Many of us will find it easy to imagine the following scenario, having lived it a little over a year ago with the release of an alarmingly similar title -- hordes of rhythm game junkies returned home last night from midnight launch parties at various retailers, cumbersome Guitar Hero: World Tour bundles in tow. Shortly after failing "Eye of the Tiger" for the third time in a row, an upsetting discovery is made -- one (or more) of the bundled instruments doesn't work as intended. The rocking is abated! Hearts are broken! Hands are wrung! Teeth are gnashed!
Sadly, such a scenario has reportedly been experienced by many a concerned forum poster, as threads stating issues with the game's peripherals have sprung up like discontent weeds. Their complaints are many -- one GameFAQs thread includes reports from players with unresponsive cymbals and, less commonly, drum heads; some posters decry their guitar's inability to register every strum; and some complain of faulty fret buttons.
We should point out that there are a number of forum posters who have stated complete satisfaction with their newly acquired fake instruments -- still, Activision has been quick to direct those with busted periphs to their customer service page, where information on how to get warranty replacements from RedOctane is given. We certainly hope the replacement process is a speedy one -- not that you don't already have a gaggle of fully functional instrumentrollers strewn across your den.
[Thanks, Neb.]
Reader Comments (109)
Posted: Oct 27th 2008 6:04PM (Unverified) said
*****HANDLING DEFECTIVE PRODUCT*****
Effective tomorrow, Tuesday, 11/27, Activision will take responsibility for handling defective exchanges of Guitar Hero World Tour Band Kit components. THIS IS A CHANGE FROM THE PREVIOUS PROCEDURE. Please direct customers with defective components to http://www.activision.com/support or ask that they call Activision’s customer service at 1-800-229-3399. Going forward, Guitar Hero merchandise will include an instruction sheet that advises customers to contact Activision Customer Service for all issues related to damaged or non-functioning product and not contact the store. A copy of this sheet will also available on GO Stores under Power to the Players -> Product Details as soon as we receive it from Activision. This may be printed and provided to customers as necessary.
Hot off the press from Gamestop internal memo within the last hour... this is a huge issue that was talked about on conference calls today--stores are seeing lots of defectives...
Although Activision will be handling defective issues, we ask that you continue to exchange copies of the game or the guitar kit if you have merchandise in stock. This will provide a faster resolution for our valuable customers.
*****HANDLING DEFECTIVE PRODUCT*****
Effective tomorrow, Tuesday, 11/27, Activision will take responsibility for handling defective exchanges of Guitar Hero World Tour Band Kit components. THIS IS A CHANGE FROM THE PREVIOUS PROCEDURE. Please direct customers with defective components to http://www.activision.com/support or ask that they call Activision’s customer service at 1-800-229-3399. Going forward, Guitar Hero merchandise will include an instruction sheet that advises customers to contact Activision Customer Service for all issues related to damaged or non-functioning product and not contact the store. A copy of this sheet will also available on GO Stores under Power to the Players -> Product Details as soon as we receive it from Activision. This may be printed and provided to customers as necessary.
Effective tomorrow, Tuesday, 11/27, Activision will take responsibility for handling defective exchanges of Guitar Hero World Tour Band Kit components. THIS IS A CHANGE FROM THE PREVIOUS PROCEDURE. Please direct customers with defective components to http://www.activision.com/support or ask that they call Activision’s customer service at 1-800-229-3399. Going forward, Guitar Hero merchandise will include an instruction sheet that advises customers to contact Activision Customer Service for all issues related to damaged or non-functioning product and not contact the store. A copy of this sheet will also available on GO Stores under Power to the Players -> Product Details as soon as we receive it from Activision. This may be printed and provided to customers as necessary.
Hot off the press from Gamestop internal memo within the last hour... this is a huge issue that was talked about on conference calls today--stores are seeing lots of defectives...
Although Activision will be handling defective issues, we ask that you continue to exchange copies of the game or the guitar kit if you have merchandise in stock. This will provide a faster resolution for our valuable customers.
