Interview: Netflix on Xbox Live
Last month we spoke with Last.fm about the service coming to the Xbox 360, and what it would mean for users. Then we turned around to get the Xbox side of things as well. We've decided to talk to all of the social media that's making the leap to the Xbox: Last.fm, Netflix, Facebook, and Twitter.
In this interview, we speak with Steve Swasey, vice president of marketing for Netflix. Although Netflix isn't in the business of releasing stats on individual devices, an industry source told us that the Xbox has been the biggest of all, over the Roku Box and other options. Over one million Xbox gold members have used the Netflix service on their consoles. Neither Roku nor the LG Blu-ray players with Netflix built-in have hit that number.
With the new Netflix experience increasing the functionality by letting users add movies from the Xbox, and providing a new party mode, it will most likely continue to grow in popularity. We spoke with Swasey recently about the new experience on the Xbox 360, what other devices they're looking into, and the future of Netflix in both physical and streaming media. Read on for the full interview after the break.
In this interview, we speak with Steve Swasey, vice president of marketing for Netflix. Although Netflix isn't in the business of releasing stats on individual devices, an industry source told us that the Xbox has been the biggest of all, over the Roku Box and other options. Over one million Xbox gold members have used the Netflix service on their consoles. Neither Roku nor the LG Blu-ray players with Netflix built-in have hit that number.
With the new Netflix experience increasing the functionality by letting users add movies from the Xbox, and providing a new party mode, it will most likely continue to grow in popularity. We spoke with Swasey recently about the new experience on the Xbox 360, what other devices they're looking into, and the future of Netflix in both physical and streaming media. Read on for the full interview after the break.
Gallery: New Netflix Experience
Joystiq: So the new experience, we saw a brief preview at E3. Some of us also have the new dashboard update already. So, what are the major changes that users can expect from the last version to now?
Steve Swasey: The coolest thing is that you will be able to choose movies right on the Xbox 360. It used to be that you had to go to your queue on your PC or on your Mac, or go to the Netflix website on your PC or your Mac, and then add movies to your instant queue. That has changed now. The movies just show up on your Xbox. I don't know if you saw this demonstrated, I don't think they demonstrated it at E3. Maybe they did. There is just the list of movies that are available to add to and then you can just click on it right there and add it to your queue or watch it right on the Xbox. So you don't have to go back to the PC or to the Mac at all.
Does that search function work two ways? Can you add something on your Xbox to your mail queue and have something that is not available on Watch Instantly sent to you?
No.
It is just the Watch Instantly titles.
Correct.
Will there be more reviews you can read online on the Xbox?
No, we haven't announced anything like that. Adding the list of movies is still a pretty big leap forward. So we are really pleased with that. The adoption of the Xbox .... Xbox gold members' adoption of Netlfix is just an outstanding thing. More than one million folks have done it on the Xbox. I think back in February something like 1.5 billion minutes had been watched. So it has been really well embraced by the Xbox community, by the gold members.
Do you get breakdowns of all those numbers, like how many people are watching via Xbox and what they are watching and how many minutes they are watching and how many new signups you have via the Xbox? I don't know if that is even a stat you can track -- how many people are signing up just because of the Xbox functionality.
It is nothing that we disclose. There is some stuff that we like to keep to ourselves for competitive reasons. What we have announced is that more than one million Xbox gold members have watched more than a billion and a half minutes of movies and TV episodes via the Xbox 360.
The social integration and friend lists on Xbox Live are opening up with the new Netflix experience. For instance, you can now have your status say exactly what you're watching, when before it just said you were in the Netflix application. Are you all expanding any of those social features?
Well there is the movie party, which is another pretty big leap and pretty exciting. I am saying this in a very positive way. I don't want this to come across negative. It is very whimsical. You have the movie playing and then you have the row of avatars right there, you and your buddies. Seven people can be watching the same movie at the same time and your avatars are showing. I just think that is delightful and wonderful. And it is just a new way of enjoying movies.
