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Posts tagged customerservice

LGJ: Pirates are grumpy, underutilized customers?

Each week Mark Methenitis contributes Law of the Game on Joystiq ("LGJ"), a column on legal issues as they relate to video games: This week I've been at the Game::Business::Law Conference, and one of the speakers was Jason Holtman, Director of Business Development / Legal Affairs for Valve. Jason...

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Reason #2,782 for disliking Wal-Mart: They won't sell you a Wii [update]

The Wii has been a hard console to find, which is why Wal-Mart has a "one console per customer" policy. This policy backfired on a couple of friends recently, at an Exton, PA store where they found 7 or 8 consoles sitting on the shelf, almost calling out to them in a Siren's song. When they went to ...

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Activision and RedOctane send guitar faceplates to Guitar Hero III owners

Activision has made some mistakes with the Wii edition of Guitar Hero III, and it probably wasn't all too much fun for game owners to send in their discs and await fixed copies. The company, along with RedOctane, are trying to get back into people's good graces, though, by sending a free guitar...

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Nintendo replaces DS Lite, asks no questions

What's that line from Batman Begins, something like "theatricality and deception are powerful agents" or something? Well, Consumerist reader Mike might not have been deceptive, but he certainly didn't do anything to stop the Nintendo rep from sending him a brand new DS Lite to replace his existi...

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God destroys young man's PS3 with dust [update]

It seems like having thorough, consumer-focused customer support is a huge deal in this iteration of the console war, which is why we were surprised to hear the woes of Ive, a Sony fanboy and owner of a broken PS3. According to Ive's story, he sent in his faulty system to be repaired, only to be tol...

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Complain to Nintendo, get a phone call

Reader Neal is a man on a mission. When hearing that Chibi Robo: Park Patrol was a Wal-Mart exclusive, he got on his computer and fired off an email to Nintendo questioning Wal-Mart's commitment as a "green company" and Nintendo's press release stating as much. Well, Nintendo cared enough about his ...

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What happens when a PlayStation 3 dies

Sony's launch of the PlayStation 3 may not have been perfect, but one of the things they've been praised for was rolling out hundreds of thousands of PS3s that actually worked. A bit of a rarity with console launches... Unfortunately, like all pieces of hardware, PlayStation 3s do occasionally shuff...

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Battered DS Lite makes baby Jesus cry

When it comes to adding troops to the DS Fanboy regiment, we make sure to fill our ranks with only the manliest of men. (Uh, and womanliest of women.). As far as bloggers go, we're as Ford tough as they get. Even in birth, we exited our mothers' wombs uncomplaining, ready for the hardship ahead. S...

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MS Enhances Console Warranty too

While earlier today we reported on MS offering replacement discs for recent games they published, we're now giving you the heads up for their new warranty policy on the console itself. First off, they're supplying free shipping both ways should your console call it quits. Now, if you send in a conso...

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Wii Warm Up: Where do you shop?

We know lots of gamers who have pretty adamant stances either for or against certain retail outlets, so we thought it might be an appropriate bone upon which we could throw down this fine morning. Let's not pull any punches. Where do you shop -- and what stores will you avoid unless there is absolut...

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