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Reader Comments (69)

Posted: Feb 11th 2009 11:30AM Shagittarius said

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I think I'd rather pay for two trusted services than let Cockthruster Video provide me with both.
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Posted: Feb 11th 2009 12:30PM (Unverified) said

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There is nothing I love more than completely unwarranted rhyming sexual nicknames for major corporations. I'm being totally serious, I can't stop laughing.

Also I boycotted Blockbuster when I was 16 for not taking a free rental coupon they gave me for purchasing not 1, but 2 copies of Tony Hawk. They said it was invalid. Haven't stepped foot in one since. Not sure why I am telling you this.

Enjoy the rest of your day.
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Posted: Feb 11th 2009 12:42PM Shagittarius said

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The way they 'stick it to ya' with the late fees I don't think my nickname is 'unwarranted'.
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Posted: Feb 11th 2009 12:45PM glitched said

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I've tried both netflix and gamefly and had negative experiences with both.

I've signed up for a monthly fee at my local block buster for unlimited rentals at this particular store. thats, DVD's, Blu-Ray, and games. 2 out at a time. and unlimited rentals for a store just down the street, really is unlimited rentals. I've rented a dozen items in a single week before. mulitple items in a single day. No having to wait for that shipping crap.

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Posted: Feb 11th 2009 12:58PM Zoot Suit Jedi Grammar Hammer En said

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@glitched

Yeah, but there is no guarantee that they will have the game/movie that you want in stock when you go there.
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Posted: Feb 11th 2009 3:27PM Bentzero said

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Late fees? Dude, you can have a movie out for a week before they charge you for a late fee. Stop being a lazy douche and return your shit. You don't even have to be on time.

I like BB's model. I can rent a game for $13 and have it for a month before they charge the cost of the game.
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Posted: Feb 11th 2009 3:48PM Shagittarius said

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I like Gamefly where I can rent as many games as my subscription allows for as long as I want without every getting a late fee.

How is it being a corporate schill Mike? douche bag much?
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Posted: Feb 11th 2009 11:25PM BananaBoat said

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13 dollars for one game is outrageous. I don't pay that much more, and I get two games at a time, that I can keep for as long as I want, and that usually turns into 4-6 games a month if I don't keep them that long. Gamefly might not have Netflix-esque shipping right now (especially to me, since the Netflix shipping center is only 10 miles away) but if you get the two game plan, you can play one, return it, and still have another game to play until the next game arrives. Instead of Blockbuster (you know, that company that ass raped the mom and pop competition right out of town years ago, and then raised prices through the roof, and ass raped customers with late fees) I'd much rather do business with Gamefly and Netflix (or Redbox, which needs a video game equivalent....badly)

Blockbusters business model is on its last legs. It may have been different, if they had built even a shred of customer loyalty over their years of operation. Oh wait, my mom and pop had a ton of loyal customers, and they still went under after BB opened across the street. Never mind, guess when your business model has failed, it is time to go, even if you have loyal customers.
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Posted: Feb 12th 2009 3:12AM BananaBoat said

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I've been reading other various articles on this new service, and I've got to add this:


Other places are saying that it is 20 for the movie package, 5 for the first game, then you get "half off" your rental of every subsequent game. The interview above makes it sound like you can get as many games as you want for that extra 5 a month. Every other article I've read says the exact opposite.

Can anyone clarify? There is a big difference between 25 a month for the ability to exchange your game over and over for a new one, and 25 + whatever "half off" a regular priced rental is these days (the guy above said he pays 13, so I'd assume that would be an additional 6 or so dollars for every game)
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Posted: Feb 11th 2009 11:30AM Dirty said

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Expect a Netflix buyout of gamefly shortly. Good to see some competition, gamefly hasn't been shipping me shit lately.
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Posted: Feb 11th 2009 11:40AM AGES said

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Sorry but Blockbuster is not going to buy out anyone... they have been posting loss after loss..