So that is another great leap from Xbox with Netflix. And we are always looking to improve the experience of Netflix, whether it is adding more devices or adding functionality to devices we have such as the list of movies that you can choose and add to your que right there from the Xbox. So there is nothing we have announced about any other activity in the friends community or anything, but we are always developing.
Netflix as a pretty robust application section on the website of third party apps that work with Netflix. There is Twitter, iPhone integration, etc. Are you all thinking about an official iPhone application at any point or are you happy to let third parties develop that stuff?
Well, two responses to that. We are very open. We opened our API's last year, and believe in the Internet being an open source for development and for solutions. So we are really pleased with the response from the developer community on our open API's. Obviously, our goal for streaming is to be ubiquitous, and to have movies and TV episodes from Netflix streaming to whatever device you watch movies on, whether that is widescreen TV, or a game console, or a mobile device, we want to be on that.
Right now we are focusing the Xbox 360, the Blu-ray disc players, and the TV's. Just a couple weeks ago we announced that Netflix would be streaming on the Sony Bravia. We had already announced Vizio and LG Electronics having televisions that are streaming from Netflix. So we are working on the widescreen and the big screens, but at some point we will certainly be interested in being on mobile devices as well.
When you mentioned Blu-ray players, most Blu-ray owners in our audience are PS3 owners. Have you guys been in talks with Sony about bringing it to the PS3?
Well we announced the Sony Bravia; that is a completely different division. We are not commenting on any of those agreements we may or may not have with any specific manufacturer. We announced the Xbox as our game platform and we are very pleased with it. As I mentioned, more than a million gold members are using it. So we are very pleased with that. But we are interested in, obviously, lots more content, lots more devices, and continuing to build up functionality.
We had some users send us some surveys they had been sent about Netflix possibly coming to the Wii. "If this came to the Wii would you want to use it?" So obviously we figured that must be in development.
There was a lot of chatter about that in the blogosphere. We have 10.6 million members and we survey them all the time for every aspect of the business, whether it is devices that we might want to look at, or pricing, or content, or logistics and delivery. We field several 100 surveys at a time. We can do quick email surveys to our members overnight, because we are a web based company.
A lot of chatter went on around that. And it was just another survey of Netflix members for consideration.
Some of the content is not party mode compatible. Why would a content owner not want certain content to be party mode compatible?
Well, you really have to talk to the content owners, those who license it. We want to provide as much of an outstanding user experience as we can, and we still think there is terrific content. There are wonderful movies and TV episodes, more than you can watch in a lifetime, even with those that are not available for the party mode.
We are obviously working with the studios and those who license the content, but some just are not available. But we continue to work to broaden the catalogue.
The party mode itself, does every person in that party need to have the application and be a Netflix subscriber or is it open to everyone?
I think I know the answer to that, and it is yes. But before you quote me on that, let me circle back, because I am almost certain it is yes, but for some reason now I am just wondering if that is correct. But logically you would have to be a gold member, and logically you would have to be a subscriber. So I am almost certain it is yes, but let me verify that. Don't quote me on that yet.
UPDATE: Steve got in touch with us later that day to inform us "Yes, all seven people in the movie party have to be Netflix members and Xbox Gold members."
Was the party mode Netflix's idea or did Microsoft suggest that? I know Last.fm, one of the other social media partners that is coming, has a party mode as well.
The beauty is that great ideas have many parents and failure is an orphan. But we will tip our hats to Microsoft. They are a very innovative company. Xbox is a very innovative console. It is their development and we are certainly pleased to be a part of it, but we give all credit to them. I was at E3 and I know you were. Project Natal just blew me away. So they have got the really smart creative, innovative people up there and we are seeing the results of it with party mode and Project Natal ... it is a great concept.
Were those demo screens they were showing in the Natal demo where the woman is browsing through the movie queue and she is using voice commands, was that using a pseudo-Netflix interface or was that kind of their own sample screens?
