Dee

Being in a family of gamers, I pay for my nephew to play Warhammer Online. When this "billing error" happened, I was traveling 550 miles to visit family with my 3 month old daughter. Mystic Entertainment's only comment to me was to call my financial institution (Bank of America) because they will refund the money and overdraft fees and they are "sorry for the inconvenience". They can't understand that they could have put me in a very bad position with having to get home and having my checking account literally wiped out by bogus charges and subsequent overdraft fees.

I was able to file a claim with the bank; however, do to the small amount of each claim ($15.89x22), the money will not be refunded nor will the overdaft fees be reversed until the 22nd.

Luckily, this did not financially cripple me even for a moment but it could have been bad, very very bad.