*****HANDLING DEFECTIVE PRODUCT*****
Effective tomorrow, Tuesday, 11/27, Activision will take responsibility for handling defective exchanges of Guitar Hero World Tour Band Kit components. THIS IS A CHANGE FROM THE PREVIOUS PROCEDURE. Please direct customers with defective components to http://www.activision.com/support or ask that they call Activision’s customer service at 1-800-229-3399. Going forward, Guitar Hero merchandise will include an instruction sheet that advises customers to contact Activision Customer Service for all issues related to damaged or non-functioning product and not contact the store. A copy of this sheet will also available on GO Stores under Power to the Players -> Product Details as soon as we receive it from Activision. This may be printed and provided to customers as necessary.
Posted: Oct 27th 2008 9:34PM (Unverified) said
one cymbal... ONE Cymbal!!! argh!!!
Guitar works fine, drums work fine... but for ONE CYMBAL!
This is truly frustrating
Guitar works fine, drums work fine... but for ONE CYMBAL!
This is truly frustrating
Posted: Oct 28th 2008 1:37PM (Unverified) said
People, there is a fix for under-sensitive cymbals. It only takes 3 inches of tape and 5 minutes. You can see it here:
http://www.youtube.com/watch?v=dhF5noVUBN8
It will probably work for the drums too, I'll try it tonight on drums and post a video if it works.
http://www.youtube.com/watch?v=dhF5noVUBN8
It will probably work for the drums too, I'll try it tonight on drums and post a video if it works.
Posted: Oct 28th 2008 4:20PM (Unverified) said
I was exchange my son's Guitar Bundle, faulty strum bar. And FWIW both Rb2 and GHWT are great, the good thing about it people is competition, this will benefit us all, with "greater" products like the touch pad, better instrumnets like the Ion Drum set. The GHWT faulty instruments just took me by surprise. Mass production is the problem and deadlines to meet.
Posted: Oct 28th 2008 10:11PM (Unverified) said
The irony of the situation is so sweet. It's just like, you know, Rock Band 1's release, only about twice as bad.
Posted: Nov 1st 2008 2:39PM (Unverified) said
new on redoctane's site:
"Please note that drum tuning software is now available for the drum kit. If none of the above information solves your problem it is very likely that adjusting the drum sensitivity with the software will solve your problem. Click here for information on the drum tuning kit."
that link is
http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_adp.php?p_faqid=21707&p_created=1225002170&p_sid=o2nAnmhj&p_accessibility=0&p_redirect=&p_lva=21706&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9Nyw3JnBfcHJvZHM9NTAzLDEwMDImcF9jYXRzPSZwX3B2PTIuMTAwMiZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9ZHJ1bQ**&p_li=&p_topview=1
"Please note that drum tuning software is now available for the drum kit. If none of the above information solves your problem it is very likely that adjusting the drum sensitivity with the software will solve your problem. Click here for information on the drum tuning kit."
that link is
http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_adp.php?p_faqid=21707&p_created=1225002170&p_sid=o2nAnmhj&p_accessibility=0&p_redirect=&p_lva=21706&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9Nyw3JnBfcHJvZHM9NTAzLDEwMDImcF9jYXRzPSZwX3B2PTIuMTAwMiZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9ZHJ1bQ**&p_li=&p_topview=1
Posted: Nov 26th 2008 6:41PM (Unverified) said
I only got the guitar and game pack, because I knew the drums would be problematic plus they're too expensive. My Guitar works well. The strummer sometimes strums when i don't want it to. If that happens to you, I suggest using the touch pad to strum. I think the strummer sometimes doesn't flick back into position and the guitar picks up that your still holding it down, or up.
Posted: Dec 30th 2008 2:07PM (Unverified) said
I bought The Guitar World Tour for the PS3 and it has a big problem.
The guitar will only sync to be a drum and vice versa.
Has anyone heard of similar happening?
The guitar will only sync to be a drum and vice versa.
Has anyone heard of similar happening?
Posted: Jan 12th 2009 1:09AM (Unverified) said
I got GH:WT for Christmas and .i was so excited. then after about an hour of drum play the yellow cymbal completely stopped working and the down strum on my guitar quite often skipped when i hit it. I chose the WT set over rock band because it looked more reliable but how wrong i was. I WAS a big fan of the first 3 guitar hero games on PS2 and my GH2 guitar never had a even a minor problem, but I have lost all respect for Guitar Hero and Activision and will NEVER buy there instruments again. Stick with the ORIGINAL makers of Guitar Hero, Harmonix.
P.S Rock band 2 has a FAR bettor track list than Guitar Hero
P.S Rock band 2 has a FAR bettor track list than Guitar Hero
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