That has got to be their own. You will have to ask them. I don't know that we have actually worked on any of the software yet for Natal. I just don't know yet. I haven't heard.
Steve Swasey: The coolest thing is that you will be able to choose movies right on the Xbox 360. It used to be that you had to go to your queue on your PC or on your Mac, or go to the Netflix website on your PC or your Mac, and then add movies to your instant queue. That has changed now. The movies just show up on your Xbox. I don't know if you saw this demonstrated, I don't think they demonstrated it at E3. Maybe they did. There is just the list of movies that are available to add to and then you can just click on it right there and add it to your queue or watch it right on the Xbox. So you don't have to go back to the PC or to the Mac at all.
Does that search function work two ways? Can you add something on your Xbox to your mail queue and have something that is not available on Watch Instantly sent to you?
No.
It is just the Watch Instantly titles.
Correct.
Will there be more reviews you can read online on the Xbox?
No, we haven't announced anything like that. Adding the list of movies is still a pretty big leap forward. So we are really pleased with that. The adoption of the Xbox .... Xbox gold members' adoption of Netlfix is just an outstanding thing. More than one million folks have done it on the Xbox. I think back in February something like 1.5 billion minutes had been watched. So it has been really well embraced by the Xbox community, by the gold members.
Do you get breakdowns of all those numbers, like how many people are watching via Xbox and what they are watching and how many minutes they are watching and how many new signups you have via the Xbox? I don't know if that is even a stat you can track -- how many people are signing up just because of the Xbox functionality.
It is nothing that we disclose. There is some stuff that we like to keep to ourselves for competitive reasons. What we have announced is that more than one million Xbox gold members have watched more than a billion and a half minutes of movies and TV episodes via the Xbox 360.
The social integration and friend lists on Xbox Live are opening up with the new Netflix experience. For instance, you can now have your status say exactly what you're watching, when before it just said you were in the Netflix application. Are you all expanding any of those social features?
Well there is the movie party, which is another pretty big leap and pretty exciting. I am saying this in a very positive way. I don't want this to come across negative. It is very whimsical. You have the movie playing and then you have the row of avatars right there, you and your buddies. Seven people can be watching the same movie at the same time and your avatars are showing. I just think that is delightful and wonderful. And it is just a new way of enjoying movies.
So that is another great leap from Xbox with Netflix. And we are always looking to improve the experience of Netflix, whether it is adding more devices or adding functionality to devices we have such as the list of movies that you can choose and add to your que right there from the Xbox. So there is nothing we have announced about any other activity in the friends community or anything, but we are always developing.
Netflix as a pretty robust application section on the website of third party apps that work with Netflix. There is Twitter, iPhone integration, etc. Are you all thinking about an official iPhone application at any point or are you happy to let third parties develop that stuff?
"Our goal for streaming is to be ubiquitous, and to have movies and TV episodes from Netflix streaming to whatever device you watch movies on." |
Right now we are focusing the Xbox 360, the Blu-ray disc players, and the TV's. Just a couple weeks ago we announced that Netflix would be streaming on the Sony Bravia. We had already announced Vizio and LG Electronics having televisions that are streaming from Netflix. So we are working on the widescreen and the big screens, but at some point we will certainly be interested in being on mobile devices as well.
When you mentioned Blu-ray players, most Blu-ray owners in our audience are PS3 owners. Have you guys been in talks with Sony about bringing it to the PS3?
Well we announced the Sony Bravia; that is a completely different division. We are not commenting on any of those agreements we may or may not have with any specific manufacturer. We announced the Xbox as our game platform and we are very pleased with it. As I mentioned, more than a million gold members are using it. So we are very pleased with that. But we are interested in, obviously, lots more content, lots more devices, and continuing to build up functionality.
We had some users send us some surveys they had been sent about Netflix possibly coming to the Wii. "If this came to the Wii would you want to use it?" So obviously we figured that must be in development.
