NXE audio issues continue to fire up forum users, Microsoft still working on a fix

When the switch was flipped to release the New Xbox Experience (NXE) everyone at X3F HQ was huddled around a candle, hoping that Xbox Live wouldn't ... you know, explode! Thankfully, the NXE was released and the Live service continued to run strong, for the most part. However, not everyone had a rosy experience. Some Xbox users connected throughout HDMI noticed an issue, the NXE would not play audio via an HDMI connection. While this isn't news, users that have been hit with the audio issue have taken to the Xbox.com forum, now threatening to take the issue to the the Better Business Bureau and contact consumer advocacy groups due to Microsoft's refusal to address the problems.

Only, Microsoft did address the NXE/HDMI problem. On December 2, X3F reported that Microsoft admitted the NXE had caused the HDMI audio issue for some users and are currently working on a fix in a story on ShackNews. While they don't get points for speed -- actually, maybe they do ... we don't know how long it takes to fix these things -- Microsoft has admitted the problem and aren't leaving anyone out in the cold. Get it? 'Cuz it's December. Never mind, you seem upset.

[Ed. Note: Story edited to clarify the audio issue has only hit some HDMI users]

Reader Comments (27)

Wait, is everyone that uses HDMI having this issue?
If so, that's just pure negligence.

NO, some. I do not have that problem with HDMI.

I, on the other hand, do have an issue with HDMI.
thus, it is only some users with issues.

Was it SOME or ALL of the HDMI connections that lost audio? I thought it was just some...

I use HDMI and have no issues with my sound so i think its just some TVs

I have no issues either. it is some models of xbox? i have the elite if that makes any difference

Yet another reason why the 360 should have a light pipe on the on the back, for those without hdmi receivers.

it does have a "light pipe".. its on the audio connector thats used with hdmi, and on the component connector too..

I know there is on on the component cable, but for some reason an hdmi won't fit when I try to use both connections. I know you can buy an adaptor with both for 80.00, but it's not worth it. I meant there should be one on the console itself. Sorry, I thought I said that.

ya this is pretty much bullshit... i'm not even using hdmi i'm using component video and optical audio and my dashboard sound no longer work with the NXE, only in-game sound... can't play music during games either :(

I use optical now but I have a new receiver coming in the mail next monday. I hope i'm not affected when i hook up the HDMI. That's a pretty big problem to not have seen it before NXE released.

While the links within the story were added to clear confusion, I edited the story to make sure people realize the NXE/HDMI problem isn't widespread.

Good deal.. Too bad everyone will be up in arms over this like the disc scratching thing. It will only be a matter of time before some kid wants to sue MS

NXE and HDMI work for me. That sucks it's not working for everyone though.

NXE + Component/HDMI work fine for me.

Elite Zephyr to 26" Samsung R74 with HDMI 1.2 cable (1.2 or 1.3, can't remember, but it cost as much as a game).. sound and picture is spot on

I have a problem with a retardedly slow Guide popping up. Any news on when that'll get fixed?

PS3 PS3

X360 X360

Count me in as one more with this issue. I'm more frustrated at this point by the fact that Microsoft has done nothing to let us know when or IF this issue will be fixed. And at what point it will be if at any point it IS fixed. If you'd like to join in on an executive carpet bomb to help get attention to this problem, I highly recommend sending a message to these addresses to inform them of your frustration. robbieb@microsoft.com, donm@microsoft.com, jabell@microsoft.com, khogan@microsoft.com, billg@microsoft.com

Both of those answers are actually in this post, which is the point of this post.

If is yes.
When is soon.

I didn't say you'd like the answers. :)

I like how when you startup NXE it throws you to the advertisements first instead of My Xbox tab... Little confused there M$?

I'm using HDMI and am doing okay... But thats pretty BS on their part.... Scratched discs, RRoD, LOUD ASS DVD DRIVES, and now HDMI fun... C'mon xbox... for an awesome product, its pretty damn shitty...

I have had the HDMI no sound issue since day one of the NXE install. I have he Halo3 SE Xbox 360. I think it's inaccurate to say that it is the tv's that are causing problems since my ps3 and upconverting dvd player all work flawlessly on any of the 3 HDMI ports on the tv. And so did the 360 prior to the NXE install. It's obviously an NXE issue. To get by for now I have gone back to using the component cables, but still want the fix so I can go back to HDMI.

I do not suffer the audio problems either. Although I'm using HDMI direct and not through that adaptor thingy for audio & hdmi.

I use HDMI to dvi for video and optical out to an amp have had no problems!

this is horrible!!! i cant even use HDMI on my new 1080P toshiba LCD TV, i have to use component. if i knew this would be an issue i would have bought a PS3. microsoft is running out of time on this. whats so difficult about creating a manual setting in the audio preferences to work with the alternative HDMI protocol that some TVs need to have audio? anybody interested in starting a class action suite? im thinking about it seriously.

Yeap.. I'm affected by this!
Benq GW2400 Monitor. No sound on HDMI; Component Cables work; have yet to try out the optical way, but I've heard that works too.
The hard drive reset fix doesn't work in my case. Its a deafening NO SOUND ON HDMI for me.
Any updates on the ETA for the MS fix?

NXE audio issues continue to fire up forum users, Microsoft still working on a fix

Reader Comments (27)

Posted: Dec 17th 2008 5:09PM Joeybeast said

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