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Posts tagged customer service

God destroys young man's PS3 with dust [update]

It seems like having thorough, consumer-focused customer support is a huge deal in this iteration of the console war, which is why we were surprised to hear the woes of Ive, a Sony fanboy and owner of a broken PS3. According to Ive's story, he sent in his faulty system to be repaired, only to be tol...

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What happens when a PlayStation 3 dies

Sony's launch of the PlayStation 3 may not have been perfect, but one of the things they've been praised for was rolling out hundreds of thousands of PS3s that actually worked. A bit of a rarity with console launches... Unfortunately, like all pieces of hardware, PlayStation 3s do occasionally shuff...

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MS Enhances Console Warranty too

While earlier today we reported on MS offering replacement discs for recent games they published, we're now giving you the heads up for their new warranty policy on the console itself. First off, they're supplying free shipping both ways should your console call it quits. Now, if you send in a conso...

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Wii Warm Up: Where do you shop?

We know lots of gamers who have pretty adamant stances either for or against certain retail outlets, so we thought it might be an appropriate bone upon which we could throw down this fine morning. Let's not pull any punches. Where do you shop -- and what stores will you avoid unless there is absolut...

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Miis, Virtual Console games transfered to replacement Wii

When we sent a malfunctioning Wii back to Nintendo, the company returned a crisp, new Wii with all of our Mii data copied over. Additionally, Nintendo transfered our Virtual Console points to the new system, and we could re-download previous VC purchases for free. (We also had to re-download the oth...

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The Big Box Project: Broken 360 in a big box

For some of us, we've experienced a bricked Xbox 360 and had to call the semi-helpful customer support people. During launch Microsoft kindly shipped out a box, paid for shipping both ways, and were cheerful if you had a defective 360. All was right in the universe. But now you have to supply the bo...

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Customer service stories

Mike Antonucci of the San Jose Mercury News describes his recent customer service interactions on his company blog. He contacted Comcast and Sony about a problem with a PS3, and Microsoft for another unspecified issue. With Microsoft, after a lot of time on hold, he got stuck listening to someone wi...

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Atari customers getting testy

Atari's reputation for solid customer support (relative to say, 2KSports) is being put to the test in their community forums where fans are complaining about car trouble in Test Drive Unlimited, particularly: No sure-fire way to run into friends/clans members in free roam, plus The car trade ...

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Poll results: (Insert game) killed my 360!

The results from last week's vote are in. In case you were indisposed, the topic of said vote was whether or not you've had any problems with your 360. Everyone has read the widespread reports that the 360 is a bug riddled, heat generating fire hazard, and we thought 360 Fanboy should weigh in on ...

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Chromehounds and the Ring of Death

Unfortunate reader Tim has an update on his Chromehounds problem (read part one of his sad tale here): I recently told you guys about chromehounds killing my box. After reading the comments and your reaction, I blew it off as a coincedence. It recently started working again for no reason. As I had ...

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