| Mail |
You might also like: WoW Insider, Massively, and more

Reader Comments (96)

Posted: Jan 13th 2012 12:09PM MatthewBlackwell said

  • 2 hearts
  • Report
See, your first problem is your analoghype.com account. I got rid of that crap when I stopped using Lycos.

Just kidding! I never stopped using Lycos.

Posted: Jan 13th 2012 12:14PM Player1 said

  • 2 hearts
  • Report
Maybe for now they should send an email to the account holder if there have been numerous failed login attempts.

Posted: Jan 13th 2012 1:22PM Electrium said

  • 2 hearts
  • Report
@Player1

Destructoid actually does this. I've only had it happen to me once, but it's really awesome.
Reply

Posted: Jan 13th 2012 12:16PM HumanSDKVer6 said

  • 1 heart
  • Report
How this is Live's fault is beyond me. This is basic password security. If you go to http://howsecureismypassword.net/ and it takes less than 30 minutes to brute force your password than you deserve to get hacked...

Posted: Jan 13th 2012 12:21PM tabicat said

  • 3 hearts
  • Report
@HumanSDKVer6 That site is stupid. It assumes that verifying a guessed password takes zero time and can be done an infinite number of times. That's only true when someone is trying to hack a password on your PC while using your PC, which almost never happens.
Reply

Posted: Jan 13th 2012 1:17PM benheckendorn said

  • 2 hearts
  • Report
@HumanSDKVer6 has a point.

If you could find someone on Facebook you'd learn 90% of the passwords out there which involve:

1) State (sports teams)
2) Kids names
3) Pet names

What's more likely - people have horrible passwords (and use them for everything) or Live got hacked?

For every tech-savvy reader of this site (like us) there are 50 other people who downloaded the Bonzai buddy and have 50 icons in their system tray.
Reply

Posted: Jan 13th 2012 6:12PM Enigma7ic said

  • 2 hearts
  • Report
@HumanSDKVer6 That site can't be right. It said 778 thousand years for one of my tier 4 (aka weakest) passwords.
Reply

Posted: Jan 13th 2012 12:18PM spin cycle said

  • 2 hearts
  • Report
The real security flaw would be people are using awful passwords. You still can't get in without a password.

Posted: Jan 13th 2012 12:19PM Ayepecks said

  • 2 hearts
  • Report
This is absurd for a number of reasons.

First of all, it assumes that the passwords people use are so utterly stupid that they can be brute force hacked in a relatively fast fashion. That's patently stupid, for one. Secondly, most of the phishing or hacking victims have said they had strong passwords. So unless they've been attempting to brute force crack someone's password since the original Xbox came out and they got incredibly lucky, then that's no dice. Third, I'm more than willing to bet that many of the hacking victims didn't have their e-mails searchable on Facebook or social networking sites.

It's not even a good theory. The CAPTCHA thing needs to be fixed, absolutely, but that's not even much of a security flaw in the grand scheme of things. You'd have to have good knowledge of what someone would use as a password (or have someone who has an insanely simple password) to have any value in that issue. I'm sure there's some way people are getting this information (and it's more likely they're not even finding out passwords, but using some sort of social engineering to get into someone's account -- like calling customer service and exploiting a flaw in the human system), but this doesn't seem even remotely likely.

Posted: Jan 13th 2012 12:46PM Raquor said

  • 1 heart
  • Report
@Ayepecks you're incredibly naive if you think even gamers aren't setting up accounts with bad passwords like "password", "secret123", and a variety of other first try passwords. The fact that they display if the account was valid or not is the security flaw here. Just say the login didn't work and lock that text string after 3 attempts. Changing the message doesn't do much if after 10 attempts they know it's a fake email.
Reply

Posted: Jan 13th 2012 12:59PM Ayepecks said

  • 2 hearts
  • Report
@Raquor I never said there weren't some people who surely do have bad passwords. But many are linked to e-mail addresses, so I would think most people would be smarter about it.

Plus it flies in the face of information from people who were phished or hacked -- many have come out and stated they had strong passwords with letters, numbers, and special characters and are fairly long.
Reply

Posted: Jan 13th 2012 1:12PM spin cycle said

  • 2 hearts
  • Report
@Ayepecks Maybe they cross reference the accounts to previously leaked lists of passwords (like the gawker list)?

