fremastr

Calls: 15
Date service center received xbox: june 1st
Today’s date: july 23rd
service center received xbox: june 1st
-why does a microsoft owned and ran 'service center' enjoy bending me over?
my 'microsoft made' xbox 360 has been in the 'microsoft owned' service center since june first, it's july twenty third. I've made, according to your computers, 15 different calls about one issue. Each call taking between 15-30 minutes just to get someone on the line, who can't help me, passes me off to a supervisor, who then tells me i have to schedule a call back time. Today was my 4th scheduled call back in which i've freed up 5+ hours, per call, of my personal time in order to meet their schedule. i have been called back zero of the scheduled 4 calls. i call again today, wait 20 minutes for a person who attempts to transfer me to a supervisor, but the supervisor determines my problem is not worth his attention and informs me i have been rescheduled (without my notification) for an additional (5th) call back. After managing to get the supervisor on the line, he (eric) then tells me, my most likely compensation for my 15 calls, 4 different 5 hour time frame call backs which were never made, and 2 months of not having my xbox 360 because of a well known and acknowledge hardware problem one month and 23 now days of that time of my xbox actually being in their 'service center', my most likely compensation is a refurbished xbox 360. My compensation, for over an entire work week's worth of hours spent on the phone or waiting for a call which never came, is someone elses fixed xbox 360, which was the original agreement in the first place, except now it's not even my xbox 360.
so again, my question is...
-why does a microsoft owned and ran 'service center' enjoy bending me over?


this is one of my unanswered emails