There was a lot of chatter about that in the blogosphere. We have 10.6 million members and we survey them all the time for every aspect of the business, whether it is devices that we might want to look at, or pricing, or content, or logistics and delivery. We field several 100 surveys at a time. We can do quick email surveys to our members overnight, because we are a web based company.
A lot of chatter went on around that. And it was just another survey of Netflix members for consideration.
Some of the content is not party mode compatible. Why would a content owner not want certain content to be party mode compatible?
Well, you really have to talk to the content owners, those who license it. We want to provide as much of an outstanding user experience as we can, and we still think there is terrific content. There are wonderful movies and TV episodes, more than you can watch in a lifetime, even with those that are not available for the party mode.
We are obviously working with the studios and those who license the content, but some just are not available. But we continue to work to broaden the catalogue.
The party mode itself, does every person in that party need to have the application and be a Netflix subscriber or is it open to everyone?
I think I know the answer to that, and it is yes. But before you quote me on that, let me circle back, because I am almost certain it is yes, but for some reason now I am just wondering if that is correct. But logically you would have to be a gold member, and logically you would have to be a subscriber. So I am almost certain it is yes, but let me verify that. Don't quote me on that yet.
UPDATE: Steve got in touch with us later that day to inform us "Yes, all seven people in the movie party have to be Netflix members and Xbox Gold members."
Was the party mode Netflix's idea or did Microsoft suggest that? I know Last.fm, one of the other social media partners that is coming, has a party mode as well.
The beauty is that great ideas have many parents and failure is an orphan. But we will tip our hats to Microsoft. They are a very innovative company. Xbox is a very innovative console. It is their development and we are certainly pleased to be a part of it, but we give all credit to them. I was at E3 and I know you were. Project Natal just blew me away. So they have got the really smart creative, innovative people up there and we are seeing the results of it with party mode and Project Natal ... it is a great concept.
Were those demo screens they were showing in the Natal demo where the woman is browsing through the movie queue and she is using voice commands, was that using a pseudo-Netflix interface or was that kind of their own sample screens?
That has got to be their own. You will have to ask them. I don't know that we have actually worked on any of the software yet for Natal. I just don't know yet. I haven't heard.















Reader Comments (Page 1 of 1)
ScottG13 @ Aug 10th 2009 3:40PM
This is pretty much the least informative interview ever. Why bother? I love Netflix on 360, but this guy had nothing informative to say.
captainprotonx @ Aug 10th 2009 3:43PM
Eh...you can only expect so much from a parrot.
Chris D.(PSN: Aggie_CEO | XBL:The Aggie CEO | Steam: Aggie_CEO @ Aug 10th 2009 4:11PM
**squaaaack** wind in the sales**
Curtis @ Aug 10th 2009 4:21PM
Netflix is VERY secretive about their operations, and I don't blame them. Why give the [slim] competition any ideas?
http://www.chicagotribune.com/entertainment/chi-0804-netflixaug04,0,6424990.story
ScottG13 @ Aug 10th 2009 4:33PM
I don't expect mind-blowing, but strategic thinking is interesting. How something works that is well documented is not. If you're a VP, you're expected to know something. Or at least think a little. What are you excited about in the market? What is interesting? What wasn't working? What has surprised you? Jaysus, its not that hard to have a synapse fire.
Courtney @ Aug 10th 2009 5:03PM
Curtis, thanks for the link. Not exactly enlightening, but interesting at least.
brad77 @ Aug 10th 2009 7:27PM
@ScottG13: I'm sure he knows plenty. He just isn't telling us.
ScottG13 @ Aug 10th 2009 7:59PM
Then he should shut the hell up. haha
captainprotonx @ Aug 10th 2009 3:42PM
I'm actually excited by the party feature. Go figure.