I fully expect the hacking is coming in through the front door like this (password guessing of some sort).
Reply

Posted: Jan 13th 2012 2:07PM spin cycle said

  • 2 hearts
  • Report
@Ayepecks People always say they weren't at fault. That doesn't make it true.
Reply

Posted: Jan 13th 2012 3:34PM fohf said

  • 2 hearts
  • Report
@Ayepecks
List of worse passwords compiled by the number of people that actually use them:

http://nakedsecurity.sophos.com/2010/12/15/the-top-50-passwords-you-should-never-use/
Reply

Posted: Jan 13th 2012 12:23PM CFH GARZA said

  • 1 heart
  • Report
Everyone should set up a pass code until this is resolved, Its a bit of a hassle to enter a button combo every time you want to play but at least its another security step. Guess it doesn't help if they buy the stuff on xbox.com though.

http://support.xbox.com/en-US/billing-and-subscriptions/account-management/xbox-live-pass-codes

Posted: Jan 13th 2012 1:00PM Protege420 said

  • 2 hearts
  • Report
@CFH GARZA that does nothing for you if they are hijacking thruogh Xbox.com as that is a security layer on your xbox that only comes up when you try and log in on that specific console....... that would only work if it was your little brother or something trying to use your id on your console....
Reply

Posted: Jan 13th 2012 12:24PM xreadmore said

  • 2 hearts
  • Report
This is the way almost ALL web verification happens. This does not mean the service is hacked, or that Microsoft is lacking in their security. These "hackers" are nothing more than common thieves with a lot of time on their hands. It's like blaming a door-lock company because someone broke into your home through a window (pun).

I think the best thing to do is remove Credit Card info until MS allows some sort of secondary pass-code (like a security question) which you can set as always on. My bank does it, and since MS is almost like a bank now, maybe they should too.. but don't think that this is unique to Microsoft. They just happen to be the biggest target so the chance of a hit is far greater.

MS is correct that the service is not compromised but they can certainly take steps to make this sort of scheme more difficult... if in fact this is how they are doing it.

Posted: Jan 13th 2012 12:45PM Styli said

  • 2 hearts
  • Report
@xreadmore

Except that most site don't give away if an account exists or not. Even Joystiq doesn't do that!
Reply

Posted: Jan 13th 2012 1:18PM xreadmore said

  • 2 hearts
  • Report
@Styli
Most sites do. That's usually how I figure out my own username for sites. And even if Microsoft didn't do it, it's pretty easy to figure out if a Username is real or not.. all you have to do is try and create a new account and keep typing in usernames. 90% of the time it's taken. I mean play online for an hour and write down the usernames of the people you play with!
The username part isn't the issue, it's how they access the password... that's the big question..
Personally I think it's an inside job from a customer service rep. Don't want to blame out-sourced call centers, but you get what you pay for (cheap labor).
Heck it could be one of the Xbox Ambassadors, they don't even get paid! Would be a great scheme to just ask for a Username and Password from each person that they help.
Reply

Posted: Jan 13th 2012 1:54PM Vidikron said

  • 2 hearts
  • Report
@xreadmore

I don't know what sites you frequent, but most of the ones I frequent do not do that. For example, Engadget (and I assume every site that that uses the Disqus comment system) says in "incorrect password" every time, even if it's actually a bad account name. The Anandtech forums say "invalid username or password". In my experience the Anandtech error is the most common. You should never give away any information during a failed login.
Reply

Posted: Jan 13th 2012 4:20PM sonicspike41 said

  • 2.5 hearts
  • Report
@xreadmore

Even an ambassador was hacked and taken for a ride. Xbox support frequently lied to and/or misled her too. It wasn't until she raise a big stink that anything was even done about it either. Kind of shows Microsoft is trying to downplay the situation a bit. They escalated and resolved her case ASAP once it started getting significant internet attention, even though they have taken 3-4+ months for some people.

Many sites will say if an email address or username is already in use during registration, but will not inform you during login. The important thing here too though is that Live has a captcha code that is extremely easy to bypass, and at that the code only comes up after 8 failed attempts. Most sites would require a captcha after only 3 failed attempts. Some sites will also send an email requesting verification of a password change or reset.

