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Killer B

Member since: May 8th, 2007

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Joystiq1 Comment

Moore: Don't focus on Xbox 360 failure, focus on repair

May 8th 2007 6:57PM (Joystiq)
My treatment by Microsoft once my 360 failed?
Well lemme see if I can recall...

My first one was broken out of the box on launch day and was I lucky enough to have an in-store replacement.

THAT console displayed the red ring of death literally a week after the insufficient 90-day joke of a warranty had expired. I paid $129 to have that fixed.

Just when I thought things might be looking up and Microsoft announces they will be extending the warranty and paying us all back, I find out Microsoft mailed my check to my PREVIOUS address (which I had updated in their system.)

Their response?

"You need to contact the people at your old address and retrieve that check from them. If they no longer have the check there is nothing further we can do to assist you at this time."

My response?

"Yes hello, Gamestop? How much trade-in value for a pre-owned 360?"

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