Garden attributed the problems to social engineering, phishing, keylogging software, and other reasons not endemic to Xbox or Microsoft. "While we here at Xbox have no evidence of a security breach in the Xbox LIVE service," he said, "that is of little comfort to our members whose accounts have been compromised by malicious and illegal attacks."
He recommended personal security measures to guard against this, including adding additional verification methods to your account "and reducing the amount of personal information shared online or through social networks." Additional proof helps guard your info, he said, and also makes it easier for Microsoft to investigate cases and issue refunds. "We still have a few cases that are taking longer to fully recover and some refunds are still being processed," he said, "but we're making great strides. We hope our customers are experiencing the improvements firsthand."