Blockbuster. (BBI; about 60,000 employees; stock down 57%). The video-rental chain has burned cash while trying to figure out how to maximize fees without alienating customers. Its operating income has started to improve just as consumers are cutting back, even on movies. Video stores in general are under pressure as they compete with cable and Internet operators offering the same titles. A key test of Blockbuster's viability will come when two credit lines expire in August. One possible outcome, according to Valueline, is that investors take the company private and then go public again when market conditions are better.
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Posted: Feb 11th 2009 11:42AM (Unverified) said

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ummmmm he said nothing of BLOCKBUSTER buying anyone. hell they had a chance to buy Circuit City last year and didnt, maybe a bad move on their part.
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Posted: Feb 11th 2009 3:15PM Dirty said

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"GameFly, your major competitor in the game space, has a serious availability issue with recent titles. What are your plans for this not to happen to Blockbuster?"

Good question, too bad he had nothing to say. Though the in store thing would be nice.
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Posted: Feb 11th 2009 11:35AM (Unverified) said

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I had a long list of PS3 and XB360 games as "High" and "Medium" on my GF list, so what do they do? They send me Halo (yes the first one) which is near the bottom of the my list. They need to open more shipping centers as well.
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Posted: Feb 11th 2009 11:46AM nightmare452 said

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Isn't that kinda YOUR fault. You had the game in your queue. If you didn't want that game, why is it there. I mainly have 2 or 3 games at the most on my list. Always think to myself, is a game on my queue a game I really don't wanna play now. If so, I remove it.
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Posted: Feb 11th 2009 11:47AM MarkezJM said

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Ick, dude. Ick. It'd be interesting to see how things ramp up if Netflix does buy GameFly. My guess is that it'd take some time (maybe you'd get Halo 2 instead :P ) but it'd be in much better hands with Netflix.
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Posted: Feb 12th 2009 12:48AM BananaBoat said

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I try to keep an open mind about when I'll be playing things. If I want a game so bad that I have to play it on day one, I'll probably buy it. I understand the frustration though, especially when they skip over a high demand title multiple times just because you have other games in your queue. It's really no different than how I used to wait weeks for a copy of a new title to be available at Blockbuster, but it is a shame that a company that rents games as its sole business would EVER have a shortage of those games.
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Posted: Feb 11th 2009 11:36AM Otimus said

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I fucking hate gamefly.

Almost everything is low or medium availability, unless it's VERY old. (Slightly old stuff still suffers from low and medium).

The shipping times are way too long. (Especially compared to Netflix! Which has a near 1 day turn around time.)

I prebought 3 months of Gamefly after Christmas, and so far, I've absolutely regretted.

1st rental came 6 or 7 days after service started. It was Lost Oddysey.
Disc was unreadable.
Told Gamefly.
They did not send me a new game until they got that one back.
Then they sent me Eternal Sonata
Took 4 days to get here
Sent that back the next day (did not like it!)
About 6-7 days later, I got my next rental (Rock Band).
Used that to transfer songs to RB2.
Sent it back the next day
Got my next rental, Tales of Vesperia
Kept that for about 10 days (I finished it.)
Sent that back on the 3rd
Haven't gotten a game yet, but apparently they're sending me FEAR 2. Which was at the very bottom of my queue :(
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Posted: Feb 11th 2009 11:40AM Otimus said

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Actually, my recount wasn't accurate.

I checked my history:

December 26th
Lost Oddysey shipped (Returned the next day, as the game did not work.)

January 2nd
Soul Calibur IV Shipped (Returned the next day)

January 8th
Eternal Sonata Shipped (Returned the next day)

January 16th
Rock Band Shipped (Returned the next day)

January 23rd
Tales of Vesperia Shipped (Returned on February 4th)

February 10th
FEAR 2 Shipped
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Posted: Feb 11th 2009 11:46AM NutMan said

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Yeah, for new releases you gotta get it the day it ships or you're screwed. A lot of stuff is low availability which sucks, and the shipping times are pretty bad. It takes about 4 days for a game to get to me. I'm in IL and my games ship from Penn.

