krae_on

this is bollocks.

5000, out of how many million users by now?
also they didn't check or take into account model changes. If 4000 of those 5000 had a launch model, the rate will be high of course.
that survey is not representitive at all, in any way whatsoever.
it's like saying 90% of people would never buy a PS3, because I asked 20 of my friends and neighbours.

also, you can easily tell the survey is biased. people voted the MS service to be the least helpful? if my console breaks, i call. 5 days later i have my fixed console in hand. if my controller breaks, i call. a week later i get a new controller. free.

call sony. you get to pay for the shipping to them, then it turns out your console's warranty expired after a year (360: 3 years. Wii: 2 years, here in europe anyways.), or they can't even exchange your 60 GB model with PS2 compatibility for another 60 gig model, cause they happen to have none around, or they take 6-8 weeks to send you your replacement.

nintendo is in between. service is helpful and all, but not the fastest either.