Firmware 3.10 lets PS3 users report errors directly to Sony

by David Hinkle on Nov 20th 2009 11:00PM

Sometimes we do crazy things -- in this case, it's something crazy for you, dear reader. You see, when PS3 Attitude reported users who had run into freezes or other bouts of unsatisfactory performance from their PS3 could report the issue to Sony thanks to firmware 3.10, directly through their console, we thought it was something we'd try to recreate on our own. After scratching our noggin for a few minutes, trying to come up with the best way to put our PS3 into danger, we figured a swift and hard power-down via the back toggle switch on the console would be the best bet to trigger this supposed new error report system. Lo and behold, we received the message you see above.

So that's new, right? After winning that battle in the war of trying to break our PS3, we then decided to pick up our console and shake it like some kind of crazed British nanny, but that did not get us the results we were looking for. As such, we contacted Sony and a spokesperson told us that, yes, firmware 3.10 does add a feature to the console where users can report issues following console freezes and the like. So, now you know!

Source

Tags: firmware, firmware-3.10, firmware-update, sony

Reader Comments (65)

I would never risk breaking my PS3. Thanks for taking one for the team, Dave!

I love you, Andrew.

I love you, David.Yeah, sounds weird on the other end, now doesn't it?

Andrew, was that your own PS3 on which you demo'd the Netflix application? I noticed a box for the Big Buck Hunter Pro light gun toy behind it. If that's yours (or at least owned by someone you know), do you think you could do a review on it here (review the toy, not the box, please)? I'm curious if it's worth the asking price.

It's very good that Sony got this one out. Holding the power button instead of using the switch on the back could save your laser from death, at least with some of the older phat models.

i saw that when MW2 froze on me and i had to press the power button in the back. i didn't know it reported to sony though.

Just in case you or any others didn't know, you can just hold your finger over the power button (not switch) for a few seconds, and the PS3 will shut down. In case anyone is afraid to flip the switch, they can just use the method I listed, although I'm guessing you using the switch on the back of the console didn't hurt your PS3 anyway. Still, better to be safe than sorry.

Just in case you didn't know, the big picture up there at the top of the article already points out that PS3 informs you to turn it off by holding the power button for a few seconds.

You should try pressing the power button in the front for a few seconds.
It'll give a single beep, then wait a few seconds, after that it'll beep like 3 times and shut down.

I advise, you really shouldn't shut it off using the rear power button.
Its like shutting off a PC by un-pluging the electric cable.
Ya now that sometimes that gives you the blue screen.
The PS3 might do the same. So becareful.

After owning my PS3 for about 2 years this article reminded me that there even was a switch on the back. I've literally never used it except to power it on the first time.

I actually sent an error report to Sony last night through this feature. My PS3 completely froze when I went to the XMB while playing Critter Crunch, I let it sit for a few minutes then I turned it off. I turned it back on and a Screen came up saying I should send the error report to Sony. Pretty nifty feature.

swift and hard power-down via the back button on the console? wuzzat mean?

slim? on the original PS3s there was a manual power switch.

Hopefully its effective unlike the Windows Vista version, Cant wait to get 7 soon

http://www.apple.com/getamac/ads/

Just for kicks :)

No, he said he wanted an EFFECTIVE system. Not an overpriced Foxconn product, with overpriced closed-source Linux.

OSX is Unix based, not linux based.

Also, 7 is awesome.

But.. MacOS X is cheaper than Vista or Win 7...

I admit I haven't tried win7 yet, but I promise that I'm looking forward to trying it.

After 3.10, I was surfing the web via the PS3 browser and it freaking froze on me! =( I shut down the system and then it sat there loading FOREVER as I turned it back on. I really thought my launch 60gb had YLOD, but then this prompt came up and I thought, okay...genus. I was pissed about the freeze but this sort of thing should help prevent more YLOD problems in the future, which means I can sleep at night knowing my launch 60gb might just survive the launch YLOD curse. Good update Sony.

Assassins Creed 2 froze up on me and I had to reboot, I never got the error report option.

