SCEA president Jack Tretton apologizes for PSN breach and outage

@copa

Yeah, total respect for that. Swallow pride man up and talk to us like paying customers and adults.

Appreciated.

@copa

I lost my Linux partition. I was annoyed they removed it without comensation. A month of online connectivity taken away later, I get 2 months of PS+, and 6 free games. Now I feel compensated.

Classy or not, it was too late. His humility was because he was compelled to humble. Lets hope that customers come first next time.

@MiguelAMX

say it with me....VI-TA

VEE--TUH!!

@MiguelAMX
It will be hacked in less than 6 months. 6 days if Sony comes out and claims that it's unhackable.

and it's not longer NGP so you can stop calling it that. VIVA VITAAAAAAAAAAAAAAAAAAAAA!!!!

@Chris DPSN AggieCEO XBLThe Aggi

Not Vita, PSV.

@Chris DPSN AggieCEO XBLThe Aggi

Actually, if Sony truly intends for it to be after the latin word "vita", then it should be pronounced "PSWita", not "PSVita", as there is no V sound in latin. It's pronounced like a W. The same also applies to "veni vidi vici".

@MC Double Def DP
Jost hope no one from the inside has to leak tech this time :/

@NineT9
http://www.youtube.com/watch?v=tE0JHJ_URm0&feature=youtube_gdata_player

@Pyrii

What part of "I want to apologize..." did you not understand?

@CleanUndies

The part where he didn't actually apologise for the lack of investment in security, the loss of user's unencrypted information. The Slowness in telling users and bringing services back online and the lack of investment in the new services causing them to be completely unusable for the first week they were back online.

All he apologised for was "The anxiety caused by not being able to access" PSN and related services.

@Pyrii

Our passwords were not encrypted ill give you that... BUT they were however Hashed... Same thing to me. And CC info was Encrypted.

I ask you this, Do you know of one case of ID theft caused by this breach? one, just one... and i will shove my foot into my mouth

@Lucky48 Not to be a anti-Sony whore (and I'll try not to be), but Microsoft and Nintendo are also corporations as well, and they too think business first, however, they are also smart enough to invest in the liability of information security.

Now, I'll give Sony the credit for the apology, it was very sincere. I could've done without it meshing into how great of a network service they are, but still sincere.

And while I'm not saying that, yeah, getting two free PSN games and such is great, don't take this situation lightly. As an IT professional, I've done some research on the incident, and it is chilling to think that a company that big would have such a weak defense in their network. The fact of how they treat their data and how secure it is, well, it's very pathetic, and for a company like Sony to treat it this way is inexcusable.

Nintendo had an attack on their network (more or less a third party company got attacked), and the hackers got nothing. And Microsoft I'm sure has had attempts on them, and as far as I know there's been no major breech of personal data (someone please prove me wrong on this). So, I'm guessing I was hoping to hear in Tretton's speech was not more apologies, but more of "we understand that security is of a greater investment, and Sony must make that their top priority." Hell, you could even have that lead into all of the wonderful services they have and are coming out with.

While their apology is fantastic and sincere, I would be fairly cautious as a Sony consumer, and for that matter.

@Neorave Sony made a mistake and paid for it..(no pun intended) I was quite upset with the network breach and the way Sony handle it.I have always been a Sony guy since the early days of Ps1.I really think now Psn will not go down again.Sony has made it their lifes work to keep the service up and going.Jack is a cool guy i really got a laugh after he said he get fired if he made fun of Kaz's ''Ridge Racer!'' .Great stuff

@Neorave You can't just go onstage and say we failed and it will happen again because we don't care about our customers.The simple fact is Sony lost money and most important customers.They understand they fked up and this should not ever had happen.Sony does care about their customers i just think when their is anything good it gets overlooked and if it's bad it gets magnified.That said Sony did mess up bad ,but even still i am loyal to the Sony brand.Beyond the Playstation

Wow, I love how I get down-rated for stating fact and reading between the lines.

I've paid my dues to Sony, I have craploads of PSN content I couldn't access during the downtime, or even when it was back online!

I wasn't posting about the cheap effort of the Welcome Back package because that's another argument, I was talking purely about Jack Tretton's non-apology for what they did.

Hell, over here when our banks screwed up they said the same thing "We apologise for the anxiety caused to our customers for the global economic problems". And they got slandered for not actually apologising for the fact that THEY CAUSED IT! For me, this is the same thing with Sony.

@CleanUndies

He apologized and went towards giving reasons why their brand is viable in

hopes to bring people back.

now if he apologized for 5 whole minutes (basically the whole video)

then he'd sound like a Whiny begger

@Shyler I fell out of my chair laughing at that Ridge Racer comment...my wife looked at me like I was on drugs...

@Chris DPSN AggieCEO XBLThe Aggi

I didn't even know Sony execs really even acknowledged their hilarious legacies from the online meme world.

That was hysterical.

@Shyler even though KB didn't show up, i still laughed

@K3ViNPwNz
Wanna Fight about it?

@Vampettrelli that Party Chat is on Vita...lol

@Chris DPSN AggieCEO XBLThe Aggi
Thats so BS.

@Chris DPSN AggieCEO XBLThe Aggi

But i want it on PS3 T.T lol, it shall be epic on the PSP2, no doubt, but im tiered of using the text chat room ingame, and it freezes somtimes too, plus its time consuming to have to press the PS button & type, id much rather be in voice chat tbh.

@(Unverified)

Its beyond Comical is what it is....lol

@Chris DPSN AggieCEO XBLThe Aggi How do you guys know that it wont come out at the same time? They did say "talk to anyone any time, any where no matter what game they are playing", So i'd assume they mean your friends on PS3 too, logic would also dictate that they would do this for PS3 users.

@mmmfishtacos Logic dictated that allowing Linux to be put on your system would open the door for a shitstorm....but we see how that went

@Chris DPSN AggieCEO XBLThe Aggi No it's when they took it away the shit started. Now the little whinny brats will never have it again, not that it was any good to begin with.

@CaptainProtonX

....and PS3. :P

@CaptainProtonX

Nothing wrong with a good ol' PS2, either.

@CaptainProtonX

Well I truly doubt that.

@CaptainProtonX
But most companies send you an email or letter and then call it a wrap. Sony rebuilt their system, is giving out free games, and the prez himself is apologizing.


For a breach of that magnitude most companies will have their president apologize. Giving out 2 free games from a selection of games that are all at least 2 years old and at most $10 apiece is not giving away free games. If I had wanted any of those 5 games I would have bought them a year or two ago. They should have given away a new game for free. A game that not everybody that wants it already owns. Seriously, If you don't already on LBP you don't want to play it. They looked at the numbers and decided that these are the best rated games that aren't selling well and offered them as choices. So they are sacrificing next to nothing.

Rebuilding the system is the absolute minimum you would expect from a company that had all l of their users information stolen.

A better idea would be to offer one free arcade game of the user's choice. 1 game that you want is better than 2 that you don't.

@Roto13

Did someone steal your Identity? Or perhaps use your credit card?

No?

I didnt think so...

@Roto13 Nobody stole my identity because I make it a personal rule not to give out my personal information anywhere that I can fake it. I also don't leave my credit card info on file anywhere if I can help it. A lot of people do, though, and they should be able to.

Don't pretend it's not a big deal. Everyone knows it's a big deal, including Sony.

@Roto13

Nah, no big deal... sign up for the FREE ID protection and you'll be fine.

@Roto13 Then why do you care? Sounds like your Sony trolling to me. It's not a big deal, no cards have been used and who cares if they have the same information that can be found in the white pages.