Regardless of whether or not this is how the accounts are actually being compromised, it's still a flaw in Microsoft's security, and one they hopefully take seriously. They're being way too lax with their login system, especially since they do everything possible to keep your billing info for as long as possible.
Reply

Posted: Jan 13th 2012 8:14PM mahouneko said

  • 2 hearts
  • Report
@sonicspike41
Not just the Ambassador lady, former Joystiq editor Xav de Matos had his account hacked as well and he wrote up an article about it at ShackNews.
Reply

Posted: Jan 13th 2012 12:32PM FredMC said

  • 2 hearts
  • Report
hacknotifier.com, and easy way to check your email to see if it shows up known databases

Posted: Jan 13th 2012 12:50PM superfrick said

  • 2 hearts
  • Report
@FredMC Yea.. and what's to say that putting my e-mail address into it doesn't hand over my e-mail address to those databases? :)

I quite simply don't have the same e-mail/username on social sites than I do on anything that I spend money on. I am not the same "Superfrick" that you'd find on xbox, psn, whatever.
Reply

Posted: Jan 13th 2012 12:42PM The Pork said

  • 2 hearts
  • Report
I've never heard of the Anal Og Hype domain before.

Posted: Jan 13th 2012 12:44PM baby sea tuna said

  • 2 hearts
  • Report
@The Pork

I bet Snoop has.
Reply

Posted: Jan 13th 2012 12:57PM warhammermarine said

  • 2 hearts
  • Report
I just tested this on my account. When you hit the Sign in with different account and use the same previous email. You have to enter a CAPTCHA code regardless.

Looks like Microsoft closed the loop to me.

Posted: Jan 13th 2012 1:08PM Grimbear13 said

  • 2 hearts
  • Report
@warhammermarine
You probably do it 1x with another valid account and then reset to the original.
Reply

Posted: Jan 13th 2012 1:00PM benheckendorn said

  • 2 hearts
  • Report
If you could find someone on Facebook, you'd easily learn:

1) What state they are in - for sports related passwords (like "packers" which is probably 90% of Wisconsin passwords)

2) Pets names - another huge chunk of passwords.

3) Their kids names - the last remaining chunk.

If the hacker is more clever deducing passwords than the user is picking them (likely) than that could be your answer right there.

Posted: Jan 13th 2012 1:25PM baby sea tuna said

  • 2 hearts
  • Report
@benheckendorn

All very true. No hacker ever went broke underestimating the average American's stupidity.
Reply

Posted: Jan 13th 2012 1:00PM cliftonJONES said

  • 2 hearts
  • Report
What he said.

Posted: Jan 13th 2012 1:07PM Eyghon8 said

  • 2 hearts
  • Report
if you have Call of Duty Elite paid or free from the LE you have to have a CC on file with MS or Elite will suspend your account until a CC is on file. I don't understand why, but that's how it is.

Posted: Jan 13th 2012 1:10PM Roto13 said

  • 2 hearts
  • Report
I can't believe there are still apologists for this crap. The same people who believed Microsoft early in the 360s life when they blamed the RROD on people not keeping their consoles in well ventilated areas.

Posted: Jan 13th 2012 1:51PM Raffi256 said

  • 2 hearts
  • Report
I don't think trying to guess people's weak passwords constitutes "hacking".

Posted: Jan 13th 2012 2:05PM Kougeru said

  • 2 hearts
  • Report
They're full of crap. It's definitely their own security flaws. Blizzard pulls this same crap. I stopped playing WoW and using the hotmail address tied to it in 2006...and that was the ONLY thing I used that password on. The security question was completely fake "Who is your favorite teacher?" or whatever...and I put in some Latin phrase. In 2009 the WoW account was hacked...in 2010, the hotmail account. They both of course blamed me even though I didn't touch the accounts for years. It's a simple brute force attack I think...years of guessing passwords probably in my cases. Still a security flaw on their end

Posted: Jan 13th 2012 2:15PM SokakuTakeda said

  • 1 heart
  • Report
Dumb users... you can only try to make them care about their stuff, but they won't and they'll blame someone else when their shit gets stolen.

Posted: Jan 13th 2012 3:01PM Roto13 said

  • 2 hearts
  • Report
@SokakuTakeda So what exactly do you make of the fact that this is happening with Xbox Live users more than anyone else? Are people who own Xboxes just naturally more stupid than people who own PS3s, where this doesn't happen often enough to be a widespread issue like it is here?

It's amazing that there are still people blaming the victim after all this time.
Reply

Posted: Jan 13th 2012 2:16PM gravemistake said

  • 2 hearts
  • Report
Um yeah, you do realize that it would take a hacker close to forever entering in passwords over and over again to see if they work. With all the different password combos and without the aide of a program to try to get in they would manually be entering in different passwords over and over again until they got one that worked. That would also send red flags to MS if a hacker spent an entire day trying to get into an account and they would know that is how the hackers are gaining access to the accounts.

