I've always liked the tiger mounts I just don't get why the Nightelves get them. Their mounts should be some form of tree and the tiger mounts handed to one of the horde races where they'll be appreciated more.
You know I understand things break, nothing is perfect but the repair 'experience' has alot to be desired.
April 1/07- Launch 360 dies 3 red lights. Since the call centre was closed had to wait till the next day.
April 2/07- I'm introduced to the most annoying computer voice phone support, Max. Honestly he seems way to eager and happy my 360 is dead. Regardless after listening to him go on I finally get a live person. I explain I have an extended warrenty and the problem. I'm first told that it's my VGA cable as MS does not support VGA, after she found VGA was recently supported by MS, she agreed it was my console and told me i would have to pay shipping there and back, and the cost of the repair. After a hold of 15 minutes I'm told my extended warrenty was recently changed to cover all the costs and a prepaid box will be sent out and I will get it in 3-5 business days.
April 11/07- No box arrived and though it was a long weekend I decide to give them another call. Max hates it when you just say 'agent' Anyways I get someone who tells me the box was processed and wait till Friday or 72 hours. Ok fine
April 13- Now told there was no box ever sent out and was apologized too and a new box would be sent out.
April 17- Box received by Purolator not UPS as they said it was. I open the box for packing supplies but no 'instruction' sheet. No problem I remember what they wanted. Put console in and seal it all up and call Purolator. Purolator has great service, got a live person almost instantly and they had someone at my door within the hour to pick up my console.
April 18- Console received at repair centre according to Purolator tracking.
April 25- No communication, contacting support I'm put on hold for 30 minutes for them to come back and ask if I shipped it, I give them the tracking number and they put me on hold for another 10 minutes. They return to tell me they received my 360 and that it can take up to 90 business days for them to repair it and then hung up on. Calling again I'm told to wait another week and dont be impaitent, my 360 will be done when it's done.
April 30- I call again. Placed on hold for 15 minutes. Asked to hold again for another 15 minutes, Asked to reverify the reference number and tracking number. Another 15 minutes. Am told not to worry my 360 is not lost but to please hold as the rep has to speak to the supervisor. Another 15 minutes and I'm told my 360 is repaired and they will ship it out.
May 3rd- Get my 360 back, not my original unit though.
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I hope this isnt the great service they wanted me to experience.
Actually, this may be a "Sale" From BestBuy/Future Shop to make the PS3 more appealing and move units.
The website has a lowest price gurantee. If the item has a lower price somewhere else (even their own stores) they will match and beat the price by 10%. So if you put the work into it and order online, the PS3 is basically 593.99 Canadian.
It works out in the end as not many people know about the low price gurantee, or don't want to put the work in to get it. Though this is just Future Shop but I'm sure Best Buy Canada has the same gurantee. You also have 30 days to find the advertised price.
Enter to win a Spectral Tiger Mount from WoW Insider!
Jul 26th 2007 12:17PM (WoW)Moore: Don't focus on Xbox 360 failure, focus on repair
May 8th 2007 7:00PM (Joystiq)April 1/07- Launch 360 dies 3 red lights. Since the call centre was closed had to wait till the next day.
April 2/07- I'm introduced to the most annoying computer voice phone support, Max. Honestly he seems way to eager and happy my 360 is dead. Regardless after listening to him go on I finally get a live person. I explain I have an extended warrenty and the problem. I'm first told that it's my VGA cable as MS does not support VGA, after she found VGA was recently supported by MS, she agreed it was my console and told me i would have to pay shipping there and back, and the cost of the repair. After a hold of 15 minutes I'm told my extended warrenty was recently changed to cover all the costs and a prepaid box will be sent out and I will get it in 3-5 business days.
April 11/07- No box arrived and though it was a long weekend I decide to give them another call. Max hates it when you just say 'agent' Anyways I get someone who tells me the box was processed and wait till Friday or 72 hours. Ok fine
April 13- Now told there was no box ever sent out and was apologized too and a new box would be sent out.
April 17- Box received by Purolator not UPS as they said it was. I open the box for packing supplies but no 'instruction' sheet. No problem I remember what they wanted. Put console in and seal it all up and call Purolator. Purolator has great service, got a live person almost instantly and they had someone at my door within the hour to pick up my console.
April 18- Console received at repair centre according to Purolator tracking.
April 25- No communication, contacting support I'm put on hold for 30 minutes for them to come back and ask if I shipped it, I give them the tracking number and they put me on hold for another 10 minutes. They return to tell me they received my 360 and that it can take up to 90 business days for them to repair it and then hung up on. Calling again I'm told to wait another week and dont be impaitent, my 360 will be done when it's done.
April 30- I call again. Placed on hold for 15 minutes. Asked to hold again for another 15 minutes, Asked to reverify the reference number and tracking number. Another 15 minutes. Am told not to worry my 360 is not lost but to please hold as the rep has to speak to the supervisor. Another 15 minutes and I'm told my 360 is repaired and they will ship it out.
May 3rd- Get my 360 back, not my original unit though.
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I hope this isnt the great service they wanted me to experience.
Ohh Canada, fork over another $50 for PS3
Jan 28th 2007 11:31AM (Joystiq)The website has a lowest price gurantee. If the item has a lower price somewhere else (even their own stores) they will match and beat the price by 10%. So if you put the work into it and order online, the PS3 is basically 593.99 Canadian.
It works out in the end as not many people know about the low price gurantee, or don't want to put the work in to get it. Though this is just Future Shop but I'm sure Best Buy Canada has the same gurantee. You also have 30 days to find the advertised price.