Marc

The problem with people having multiple problems is due to the fact that Microsoft is sending a refurbished console back. If they can't fix the issue when the model is new from the factory, how are they going to fix it when someone is manually trying to repair a console vs an assembly line. I'm sure the multiple failure rate wouldn't be so bad if they just sent out a new 360. I've purchased many refurbished electronic products and more than 50% of the time, the device fails within one year...normally for the same reason it was sent back to the manufacturer the first time.

Just called in today to send in my 360 for the second time now. Another hour of my life wasted having to talk to someone who has no technical knowledge whatsoever. The second unit lasted all of about eight hours of play before it died. The analyst that I talked to had never seen the error before and could find nothing regarding the error. For those of you who say that they've never had problems, I have an original launch Japanese PS2 and an original launch US PS2 and have had ZERO issues with them. The Japanese PS2 fell from a four foot drop around the 100 hour mark and didn’t break a thing even with a disc inside. The Japanese model has well over 1000 hours of play and the US model has over 600 hours of play. The 360 makes me feel like I bought a KIA instead of a Cadillac or Lincoln as it was advertised.