Neuromancer @ Aug 10th 2009 4:39PM
Sting yes they would need to be Netflix members too.
Sean Reilly @ Aug 10th 2009 3:43PM
I hate one worded answers. HATE them!
ScottG13 @ Aug 10th 2009 3:46PM
He's a VP of Marketing for a publicly traded corporation. If he's a parrot, they're paying him about 6 figures too much. Generic PR Lady can cover bullet points from E3.
HazyCloud @ Aug 10th 2009 3:50PM
Umm, can anyone else not get to page 2? I click but just get redirected to the 'Stiq.
This is the link location - "http://www.joystiq.com/2009/08/08/steve-swasey-interview-part-2/"
Even if you paste that into a new tab, you still get nothing.
sag969 @ Aug 10th 2009 3:51PM
Wow...was that lame or what. If the interview is that boring, don't even bother posting it.
Matt @ Aug 10th 2009 3:52PM
I have the update and I'm happy with the improvement to Netflix. I do want to clarify something that seems a little fuzzy in this interview. Yes, you can add movies now to your instant queue, but they are still recommendations based on your favorite genres, etc. You still cannot simply search or look up a movie title and add it to the queue. It's still very limited in that sense.
Dr. Ew @ Aug 10th 2009 6:14PM
And, unfortunately, HD can't be picked as a favorite genre.
Not that they have lots of streaming HD.
And what they have is presented only in stereo.
Without subtitles.
My poor grandma.
Chris D.(PSN: Aggie_CEO | XBL:The Aggie CEO | Steam: Aggie_CEO @ Aug 10th 2009 4:00PM
"JS:When you mentioned Blu-ray players, most Blu-ray owners in our audience are PS3 owners. Have you guys been in talks with Sony about bringing it to the PS3?
SS:Well we announced the Sony Bravia; that is a completely different division. We are not commenting on any of those agreements we may or may not have with any specific manufacturer. We announced the Xbox as our game platform and we are very pleased with it. As I mentioned, more than a million gold members are using it. So we are very pleased with that. But we are interested in, obviously, lots more content, lots more devices, and continuing to build up functionality. "
well that is the most longest "It is, but we cant say shit just yet" answers I have ever read....lol
lokar82 @ Aug 10th 2009 4:02PM
I agree that this interview was not worth posting. More corporate PR speak, my favorite part was when he answered the question about Netflix streaming coming to the PS3, or should I say where he didn't answer the question at all. Joystiq, if they're not going to answer questions, don't give them free publicity like this.
Karl UK @ Aug 10th 2009 4:05PM
Arg, when is this coming to the UK?
Please Netflix, please we poor content starved Brits beg of you.
I'm ultra jealous of you chaps across the pond.
oxymoronx420 @ Aug 10th 2009 7:00PM
Same comment although change UK and brits for Canada and Canucks.
Seems we're always getting the shaft outside the USA...
arrrgh @ Aug 11th 2009 7:33PM
man THEY NEED TO BRING NETFLIX TO CANADA
or for the love of fuck and fuck-kind let zip.ca take the reigns and do it themselves. I'm sick of having to download movies and series illegally just because they cant get the rights for shit like hulu and netflix under control
piracy is big in canada because we keep getting the big nasty shaft entertainment wise
HazyCloud @ Aug 10th 2009 4:09PM
Page 2 is now posted. Thanks, Joystiq.
Chris D.(PSN: Aggie_CEO | XBL:The Aggie CEO | Steam: Aggie_CEO @ Aug 10th 2009 4:12PM
bah....can I get the 6 minutes I spent reading both of those pages back?? lol
j.howlett @ Aug 10th 2009 4:26PM
so is displaying what you're watching an option that can easily be turned off and on?
HazyCloud @ Aug 10th 2009 4:27PM
Yes, via your Privacy Settings.
Neuromancer @ Aug 10th 2009 4:41PM
It's good for when you're trying to watch the "Good, Bad and Beautiful / Bikini Academy" double feature...