I seriously doubt this is how the hackers are getting access to the accounts.

Question is: did the accounts that were hacked have security questions associated with them and not a trusted pc? If so then add a trusted pc which will remove the security question option since a security question is a lot easier to figure out for a hacker to reset your password than the other options.

goto xbox.com and sign in.Click on My Account, click on change password and then find the Security info in the Account security section and click on Manage.

Add your computer name as a trusted pc and an alternate email address or your cell phone so that when a hacker tries to get into your account they won't see the security question they will only have customer support, use your trusted pc or email a link as options. Much more secure than a security question.

Note if you don't have a trusted pc as an option the security question will show up. Once you add a trusted pc, the security question will not be there for a hacker to gain control of your account.

But that's not to say this is how the hackers are getting in... if they have your password they got it from somewhere... the odds of them guessing it are fairly slim.

Posted: Jan 13th 2012 3:01PM devwild said

  • 2 hearts
  • Report
Being able to determine a valid username (which for live and many other systems is just an e-mail address) is not a serious security issue. Your username is exposed through any number of other insecure methods, including e-mails to your account. Pretending an account is valid when it's not or visa versa is "security by obscurity" in its weakest form, and completely meaningless in the security world. Your actual authentication methods are where the work should be focused.

....

"AH suspects that the hackers grab gamertags from a game of Halo or Call of Duty, then Google the tags to find associated emails on social networking sites. They now have a potential list of Windows Live IDs. "

You can stop right here, because this list is going to be 80% correct. It's not hard to guess account/email combos because people are consistent. You don't need the verification for this to be used for brute force attacks or phishing schemes. Changing that feature does not significantly change your exposure.

Posted: Jan 13th 2012 3:14PM vespir78 said

  • 2 hearts
  • Report
I recently got hacked (day before yesterday) and all I can say is I NEVER gave out any info. I've been on the Gold Membership since 2005 and never had any issues until now. I just hope I get refunded from Microsoft, because it seems like a lot of people are having to jump through some hoops.

Posted: Jan 13th 2012 3:28PM ZenGaijin said

  • 2 hearts
  • Report
@Kibbles XIII I was able to do it from the dashboard. Under settings then account. Then go to manage payment options and remove payment option.

I was able to get rid of my card that way.

Posted: Jan 13th 2012 5:10PM lazerbyte said

  • 2 hearts
  • Report
See when the PSN got hacked Sony ADMITTED it and took measures to prevent it!

When it happens to Live MS DENIES it and says don't worry about it. In the meantime you have unauthorized charges on your credit card!

Why do people say that Live is a much better experience?

If you cannot access your account from the console that is a flaw right there. You have to access from the web and I don't fully understand the purpose of that? How difficult is it to allow access from the console?

MS needs to make some changes and really REALLY improve their customer service and STOP STOP STOP outsourcing to India as they are not doing a good job as they create more confusion and problems!!

Maybe it will require another class action lawsuit to get their attention!!

Posted: Jan 13th 2012 5:11PM Scuba Steve said

  • 2 hearts
  • Report
"Mircrosoft told us recently that the Windows Live ID has not been compromised and the FIFA hack, along with other similar incidents, are cases of social engineering or phishing."

Microsoft also said they're post 50% RROD failures was "within industry standard failure rates".
They have lied to me before & if it wasn't for the awesomeness that is Gears Of War I probably wouldn't put up with their lies... Damm you Gears of war for being so awesome!!!

Posted: Jan 13th 2012 5:11PM yab said

  • 2 hearts
  • Report
Well I got hit unfortunately. Just called them up to report it. Now I gotta wait for the investigation to conclude with a hopefully happy ending.

Posted: Jan 13th 2012 5:23PM SThompson said

  • 2 hearts
  • Report
This article made me think of a strange issue Amazon had. I have one variation of my password for Amazon, and another longer one for something else. I accidently entered in the longer password, and Amazon let me in.

Posted: Jan 14th 2012 12:22AM AFATALERR0R said

  • 2 hearts
  • Report
So...as I've been saying since the beginning. This is a phishing job, not a hack. PS fanboys are begging for it to be a hack, Xbox fans are usually uninformed and get scared.

Featured Stories

Image

Stiq Figures, May 14 - 20: He's heating up edition

Posted on May 27th 2012 11:30PM

Image

The Joystiq Indie Pitch: Ballin

Posted on May 27th 2012 10:30PM

Engadget

Engadget

TUAW

TUAW

Massively

Massively

WoW

WoW