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Posts tagged customer-service

EA expands European customer service, 300 jobs created in Ireland

EA is expanding its European Customer Experience Center, with 300 new jobs created for the facility based in Galway, Ireland. The announcement comes nearly a year after EA first opened its Irish studio, then dubbed 'BioWare Ireland'. EA says the expansion allows its European center to deliver...

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BioWare Ireland is a 'kind of sister studio' to BioWare Austin, offering various levels of support

BioWare's Austin studio had some assistance in developing Star Wars: The Old Republic, which co-founders Greg Zeschuk and Ray Muzyka have described in the past as a collaboration between BioWare Austin, Edmonton, and Mythic. As it turns out, BioWare Ireland is yet another crucial component of The...

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'BioWare Ireland' opens as 400-person customer service center ... in Ireland

Following up its tax incentive-fueled studio opening in Austin, Texas, EA this morning revealed the opening of a new customer service center in business friendly Galway, Ireland. When fully staffed, "BioWare Ireland" will task approximately 400 employees with making this year's big BioWare...

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Demon's Souls replacement guides ship next week

If you were among the unlucky number of gamers to suffer printing issues on the Demon's Souls strategy guide, we have some good news. Atlus has announced that the replacement guides will begin shipping this Monday, February 8. Late last year, after discovering that many Demon's Souls collector's...

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Xbox 360 repairs should always have the option of a 'coffin'

With all this talk of the Xbox 360's E74 error, and the continued presence of the RRoD, we are reminded of former Microsoft executive Peter Moore's request that we not focus on the Xbox's problems, but rather on the quality of the repair service. To that end, we've received conflicting reports...

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Broken Xbox 360? Be happy you don't live in Nome, Alaska

We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around...

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Nintendo replaces Wii melted in house fire

Nintendo's customer service has a reputation for going above and beyond to satisfy the needs of once-distraught fans. This may be because only the stories of NIntendo awesomeness proliferate online (Not a headline: "Nintendo says it can't do anything for broken DS"), but this stuff makes us so...

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PSA: Do not threaten suicide to Blizzard customer support

A 17-year-old Ohio gamer was arrested Monday after he allegedly threatened to commit suicide to a Blizzard customer service rep, presumably over World of Warcraft. The rep called 911 and the boy was charged with a first-degree misdemeanor. The police report says the juvenile's excuse was that it...

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Reason #2,782 for disliking Wal-Mart: They won't sell you a Wii [update]

The Wii has been a hard console to find, which is why Wal-Mart has a "one console per customer" policy. This policy backfired on a couple of friends recently, at an Exton, PA store where they found 7 or 8 consoles sitting on the shelf, almost calling out to them in a Siren's song. When they went to...

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Need a new 360? Email Bill Gates

Let's face it, the Xbox 360 is hardly the most reliable console on the block. Seemingly destroyed by so much as a stiff breeze, older models weren't exactly made to last. Thus, 360 owners everywhere are intimately familiar with the replacement process that begins with a call to Xbox customer...

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