Neuromancer @ Aug 10th 2009 4:40PM
"So, how awesome is Netflix on the 360?"
"So awesome!"
Sam Barriscale @ Aug 10th 2009 4:56PM
Adding to Karl's frustration, when are we going to get it in the UK. Or just answer the question at least. Have MS got a different supplier set up? Lovefilm maybe?
Courtney @ Aug 10th 2009 4:56PM
Okay, not to parrot the complainers above, but the best part of that interview was the close with talking about The Conversation.
ShomerMaster @ Aug 10th 2009 5:13PM
Yup, ditto, LAME interview. How about surround sound? You can stream "HD" films/TV (albeit less resolution than blu-ray) but no one from Netflix seems to have any idea when 5.1 will come around. Yeah, Netflix works pretty well on Xbox, but I don't want to watch the latest movie in Stereo. Won't sign back up till they figure that out.
Delirium @ Aug 10th 2009 5:25PM
The Netflix update is a step forward, but I still don't like having to sift through 200+ titles on my Netflix queue when they could be listed or something like the new achievement view where it shows thumbnails and you could view more info.
I was also hoping to be able to have my instant queue categorized, not just the available movies.
aaronaaron @ Aug 10th 2009 5:40PM
I fear that Netflix won't be on the PS3 in a long time. As long as Sony keeps trying to push their whole SonyStore Video section for buying SD flicks and renting SD and HD flicks, Netflix on the PS3 won't happen. I am a Huge PS3 fan and I have never nor will ever pay for any content from the Video-SonyStore. That's one thing that I dislike about Sony, they seem to have to have all of their own solutions for everything, no partnerships, ever. I they have their own Memory cards for Pete's sake.
Z @ Aug 10th 2009 6:51PM
So any word on the streaming improvements dealing with better quality?
Malkmus @ Aug 10th 2009 7:05PM
What a lame interview. Can't believe one of the questions was asking if you can stream movies in HD.
Kevin Kelly @ Aug 10th 2009 7:12PM
Or maybe you could try reading the entire interview?
Malkmus @ Aug 10th 2009 7:33PM
I did. It was lame. Thus the reason I posted in the first place.
Kevin Kelly @ Aug 10th 2009 7:38PM
Well then you wouldn't have been boneheaded enough to say "Can't believe one of the questions was asking if you can stream movies in HD." Maybe your reading skills are lame.
Malkmus @ Aug 10th 2009 8:12PM
"Are Netflix films available in HD when you are streaming them?"
"Some. We have several hundred available out of the 12,000 movies and TV episodes. But what is in HD, it is really brilliant..."
Mind telling me what is so enlightening about that question and answer? I guess if his next question was "Are TV shows available for streaming?" you would have found that really informative too. Guess I prefer interviews that go beyond what can simply be learned by reading the product description.
Kevin Kelly @ Aug 10th 2009 8:19PM
That's the exact response I got for the question you specified. If you don't like the answer, don't blame me. What's particularly enlightening about "asking if you can stream movies in HD", which is what you said? How is that different than what I asked? Or are you just whining out loud?
Duck Dodgers @ Aug 10th 2009 9:05PM
this guy is a puss they need to release a PS3 version
Malkmus @ Aug 10th 2009 9:32PM
Man, you're all over the place. Listen, I know you're really butthurt that I didn't love the article as much as you, but pick one reason and stick with it. Are you upset that you thought I didn't read the whole interview, that I'm bashing the article or that I have "lame reading skills"? And if you say all three then I'll know you're just confused.
I think what actually happened is you misunderstood my original post and are now trying to reformulate your argument, because none of what you're saying is consistent or even makes sense.
And yes I am whining out loud, just like half the other people who read the article.
VGSFTW @ Aug 10th 2009 11:00PM
The problem with 'stiq is that their writers assume that everyone loves Live as much as they do. Kevin Kelly is pretty impartial though, usually.