If your Xbox 360 fell victim to the E74 error and you paid Microsoft for the repair, you should have received a refund check back from the company by today. If you paid for a repair and have yet to receive a check, you'll need to follow up with Microsoft before the hard deadline of November 1, 2009. After that ... well, you're just going to have to eat it.

The E74 error was placed under a similar warranty to that of the Xbox 360's "Red Ring of Death," after data revealed it was another widespread defect for the console.

[Thanks, Matt L]

Microsoft – the manufacturer of the RRoD-prone Xbox 360 – has confirmed to Joystiq that it's discontinued its policy of providing a prepaid box with shipping label, more commonly referred to as the "coffin," for all Xbox 360 repairs. As of May 26 the policy was discontinued "in an effort to expedite the repair process." Customers will have the option of receiving an e-label to slap on the box they ship their bricked consoles in, but the days of the "coffin" are now over. A Microsoft spokesperson tell us, "Customers can now ship their consoles themselves using an e-label provided by Microsoft and do not need to wait for an empty box to be shipped to them."

Apparently Microsoft's accountants were getting tired of that budget line item signifying thousands of dollars spent on providing cardboard boxes to the millions of consumers with defective units (often multiple times). We likely should have seen the writing on the wall when we recently contacted Microsoft to find out what recourse customers had if customer service wasn't offering coffins.

Our advice: Mail it to Microsoft in whatever packaging you've got lying around (remember: they're going to fix it regardless) and save the special, custom-fit packaging they mail it back to you in. Odds are you'll use it again.

It's been a difficult time for you, we know. While all your friends were getting the radical Red Ring of Death and happily cashing in on Microsoft's three-year Xbox 360 warranty, you had to make do with a decidedly less impressive (though equally cataclysmic) hardware failure, one that couldn't even manage to spit out more than a few crimson lights.

But your lonely torment is at an end, with Microsoft ceasing its defection discrimination and revealing via the Xbox Support page that the mysterious E74 error is now covered by the RROD's three-year warranty. Microsoft has determined "that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console," and will "refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message." If you don't automatically receive this refund by July 1, 2009, you'll need to claim one through xbox.com/support before November 1, 2009.

Hooray! Welcome to the club, E74 victims! Um, sorry about your Xbox.

[Thanks, Peter]

We discussed it at the end of Episode 111 of X3F yesterday, but we continue to hear from folks that Microsoft's repair support isn't offering "coffins" to return busted consoles. Just to retread this issue, Microsoft confirmed to us a couple weeks ago that postage-paid boxes should be offered in "all scenarios, regardless of the repair." Furthermore, "this policy is global, not region-specific."

To help those out who continue to have issues with this explicitly stated service, we've contacted Microsoft PR to ask what recourse customers have who are not being offered coffins. We will update as soon as we receive a response. We've placed the policy after the break for reference.

So, we only tracked around 60 incidences of E74 in our last batch of emails, so we thought you'd be interested in seeing the results after we cataloged the more than 170 emails we've received about E74 since our original piece went live.

As you'll see, there's a huge increase of E74 claims since the launch of the New Xbox Experience. In fact, you can see a spike right around November, and many claiming an E74 in that month say it was just a day or two after installing the firmware. The evidence that we've gathered from emails, our poll and the Engadget poll all points to the same conclusion: There's been a definite increase in E74 errors since the NXE dropped. Whether that's due to a change in error reporting, a change in the way the system operates causing the error or simply increased use during that time, we can't say. Check past the jump for all the data.

With all this talk of the Xbox 360's E74 error, and the continued presence of the RRoD, we are reminded of former Microsoft executive Peter Moore's request that we not focus on the Xbox's problems, but rather on the quality of the repair service. To that end, we've received conflicting reports about whether consumers are being offered the option of receiving a box -- which has come to be known as "the coffin" -- from the company, when dealing with Microsoft's customer service in India. When we took a quick sampling earlier this week using Twitter, answers were all over the map, so we followed up with Microsoft to get a clear and direct answer.

