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dyeknom

Member since: Dec 24th, 2011

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Xbox Live 'FIFA hack' concerns continue to escalate, Microsoft states Windows Live ID not compromised

Jan 4th 2012 12:34PM (Joystiq)
My account was also stolen the day after Christmas... except the person who stole my account managed to change my password to my Live ID as well.

i logged into my Xbox to find it was logged into another system, points stolen.

The real gem of a story comes from my interaction with Windows Live ID support. My recovery email and information has been changed, so I have to submit some stupid form that pretty much does not apply to a primarily XBL account... yet they continually note that they cannot verify information and to "try harder" to remember the pertinent information... despite answering all of the fields that apply. Essentially telling me that they cannot help me, XBL support tells me that i may have to set up a new Live Id at the end of the 24 day investigation period.

Windows Live ID has to be the most ignorant, ass-backward support I've ever seen. "Hello, my account has been stolen. On the 26th the password, recovery email and presumably name/security questions were all changed. All XBL points stolen from the gamertag and used on a different console" ... Does it take a friggin rocket scientist to notice something shady? No... but they sure as hell can give me the run-around.

Microsoft is definitely losing a customer over this situation. The pathetic part is that email is rarely used for anything and there have been no phishing emails clicked and NONE of my other emails from gmail, yahoo, etc. had been compromised. Big shock there.

12 Days of Joyswag: Halo Reach-themed Xbox 360, Halo Anniversary, and Turtle Beach PX5 headset

Dec 25th 2011 4:47AM (Joystiq)
Something about being a crazy, sexy tiger

12 Days of Joyswag: Nintendo 3DS plus eight games (and a ton of Skylanders)

Dec 25th 2011 4:45AM (Joystiq)
Usually in a box, with a fox

12 Days of Joyswag: Halo Reach-themed Xbox 360, Halo Anniversary, and Turtle Beach PX5 headset

Dec 24th 2011 3:23AM (Joystiq)
"I hope you have a cherry day"

Not sure how one has a cherry day... but ill take it.

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Now Playing: May 28 - June 3, 2012

Posted on May 29th 2012 11:59PM

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