Blockbuster takes literally one day to get a movie to me. It's awesome.
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Posted: Feb 11th 2009 11:47AM (Unverified) said

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only takes me 3-4 days to get new games
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Posted: Feb 11th 2009 1:39PM (Unverified) said

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Completely agree about GameFly.

Which is why I had a WTF moment when I read "Will the quality of service be as high as the two go-to names in the field?"

Sure, Gamefly may be the go-to service, but their quality of service is nowhere near that of Netflix and describing it as mediocre is generous. I want to love them as much as Netflix, but they really need to get their act together.

There are just only so many times I can be okay with being shipped a game with LOWER availability, LOWER on my queue, and from one of the shipping centers FARTHEST away from me (in CA).
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Posted: Feb 11th 2009 3:28PM TheFilmTwit said

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I can do you one better, sir.

About a year ago, I was a happy Gamefly subscriber. Sure, it took them a while to get the games back and forth, but I was mailing them from Ohio to Cali, so I just went ahead with it anyway....

Then my games started disappearing, on their way to me and, more commonly, on their way back. I told Gamefly about this several times, and took it up with the post office who had several non-commital answers to offer me. On my third report of a missing or unrecieved game, I got a lovely little e-mail from them saying that they were shutting off my service with no refund for the time I'd already paid for and wouldn't be getting service during because I wasn't trustworthy. I've since tried to sign up a few times and my address is blocked from their service. The crux of the biscuit is this: I now cannot access a service I would gladly pay for because some government employee decided to be a douchebag.
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Posted: Feb 11th 2009 11:39AM (Unverified) said

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To be fair, Lovefilm has been doing game rentals alongside its dvd rentals (and even in integrated packages) here in Europe for a few years, so I'm surprised it's taken someone else this long to do the same!
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Posted: Feb 11th 2009 1:40PM Klitorisaurus said

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I used to use a service called gamesnflix, not sure if it's still around. It was good for the first month and then I experienced the typical slow turn around time and crappy availability that all of these crappy my mail services have.

As for Blockbuster, I've got mixed feelings. The 'no late fees' system that my local store runs is nice for extra video game time. On the flip side, whoever is in charge of deciding which games are ordered is a complete asshat. There's been numerous times when popular games simply aren't carried. Like now, they don't carry Tomb Raider Underworld or SW Pro Snowboarding for PS3. It's the first snowboard game of this generation! It's gonna get rentals regardless of how crappy it is!

To make a long story short, I now have an unlimited rental plan at Hollywood bid with a gamecrazy in it. Those ones always have a nice selection.
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Posted: Feb 11th 2009 11:40AM Professor Lario said

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I hope this causes Netflix to consider game rentals...
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Posted: Feb 11th 2009 11:43AM NutMan said

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I really like BlockBuster so I might try this. I already have Total Access and Gamefly right now so if BB can give me games and movies I might have to just go with that.

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Posted: Feb 11th 2009 11:44AM (Unverified) said

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Well I suppose that Netflix will snatch up Gamefly in a few months. I mean Netflix IS one of the ONLY companies NOT hurt by this mess so far, would be a smart move on their part not to mention increase Gamefly subscriptions thanks to the new turn around time on renting games it will most likely causr
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Posted: Feb 11th 2009 12:05PM NutMan said

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You would think so right? I can't see how Gamefly could possibly compete with this. Right now I have Blockbuster and Gamefly, and as soon as Blockbuster starts renting games I'll be done with Gamefly. Why pay for two services when one of them can do the job of both, and(assuming) it'll be cheaper than having both services. Also, Blockbuster shipping times for movies are 1 DAY for me. I get it the very next day after it ships out. Gamefly takes about 4 days from shipping out. Hopefully blockbuster will also have a larger availabilty than Gamefly. Supposedly they rent more games than anyone else so logically they would have more right? Also, the convenience of being able to do in-store exchanges is a nice bonus.

