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Joystiq

GameStop calling early Kinectimals purchasers about XBL lock-up

by Ben Gilbert on Oct 29th 2010 4:20PM

In response to yesterday's news about early copies of Kinect games locking users out of Xbox Live, GameStop has begun calling up customers to warn them of the issue. Amazon.com forum user Sam Beckett and a Joystiq tipster both reported calls warning them not to play the games before their intended release date; all reports indicate Kinectimals is the only game that's been shipped out early thus far.

Additionally, GameStop customer support is said to not have offered any compensation for the mistake, resulting in at least a week of Xbox Live downtime until the public release of the Xbox 360 fall Dashboard update (read: by November 4) for those affected. We can only hope the potentially affected folks now receiving warning calls from GameStop are also avid Joystiq readers -- for their own safety, of course.

[Thanks Justin!]

Source: Amazon.com forums

Tags: gamestop, Kinectimals, microsoft, xbl, xbox, xbox-live

Reader Comments (20)

Don't companies get fined for breaking street dates for games, or is there some sort of exemption for shipped vs. in-store releases?

@evilspoons That only applies if the game is street dated. Not all games are. In fact, a lot aren't. If they aren't specifically told to hold it until a specific day, they'll sell it as soon as they get it in.

@evilspoons

Yes, but only if the game has a hard release date, not all games do. The Kinect certainly does, but I remember you could buy Wii games before the Wii came out.

@evilspoons Yes, they normally do. But this is Gamestop and they'll probably just get a slap on the wrist. For the record, the game is street dated for the 4th, so they would be breaking street on it.

What's weird to me, beyond anyone buying this game in the first place, is People who bought it now and are having problems caused by it decided to put in their 360, even though they can't play it? Is there a controler option to play the game? Why did these people put the game in?

@Hoops

Because they bought a game and they want to play it???

Most people aren't smart enough to know they got something before it was supposed to come out. Most people just aren't smart period.

@Hoops This is exactly my thinking. From The articles about it, it sounds as if they got the games but not Kinect. I'm sorry but it seems quite stupid to think, "I'm missing a piece of hardware required to play this game, but i'll pop it in anyway." I feel bad for these folks unable to access Live for a week, but c'mon people think before you act.

What I want to know is if the people who were in on the xbox live preview program have this issue. I swear I get an update every 2-3 days from being in the preview program.

@donatom3 - its annoying having to go through the calibration crap over and over again.

@donatom3 let's be clear, the preview program is a beta program, you get regular updates (sometimes everyday on such programs) because you're expected you're testing out *the very latest*.

If you don't want *the very latest* (you sound like you're complaining about getting frequent updates) then don't sign up for the program - pretty simple.

@stephbu Sorry I guess my post did sound like I was complaining. I guess I was more illustrating the point that there have been many updates to the new dashboard that there is no way the version that's on the disc is the newest one. I know they have to contain a version on the disc that will upgrade all the people who don't have internet access, but the version on the disc has to be atleast 3-5 revisions old by now

Of course Gamestop isn't offering any kind of compensation. Why would they?

@Ezio Auditore da Firenze It sounds like Microsoft's problem, not Gamestop's.

@Rocketboy GS broke the street date, not MS.

@Ezio Auditore da Firenze

I think it's complete BS that Gamestop has not offered any compensation (who knows, maybe they will). It's their fault that they shipped early. One week without XBL is not insanely long, but it's long enough if you have nothing else to do or you're missing Halo Reach daily challenges. GS should at least send out 400 or 800 MS points to all the people who received Kinectimals early. I think that's reasonable.

You gotta LOVE this generation. This sort of thing didn't exist until persistent spy....er....online connections because the norm.

Oh well.

@ctg867

From the article though it sounds like these people got the kinect games and not the hardware, if that's the case and none of them have the hardware then why did they stick the games in? sounds like stupid people going and buying from a company that doesn't have any intelligence in the first place (gamestop)

I work for the so called dreaded GameStop, and any one who breaks street date gets immediate termination. I know it happens. I've seen it happen.

Why would anyone even try to play a Kinect games without the sensor that's required for it?

@greggermyster

Obviously, you haven't been paying attention to the people drawn to this....er....thing.

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Kinectimals

GameStop calling early Kinectimals purchasers about XBL lock-up

Reader Comments (20)

Posted: Oct 29th 2010 4:21PM evilspoons said

Posted: Oct 29th 2010 4:26PM Mcmax3000 said

Posted: Oct 29th 2010 4:26PM Hoops said

Posted: Oct 29th 2010 4:34PM LOKIOLR said

Posted: Oct 29th 2010 4:28PM Hoops said

Posted: Oct 29th 2010 4:34PM Shockwave said

Posted: Oct 29th 2010 4:46PM kazD said

Posted: Oct 29th 2010 4:34PM donatom3 said

Posted: Oct 29th 2010 4:41PM Radical Dylan said

Posted: Oct 29th 2010 4:54PM stephbu said

Posted: Oct 29th 2010 5:40PM donatom3 said

Posted: Oct 29th 2010 4:47PM Ezio Auditore da Firenze said

Posted: Oct 29th 2010 4:58PM Rocketboy said

Posted: Oct 29th 2010 11:15PM gonintendo said

Posted: Nov 1st 2010 9:11AM iceKXG said

Posted: Oct 29th 2010 6:27PM smoothy said

Posted: Oct 29th 2010 10:34PM asojax said

Posted: Oct 30th 2010 9:28AM Jtpimpin2327 said

Posted: Oct 30th 2010 1:58PM greggermyster said

Posted: Oct 30th 2010 8:24PM smoothy said

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