BF:BC beta froze and I saw it. I thought it was pretty nifty.

wait...since when are you not supposed to shut your ps3 down like that...im pretty sure ive done it like that since i got it a couple years ago. if that isnt the 'proper' way to shut it down then what is?

Perhaps the power button or "Shut off system"?

well obviously but i just never really thought just switching the back off would hurt my ps3 and it never has...i was wondering why its been telling me that its been shut down improperly since ive downloaded the patch. guess ill have to do it properly from now on so my ps3 wont bitch at me.

you power down your ps3 from the back all the time all the time and you didn't know it was bad for it 8,

well I guess I know where YLOD comes from then :P

Are you serious? That could cause hard disk corruption and various other errors. That's why it takes a few seconds for it to shut down properly.

ive been doing it for the past 2 years and i havent had an issue with it at all so what am i supposed to think?

Well, they don't include an owners manual for nothing...

Would you just jerk the cord out of a computer? That's the same thing.

Be safe. Either hold down the button until it beeps, and starts to shut down, or power it down from the menus (hint: Hold the PS button on your controller, then select 'Turn off the system')

i know how to turn it off the other ways i just didnt think it made a difference, but thanks for the heads up anyways. much appreciated

Turning it off the front way, tells the software to shut down, so it can tell games to hurry up and save.

Turning it off the back way, cuts the power to the system. So it's not a danger if it's not saving anything, but you can never be 10000% certain it's not accessing the HD in any way.

And knowing is half the battle.

You know...I don't think my PS3 has ever frozen on me, with a little under a year of ownership.

Of course, my 360 only started freezing right before it died, but hasn't since, so I guess it's normal.

Unlike some SNES's, where you touched the cartridge, then it froze AND erased your saves...

I guess you've never played fallout or oblivion on PS3 then :P

seriously Bethseda needs more QA guys

I own Oblivion for my PS3, but I've never actually exited the initial dungeons...does that make me a bad person?

never exited the initial dungeons you mean like the tutorial dungeon?

Hey I wonder if my PS3 will report that 3.0 bricked my Blu-Ray drive. When the lawsuits start hitting Sony they will have to disclose all of the data on systems that reported getting screwed up right after a FW update. Sony, you just screwed yourself.

Actually, this will help them.

If Sony has proof you abused your system (lots of improper shut-downs, etc) they could probably either void your warranty or blame you for the fault. Apple's does the same thing with the water sensor in the iPod and iPhone. Even if water wasn't at fault, if the sensor shows it came into contact with moisture they void your warranty.

The more you know. *plays chiming tune*

your drives not bricked there was just an error in the files you downloaded if You format your HD and reinstall the update or just wait till the next update comes out it will be fixed. It's not sonys fault its your ISP's or it could have been PSN too in which case it would have been kinda sonys fault. I always update via PC just to be safe.

@ Darth

That's not an Apple thing, that's an everyone that has made a cell phone for at least 5 years, thing.

and I dont understand how an update (software) can damage a laser BUT not saying that CANT happen, but its a bit fishy on Sonys part...

@Darkfocus:

I'd still call that Sony's issue, not an ISP issue. If it doesn't validate the file before install, it's Sony's fault.

"...now you know!" And knowings half the battle!

You should probably read the other users' comments before posting. In case, uh, you know, you want to add anything -new- to the discussion, that is.

cool, now we need sony to add a user report system into the ps3.

maybe now they'll see it's the browser's fault.

You mean you guys had to TRY to freeze your ps3? Mine froze 3-4 times that night. 3 times on the browser and once on the psn profiles. Also, the error report messages will only show if you are signed into PSN when the console froze.

i hope this is going to help them fix MW2 for me...

thats pretty cool...but it still wont fix my broken BD player =(

***************************************************************

YOUR UNIQUE BETA KEY IS: G8T5-R8BD-66K4

***************************************************************

and? You moron.

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Firmware 3.10 lets PS3 users report errors directly to Sony

Reader Comments (65)

Posted: Nov 20th 2009 6:24PM Andrew Yoon said

Posted: Nov 20th 2009 11:15PM Dave Hinkle said

Posted: Nov 20th 2009 11:28PM (Unverified) said

Posted: Nov 21st 2009 2:01AM killdash9 said

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