Captain Calvert

I don't know about the U.S, but support here in Europe is apalling. My brick started to crash on start-up every time about a week ago. I called support and was given the choice between Swedish or English support. Sweden is closest to where I live, so I chose Swedish. After a four minute wait an englishman picks up. He introduces himself with the speed of colibri's wing flaps, and before I get to tell him about my problem, he says: "We'll call you back".
What!? Oh well. One hour later my phone is still silent as a church on a saturday night, so I call again. I choose Swedish support. A few minutes later I get another dude from Britain, but at least this one hears me out.
I tell him about the crashes and the red lights, and he agrees that I'm eligable for a replacement. No arguments at all. Thank God! Then he asks me if I have a cardboard box. I don't, but I say yes, because I figure I can buy one at the post office down the street. It's such minor expense that I don't really care. He says he'll send me a label that I can print out, and stick on the box. I'm then to stick the brick in the box and ship it off to Germany. I agree to this, and he goes throught the process of registering my brick on the net as this is necessary to get the procedure going. Then he says that I'll have the label in two or three hours.
Three hours later there is no label in my inbox, and by then the support is closed for the day.
I give them one extra hour the following morning to send me the label, but the inbox is still empty.
I call support again, press for Swedish support, wait, and guess what, I get an englishman. He introduces himself extremely rapidly (are these guys on speed?). I serve him my grievances politely, to which he replies: "Someone will call you back." What!?
An hour later no-one has called. I call again, and just for the pure fun of it press for Swedish support. Of course, as expected, I get another englishman. But praise the Gods! This one actually listens, and he even seems genouinly sorry about how I've been treated. I tell him about the label that never arrived, to which he replies that someone has playing a joke on me! "That's not the way we do things", he claims. I'm stunned. Apparently the procedure is to send me the whole box with the label via UPS, who will then pick up the faulty product. This excellent gentleman residing in a party of morons and practical jokers then finally gets things going. My brick is on the way to Germany as I write this.
But of course, nothing is ever streamlined with these matters. The parcel has already been stuck one day extra because of "an exeption" (whatever that means) according to the UPS tracking service. I get the feeling that I won't be playing PGR 3 this weekend, and probably not the next either.