just leave.
Doctor Gosling noted, "But this is all superficial. You're fixing something after the fact when you need to be addressing the underlying cause of the problem." Sean chimed in as well, saying, "The more anonymous someone can be in any situation, then the greater the chance is that they'll act out." That definitely seems to be true. For now, the best option seems to be what Doctor Pennebaker said, "Just do what I do in my classes that have 500 students in them. Just pretend like you care about each and every one of them. There's no possible way I can actually care about them, but I can give them the illusion that I do."










Reader Comments (Page 1 of 1)
magicchicken @ Sep 16th 2008 4:11PM
i know this is off topic, but is anyone from Joystiq going around the Expo Hall at the Austin GDC?
ECD is at booth #210 and should have announced the winners of their Indie Game Developer Contest. The finalists were posted online last week. I'm very eager to find out who wins, especially the student category :)
http://www.indiegameshowcase.com/index.php
http://www.ecdsystems.com/html/news_press.htm
magicchicken @ Sep 16th 2008 9:52PM
anyone?
Kevin Kelly @ Sep 17th 2008 5:18PM
Magicchicken: I stopped by today, here you go.
Casual Category:
1st Place: Stranded ii (Unreal Software)
Runners up:
Swap The Matrix - EviaaGames
Lasso - CannedEssence Labs
Rollerdex - Firstborn Interactive
Student Categury:
1st Place: Maciej Lamberski
General Category:
1st Place: Engine of War - Akith Games
Runners up:
Hurrican - Poke 53280
Avernum 5 - Spiderweb Software
Band of Bugs - Wahoo Studios
Maverick Saturn @ Sep 16th 2008 4:59PM
Lol, they surely can't be serious...
A memorial service for in game dead characters
*Falls off chair laughing*
Metal_Gear @ Sep 16th 2008 5:20PM
I hate people that forget the RPG part of MMORPG. In 2 years of The Matrix Online I had seen it all:
- Morpheus' and the Oracle's death ingame, and memorial for them
- Player character was 'killed off' for whatever reason and some had a memorial for the work they put into their orginization
- Actual real life death of a player who was popular ingame and everyone wanted to pay their respects but cant just move to another country for it.
Such ignorance on these boards sometimes...
Maverick Saturn @ Sep 16th 2008 5:48PM
It's nice to think that a memorial in game to celebrate the life of someone who may have died outside the game is done at least, I can respect that, it goes to show people can still have compasion even when fully addicted and involved with a game, however, that's a farscape leap to a memorial for Sir_Logototh09's fifth dark elf who died at the hands of Gorgon the ferocious troll. Roflamo.
That's almost as bad as getting married in WoW to a complete stranger :S People certainly do get 'absorbed' by thier games don't they, lol
Metal_Gear @ Sep 16th 2008 5:59PM
You'd be suprised how good friend people can become on MMOs, I have friends for life from MMOs. And again, you seem to miss the *Role Playing Game* aspect of it.
Nevers @ Sep 16th 2008 6:26PM
I just started playing FFxi about 3mo ago... when I started a very well known player in the LinkShell (guild) died in RL. His brother logged on as him to tell his online friends about the crash. There was a memorial service.
Also there is a couple who met thru the game, in real life they date; and sometime coming up they are having an in-game wedding/YIKES !!!
Anyway.. it's really pretty crazy the relationships (intimate and otherwise) that are formed in these online communities of pretend and pixels.
Anyway
( o Y o ) FTW !!!
Maverick Saturn @ Sep 16th 2008 7:19PM
It's not friendships or relationships I have any issue with, I meet people and we become good mates in any game, and MMORPG doesn't have to be the only place you fall for someone or make great mates with people, how long ago did I play Diablo 2, and yet, some of my greeatest friends are from Diablo 2 and other games too that live in UK and I have happened to meet. To add to that, I'm still making friends, thats not the issue. My issue is when the game 'becomes' your life, so much so that you attend the memorial of a deleted or dead character, lol.
During Diablo, I was very immersed, and I wouldn't be suprised in an MMO with revolves around the 'journeying together' aspect. However, it would never pop into my head to attend or be the groom of a WoW wedding except for a bit of fun and laughter, not serious like some people. That's just sad to be honest. And if hearing upon the death of a gamer I happened to like, I would gladly attend a moment of silence during gaming, but the death of a game character...... I mean wtf?
WamBam @ Sep 16th 2008 5:10PM
Griefers are no doubt a problem with online games. I haven't played many MMORPG's but I have spent enough hours on xblive to experience all manner of 'grief'. To me, it is a problem and I wish that Microsoft would spend a little more time going after people who seem to want to ruin things for others.
However, I see a sort of hypocrisy in all of this. At least with xblive you have a bunch of (mostly) adolescent males who are engaged in simulated acts of violence where most of the time the only real goal is to 'win' against and 'beat' others. So, on one hand you're marketing to them a certain experience where they can live out their fantasies of being aggressive and wild and being victorious over others in mostly violent settings but on the other hand their supposed to draw a line at being 'civil' towards each other. Some how, I just see two contradictory intentions going on here. I just don't think it's out of the ordinary (though perhaps not excusable) for your average Halo or COD or Madden player to want to talk smack or, taking it a step further, trying to rile or hurt other players in other ways. Likewise, in games like WOW or EVE online where people are walking/flying around with weapons all the time it seems that these environments, not unexpectedly, foster this type of behavior.
I'm sure even if you creating a game where the 'winning' meant settling disputes diplomatically there would be griefers but I do wonder how different the mindsets of the players would be.
zuburi @ Sep 16th 2008 7:17PM
Your three paragraph comment on this article was better than what's contained within the "philosony" column at ps3fanboy, and I liked it :D
Pedobear @ Sep 16th 2008 6:35PM
My characters name on WoW is my full name, and I still grief. I don't think anonymity has much to do with it. At least for me.
Mikeymike @ Sep 16th 2008 8:49PM
Sh..
Blank-Mage @ Sep 16th 2008 10:27PM
I think King Leonidus phrased it best: "There's no reason we can't be civil." *Guy is stabbed in the backround*
Really, just because you're trying to win in a violent setting doesn't mean you should spew obscenities and bile. People tend to take their GoW matches a tad bit entirely too seriously.
CJLopez @ Sep 17th 2008 2:00PM
Man, that episode of south Park is one of my all time favs!!!!!