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Posts tagged customer-support

Broken Xbox 360? Be happy you don't live in Nome, Alaska

We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around M...

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PSA: Do not threaten suicide to Blizzard customer support

A 17-year-old Ohio gamer was arrested Monday after he allegedly threatened to commit suicide to a Blizzard customer service rep, presumably over World of Warcraft. The rep called 911 and the boy was charged with a first-degree misdemeanor. The police report says the juvenile's excuse was that it w...

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If your Wiimote isn't working, maybe it just needs a good dose of discipline

Having problems with your Wiimote? Have you already tried new batteries, re-syncing, and resetting? GeekDad recently had an issue with the family's new Wii, and got on the phone with Nintendo's helpful customer support. He told the woman on the line that his Wiimote was being non-cooperative, and re...

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Wii Warm Up: Customer service

We've asked you about problems, but now we want to know about service. When it comes to Nintendo, we tend to hear only good things about the company's customer service. We have to wonder, though, are these stories accurate representations? To get to the bottom of the matter, we thought we'd ask you ...

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