Reports that the company now requires consumers to find their own packaging when sending in an Xbox 360 for repair are "inaccurate," a Microsoft spokesperson told us. The company has always given two options and "this policy is global, not region-specific." Customers have the choice of either printing an e-Label (and providing their own box) or receiving a coffin from the company (this should take about five business days).

The representative did "confirm that the same policy applies to all scenarios, regardless of the repair." So, just to clear up any future confusion: There should always be the option of receiving a coffin when dealing with an Xbox 360 repair scenario.

Reference -- Official Microsoft repair FAQ
Reference -- Online console repair support

When we recently posted about the Xbox 360's E74 error and asked for your input, we weren't prepared for the staggering response we'd receive. Within a few hours, we had dozens of emails from readers like you who had experienced this particular hardware failure (typically caused, according to unofficial web reports, by a loose scaling chip). It was surprising to touch such a nerve, but what really knocked us for a loop was what we found when we started compiling the data sent to us.

[Update 2: The results are in, check them all out right here.]

Considering the Red Ring of Death (to put it kindly) debacle, we're going to be extremely careful with what we say here. We're starting to see and receive numerous reports from readers, friends and in forums like this of Xbox 360s becoming the victims of an error labeled by the console as "E74." We've received only a few of these reports (two in '07; one in '08) prior to the recent barrage of complaints. When contacted, a Microsoft rep told Joystiq she wasn't familiar with the problem (the company is currently looking into it), so here's what we've been able to piece together by ourselves:

The E74 error seems to be related to video problems. It's occasionally caused by a faulty AV cord, but more often than not, the solder on the ANA/HANA (in HDMI models) scaling chip has come loose. In fact, many have reported creating a temporary fix by wrapping pennies in electrical tape and weighing the ANA/HANA down. (For the record, we're not suggesting you do that.) Before the error, the system usually starts showing graphical problems like lines across the screen or snow. It's accompanied by one red light in the lower right-hand quadrant.

So, we've got a poll right after the break where you can weigh in with your own experience. Also, if you've got more details, we'd love it if you would email us here.

[Update 1: Our friends at Negative Gamer just sent this interesting Google Trends result our way. As you can see, E74 was basically a non-issue until August of 2008. Interesting ...]

We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around MS not sending a coffin because Galleher's address wasn't recognized -- it's speculated in the piece this is because the United States Postal Service delivers mail in the region to post-office boxes. Meanwhile, other attempts to circumvent the address glitch with Microsoft also failed. Although Galleher's circumstances are slightly out of standard parameters, the whole piece reads like one giant failure in customer service.

One of the better parts in the story is Galleher wrote a letter to Xbox honcho Robbie Bach, stating that Microsoft ought to be "ashamed that a group of women at Victoria Secret can figure out how to send a bra to [her] via UPS and yet Microsoft can't figure out how to send an empty box."

For fairness, we contacted the Nome, Alaska visitor's bureau to get a little more background about the mail situation in the town, located at the end of the Iditarod Sled Dog Race. The incredibly pleasant woman on the phone said she had the same problem when dealing with another computer warranty situation and the post-office box issue causes problems from time to time. As for Galleher, Microsoft contacted her directly through an advocate to inform her a "repaired console" should arrive by March 17.

[Thanks, Matt S.]

Talking with Edge Online, Microsoft's Aaron Greenberg discusses the past and present Xbox 360 hardware situation, claiming that those bleak days of RROD failure are (mostly) over.

"What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue, and know it's fixed, then we're good going forward," said Greenberg. "We've put the worst behind us on this, but we know there are a few lagging systems, and so we want to take those and make it right."

Hopefully, Microsoft can move towards a brighter future with its more reliable Jasper technology and leave its problematic hardware past behind. Those early RROD days were really, really, really bad and we welcome any improvement in hardware quality. If not for Microsoft's sake, at least for ours. Sending out RROD condolence cards is getting old.

Each week Jeff Engel and Geoff Brooks contribute Counting Rupees, a column on the business behind gaming:
This past week, my 360 finally gave up the ghost. It began with an occasional hard freeze, and a day later was freezing every two or three minutes – a tell-tale symptom of impending red rings of death. Unfortunately, my Xbox exhibited all of the symptoms except an actual series of red rings: a problem that, as the Microsoft support agent informed me, meant that my device was no longer covered by the extended warranty. There goes $99. A series of problems sending me e-mails (and later the actual shipping box) have cost me at least a month of playing time ... during the busiest gaming season of the year.

