Manny

I recently too have had numerous problems with Square Enix and with the recent occurrences I have been left in the dark with no help and with no way of getting my account ban lifted. Within the months of June, July, and August my account was banned twice. The first time being able to have it lifted finding out that they could not and would not express why they did ban it and that it was never justified. The second time which now places my account in a permanent ban with no means or justifiable purpose to do so. The odd thing is that I did not have any playtime in between those bans and yet they accuse me of violating their user agreement(s). Despite the fact that Square Enix reserves the right to ban an account regardless of a players action even though they have done nothing wrong, this is just plain ludicrous. This is true as I have verified it time and time again through the process I took to try and reason with Square Enix from numerous phone calls to there customer service and online “Chat Support”. I have been a customer to Square Enix for the past 3-4 years playing Final Fantasy 11 online and wanted to continue to use there services yet, what I’m I to do now? The last step I took was the final one available. That was the communication was by letter to a man named William Bisby who’s position is “Account Manager”. I was told that he could reverse any ban that’d he see fit to do so. Today is the day I received his letter back and might I add was a failure as he proclaimed in his last paragraph, “We consider this issue closed and further correspondence in regards to this is unnecessary”. I was shut out with nothing left to do. If anyone manages to read this, I have posted the letter I received from Mr. “Bisby” and then maybe you too can see how Square Enix treats there customers who’ve contributed to there products and services by banning there accounts for absolutely no real cause.


Ps. Since I’m unable to post the picture in any form except text I cannot show it on this forum otherwise reach out tome at prboymanny@aol.com and I will be glad to forward anybody a copy of this letter.