Netflix will have to pick up Gamefly because I can't see gamefly competing if they're more expensive than BB, have a smaller selection and longer shipping times.
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Posted: Feb 11th 2009 12:11PM (Unverified) said

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well to me it depends on the cost of BB's game service, and the Turnaround time. I dont use BB but Netflix and that Takes just a day. I would LOVE for Gamefly to be the same way.
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Posted: Feb 11th 2009 11:44AM Zertoss said

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When I got the free Gamefly trial, every game I sent back to them never made it (except for the first one), so they canceled my account, understandably.

So I don't use any snail-mail rental services due to the fact that I apparently can't trust the U.S. postal service.
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Posted: Feb 11th 2009 11:50AM (Unverified) said

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WOW!!! How many games were lost?? I had one game after 2 years that hasnt made it back, and they just ate the cost of it no questions asked
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Posted: Feb 11th 2009 11:54AM Zertoss said

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IIRC, it was at least 3 within a month.
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Posted: Feb 11th 2009 12:08PM (Unverified) said

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damn. where did you drop them off?? I know my cousin use to put them in his home mailbox and put the little flag up and lost 2 or 3 Netflix movies that way, so now he takes them to the post office
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Posted: Feb 11th 2009 12:21PM Zertoss said

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The first one that got lost I sent from my home mailbox. The 2nd I sent straight from the post office. The 3rd I sent straight from a different post office.
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Posted: Feb 12th 2009 3:14AM (Unverified) said

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It could be the USPS, but I wouldn't be surprised if it's people at the GameFly distribution centers that are swiping things. The USPS would certainly make for a perfect scape goat.

I've had problems with GameFly too, and refuse to use them anymore.

First, after they took my initial payment, their system refused to accept my *correct* city. It kept changing it to some other city, and would not allow me to set it right. I had to jump through all manner of hoops first to get that straightened out, and then again to get them to give me back the days I paid for that they wasted on screwing up my mailing address (because I refused to put anything into my queue until they actually got my address right - something I'm glad I did).

Then I found out the shipping turnaround was slow. Nearly a week from mailing one to receiving the next. Normally I wouldn't mind, but since I was paying by the month that was unacceptable.

Then I discovered they dicked me over on the promotional offer I had signed up for. (That never did get resolved, despite my best efforts.)

And then one of the discs disappeared in the mail (or the GameFly distro center, for all I know).

So, yea, I ditched them very quickly and will never go back.
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Posted: Feb 11th 2009 11:47AM samfish said

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I hope this works well. I have GameFly right now and it kinda sucks. Too slow and they've lost a couple of games in the past. If it's fast and they have a good selection (and the price is right), I'd surely give it a whirl.
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Posted: Feb 11th 2009 11:49AM Vegeta has a ps3 said

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This might make me go to Blockbuster instead of renewing my subscription to Netflix.
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Posted: Feb 11th 2009 12:11PM MarkezJM said

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I can't personally imagine stepping foot in a rental joint ever again. I'm sure part of the reason is I've never been too into renting games for the most part. Think my use is a little too sporadic to go through games at a fast enough pace to justify it. All I've been doing is putzing around with Saints Row 2 lately, and I've got Fallout 3 just sitting there. Screwed around in Megaton for a little and haven't touched it again since.

Plus on the movie front, Blockbuster just turned out to be too unreliable to have what I was after the last cuppla years.
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Posted: Feb 11th 2009 11:58AM tlogank said

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I was getting ready to cancel my blockbuster account, but this has made me decide to hold out a little longer. Well played Blockbuster, well played.
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Posted: Feb 11th 2009 12:04PM (Unverified) said

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I have Total Access as well and get 1 in-store rental a month included. That's already a good deal, but having more than that would rock. I'm happy with my current service, so I'll wait and see how much it costs before getting too excited. Still this is a very nice addition in general.
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Posted: Feb 11th 2009 12:05PM Chibi Chaingun said

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If it's a good price, they will come. Currently this is the only thing that might pry me away from Netflix.
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Posted: Feb 11th 2009 12:12PM (Unverified) said