The point is not to complain about my problems per se – I'm hardly the first gamer to have experienced these issues and I'm sure that I won't be the last. But since I haven't been playing, I've had a lot of time to think about the implications of these issues on hardware manufacturers, publishers, developers, and even retailers. Do my problems matter to the businesses that care about me?

A Microsoft staffer has revealed that, beginning next year, users of the New Xbox Experience will be able to use an "Avatar Store" to buy clothes and other branded items for their avatars. What's with the surprised expressions everyone? Oh, sorry, did you not totally see this coming?

Robin Burrowes, European product manager for Xbox Live, told Videogamer.com, "The plan of record will be to launch a more extensive Avatar Store from spring time onwards next year, and that store in theory would have branded content in there, game publisher IP stuff in there as well."

What shirt do we most look forward to spending our hard-earned cash on? Why, a red-ringer-T, of course! Thank you.

[Via X3F]

According to DailyGamesNews, Microsoft is the target of a class action lawsuit in California, alleging that not only have too many Xbox 360s failed, but that the company concealed the fact to "compete with the pending launch of Sony's Playstation 3 and Nintendo's Wii gaming systems." If it loses the suit, Microsoft would have to "disgorge" all the cash it made on the 360 and implement a refund program in California.

... Ladies and gentlemen, our economy is hurting. Now is the time for us to rally around our gigantic corporations, not try to tear them down! Did you know that Bill Gates is only the planet's third richest man now? Can you imagine how that must feel, being a hair's breadth from being surpassed by steel magnate Lakshmi Mittal? No. No, we bet you can't.

You know that part of the beach where there's only one set of bald-eagle-skin loafer footprints? That's where he carried you.

When tester Robert Delaware spoke with VentureBeat about problems with the 360 hardware, he said he did so because he "believes passionately in his work ... and in the Xbox 360 gamer community." Now, Delaware has been rewarded for that passion by being fired by Microsoft. Lest there be any doubt about Delaware's job performance, VB reports that a Microsoft manager told him it was as a direct result of aiding with the article.

The twist? Well, we're going to have to side with the giant corporation on this one. If Microsoft was still insisting that nothing was wrong, that would be one thing, but its decision is already hurting it both in the pocketbook and in the reputation department. Plus, Delaware even said he knew this was a possible repercussion of his actions. We hate for anybody to be out of a gig, but our advice to Delaware would be this: There's a reason some sources are anonymous, and it's not just so they can wear cool hats and hang out in dimly lit parking garages.

VGChartz is running a megaton rumor about the launch of the new Xbox 360 dashboard. It has our curiosity piqued because of its creativity and sheer audacity. The story goes that Microsoft will have a five-hour televised countdown beginning September 25 at 7PM Eastern leading to the New Xbox Experience and the software-based relaunch of the console at midnight.

Allegedly, G4 will cover the event exclusively and Live members will be able to stream it. The rumor gets even bigger by saying that three new components of the NXE will be unveiled when the update happens at midnight. First is a partnership with Sirius Radio, allowing users to access the satellite radio station for a "modest monthly fee." Then there's the music store page -- think iTunes, except on your Xbox. Finally, there's the "mad lib" page, though nobody seems to know what the _______ it is.

Sending this whole thing into overdrive, the source claims Microsoft will announce 12 new titles "exclusive or first" on the 360, including Assassin's Creed 2, Mass Effect 2, a new Conker game and two new Halo titles. Also, six free original Xbox games will be available to download, with Halo being one of them.

The whole thing sounds like madness (and fanboy conjecture), but given the Xbox 360's slipping sales, a mega-event relaunch might just be the reset button the company needs for the console best-known to general consumers for the RRoD. The whole rumor isn't even that insane when we recall how Microsoft went all-out for the first Xbox 360 launch and, if Microsoft execs are to be believed, this is "an entirely new Xbox" made possible by "the magic of software."

[Via X3F]