Blogger at THEBBPS
Jim Squires was in for a rude awakening while playing Rock Band
when the included 4-port USB hub began fuming during a 10-minute play session. Playing with four instruments connected and plugged into an open wall outlet the device began to smoke as the wires burnt through the casing. Upon notifying the EA Support
site of the situation Squires received a form letter -- which is basically an automated response -- urging him to plug the unit in and try again.
"Congratulations EA, your form letter just killed me," Squires wrote in his story about the problem. A second reply pointed Squires to an automated replacement site ignoring his request for information regarding the electrical fire. Let's hope that warranty isn't expired otherwise he may be forced to pay for the luxury of another blaze.