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I've had a gamefly membership for over 18 months so I get the 10% discount on purchased games and all that, but don't think I wouldn't drop them in a heartbeat if some service came along that would actually ship my games in a reasonable turnaround. I have the 3 out at a time plan just so I can rotate them quickly enough that I always have at least one game at home that I'm playing. Yes, I'm an addict. So what.
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Posted: Feb 11th 2009 2:34PM Blaquebeird said

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Admitting you have an addiction is the first step to recovery, but do you really want to recover?
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Posted: Feb 11th 2009 12:31PM (Unverified) said

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I got a combo pass at BlockBuster where you can get unlimited "swap-outs" of 1 game or movie which was pretty decent at $22/month. It was working well as I was watching season 1 - 4 of LOST before the new season started and would get 2 to 3 discs a day with games for myself or the kids in between. Going good... until Blockbuster started to never have any new games.

I was hoping to pick up Mirror's Edge...nope. The last new game was Fable II (ONE copy for the whole store) and now Skate II (I have no interest in playing).

Not only that, here are their new store hours pasted from their site:

Mon : 12:00PM - 09:00PM
Tue : 10:00AM - 09:00PM
Wed - Thu: 12:00PM - 09:00PM
Fri - Sat: 12:00PM - 10:00PM
Sun : 12:00PM - 09:00PM

That EXTRA sucks because they used to close at 11 daily and midnight on Fri & Sat. I always had enough time to get two movies/movie and game but not anymore.

I moved to Redbox and Netflix and encourage others to do so.
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Posted: Feb 11th 2009 12:38PM MarkezJM said

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Last few things for me that led me to never go back was the lack of consistency among stores. Hours seem to vary quite a bit between the 2 I use to go to, and the selection varied as well. My buddy rented Bram Stoker's Dracula only for us to reach a killer scratch in the last 5 minutes of the movie. It was their only copy, and apparently they don't reorder a new one when that happens, they just retire it, and the store was to never have the movie again. Probably why it took me awhile to find a damn store with Johnny Mnemonic when I was looking for it.

Annnnnd of course, the 360 deal, sealed it.
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Posted: Feb 11th 2009 5:58PM (Unverified) said

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Yeah, I work at blockbuster and we're having trouble getting new games. Sometimes they won't even be in the system until the day it comes out! Skate 2 is a fairly large title and we didn't get it in until a few days after it came (which isn't unusual) and we only got one copy. Word is we're struggling to keep good relations with developers/publishers (like EA) because of us renting their games and then putting them out used afterwards...

With this deal, I hope they don't ask stores to supply games, too. Because they used to do that with movies - everyday we would have to pull movies from our shelf and ship them off to customers. It was awful and it hurt our store's business because we could not rent those movies out.

It's a good move by BB, but I hope they can really strengthen their relationship with game developers and publishers so that our inventory stock in store goes up.
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Posted: Feb 11th 2009 12:34PM ummhello said

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I liked BB before they raised all their rates and had Total Access. for only $16/month you rec'd movies in the mail PLUS 2 coupons a month for free movie OR videogame rental (I used them both on video games all the time). apparently they wised up since 1 video game rental was $8 for 1 week. Plus you could return the movies you got in the mail to a BB retail store and get a free movie rental for each movie returned.

about a year later they introduced new pricing scheme and TotalRipoff so I cancelled the service.

I used to have Gamefly but I have too many purchased games not completed so I temporarily cancelled my subscription. I wouldn't mind if Netflix bought up GameFly or added their own videogame service. one subscription is easier to keep track of then 2!!!
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Posted: Feb 11th 2009 12:39PM MarkezJM said

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Total Recall had a chick with 3 boobs in it. Just sayin'.
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Posted: Feb 11th 2009 12:35PM MowDownJoe said

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A while back, Blockbuster gave away free trial Total Access memberships if you sent them a job application. I don't know if they still do this, but I enjoyed the trial membership I got from them after applying for a job there. Everything came on time. Only once did I receive a scratched movie (it was a small scratch on The Bourne Supremacy, when I had arranged my queue to have them ship all three Bourne movies at once... yes, the trial was the highest plan they had). If I ever get any money to keep a subscription to a service like this going, I may reopen the account I had to make for Total Access.
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