Steven

@Deegan , how could it be more explicitly than this?

http://www.joystiq.com/2010/09/05/free-borderlands-update-will-raise-level-cap-rebalance-main-gam/

"Those would be a new level cap and a rebalancing of the main game to accomodate the new level cap. And neither of those will be included with the latest DLC. "

..........I'm also in the UK

I just had an E74, got my e-mail with UPS label withing an hour and my console is already on the way back to me in under 1 week. If I were you I'd cancel the repair on the support site and open a new one.